Información general sobre Zoho Assist

¿Qué es Zoho Assist?

Accede al equipo de escritorio remoto de tus clientes, comparte tu pantalla o gestiona equipos desatendidos con Zoho Assist, tu solución integral para soporte remoto, uso compartido de pantallas y acceso remoto. Comienza a usar hoy mismo uno de los softwares más seguros, confiables y asequibles del sector.

Zoho Assist no requiere la instalación previa de ningún software y se puede ejecutar completamente en el navegador. Está diseñado para servicios externalizados de asistencia de TI y asistencia al cliente. Es compatible con todos los principales sistemas operativos y funciona bien con firewalls y servidores proxy.

Información general sobre Zoho Assist

Precio

A partir de
10,00 US$/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Zoho Assist

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China, India
Idiomas admitidos
Chino (simplificado), Español, Inglés, Japonés

Medios

Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Transfer files instantly with in-built two-way file transfer
Connect to any computer. Troubleshoot easily with administrator access.
Be it supporting or getting support, our mobile apps work as good as any workstation.
Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.
Vídeo de Zoho Assist Captura de pantalla de Zoho Assist: Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Captura de pantalla de Zoho Assist: Transfer files instantly with in-built two-way file transfer Captura de pantalla de Zoho Assist: Connect to any computer. Troubleshoot easily with administrator access. Captura de pantalla de Zoho Assist: Be it supporting or getting support, our mobile apps work as good as any workstation. Captura de pantalla de Zoho Assist: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Opiniones de Zoho Assist

Opiniones de Zoho Assist

Calificación general
4,6
/
5
Excelente
241

Muy bien
89

Normal
21

Pobre
4

Malo
1

Relación calidad-precio
4,7
Funciones
4,5
Facilidad de uso
4,6
Asistencia al cliente
4,5
93% de los usuarios recomienda esta aplicación
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


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Roger G.

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.


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Chris G.

Zoho Assist


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Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


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Matt P.

Easily support your staff no matter where they are

Zoho Assist is one of those toolbelt pieces of software that you just need to have available all the time. It's very cheap and easy to use. Purchasing additional seats, or unattended licenses, is quick and all web-based. You can be up and running in a support session in a matter of moments.


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David K.
Sector: Seguridad informática y de redes
Tamaño de la empresa: Trabajador autónomo
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Zoho Assist Review

Software usado Semanalmente durante 1-5 meses
Revisado el 27/8/2019
Fuente de la reseña: Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Puntos a favor

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Puntos en contra

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Roger G.
Sector: Consultoría de gestión
Tamaño de la empresa: 2-10 empleados
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Small company internal and clilent IT support

Software usado A diario durante 6-12 meses
Revisado el 9/3/2020
Fuente de la reseña: Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Puntos a favor

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Puntos en contra

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 10.0/10

Chris G.
Sector: Ingeniería civil
Tamaño de la empresa: 2-10 empleados
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Zoho Assist

Software usado A diario durante Prueba gratis
Revisado el 17/10/2020
Fuente de la reseña: Capterra

Puntos a favor

Easy to setup and connect and the domain deployment is easy to use

Puntos en contra

Cant change remote or local resolution,

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Thomas A.
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Just about the worst support software I have ever had the misfortune of using

Software usado A diario durante Más de dos años
Revisado el 26/7/2016
Fuente de la reseña: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Puntos a favor

Inexpensive, Reasonable Customer support
Attended system is okay

Puntos en contra

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Matt P.
Sector: Servicios jurídicos
Tamaño de la empresa: 51-200 empleados
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Easily support your staff no matter where they are

Software usado Semanalmente durante Más de un año
Revisado el 10/8/2020
Fuente de la reseña: Capterra

Zoho Assist is one of those toolbelt pieces of software that you just need to have available all the time. It's very cheap and easy to use. Purchasing additional seats, or unattended licenses, is quick and all web-based. You can be up and running in a support session in a matter of moments.

Puntos a favor

We started using Zoho assist about 2 years ago as a way for us to occasionally support staff while they were away from the office. Then Covid happened and in March the entire staff went full work from home. We are now doing multiple remote assists a day without any issues. Zoho has made it incredibly easy to help staff when they are at their device, with just a simple link, or we can set up unattended access and work on the problem when they are away. Even the least tech-savvy staffer can quickly set up a remote session. We can even reboot their PCs while still staying in the session.

Puntos en contra

I haven't found anything to dislike about this software, even after using it for 2 years. It "just works".

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9/10
Basado en 356 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Zoho Assist

Precios de Zoho Assist

A partir de
10,00 US$/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,7/5
Basado en 356 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Zoho Assist

Funciones de Zoho Assist

API
Alertas y alzada
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Supervisión
Supervisión en tiempo real
Funciones
4,5/5
Basado en 356 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Zoho Assist

Preguntas frecuentes sobre Zoho Assist

He aquí algunas preguntas frecuentes sobre Zoho Assist.

P. ¿Qué tipo de planes de precios ofrece Zoho Assist?

Zoho Assist ofrece los siguientes planes de precios:

A partir de: 10,00 US$/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Zoho Assist?

No tenemos información sobre las características de Zoho Assist

P. ¿Quiénes son los usuarios habituales de Zoho Assist?

Los clientes habituales de Zoho Assist son:

Empresas pequeñas, Empresas Grandes, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite Zoho Assist?

Zoho Assist admite los siguientes idiomas:

Chino (simplificado), Español, Inglés, Japonés

P. ¿Qué tipo de planes de precios ofrece Zoho Assist?

Zoho Assist cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Zoho Assist es compatible con dispositivos móviles?

Zoho Assist admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Zoho Assist?

Zoho Assist se integra con las siguientes aplicaciones:

Freshdesk, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

P. ¿Qué tipo de asistencia ofrece Zoho Assist?

Zoho Assist ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica