Sobre KnowledgeOwl

KnowledgeOwl proporciona un software de base de conocimientos potente pero asequible que se adapta a cualquier presupuesto. Sin necesidad de conocimientos de programación y con una sencilla curva de aprendizaje, permite crear bases de conocimientos, manuales, instrucciones o portales de forma rápida y sencilla. Es un software de autoría y documentación sumamente potente, asequible y personalizable.

KnowledgeOwl incluye herramientas de creación de informes que analizan el comportamiento del cliente para comprender el rendimiento de la documentación de ayuda. La información práctica de KnowledgeOwl ayuda a mejorar la usabilidad de la base de conocimiento y la experiencia general del cliente. Algunas de las principales funciones de KnowledgeOwl incluyen tabla de contenido ocultable con capacidad de búsqueda, carga de archivos, imágenes y videos compatibles con dispositivos móviles, widget de formulario de contacto integrado, recomendaciones de artículos y llamadas para ver artículos nuevos y actualizados.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Brasil, Canadá, China, Alemania y otros 5, Reino Unido, India, Japón, México, Estados Unidos

Idiomas admitidos

inglés

Imágenes

Powerful WYSIWYG editor for articles and content
Embeddable and contextual help widget
File, image, and document library and management
Reports and Analytics
Security and restricted access settings
Easy to organize articles in categories and sub-categories
Ver 13 más
Captura de pantalla de KnowledgeOwl: Captura de pantalla de KnowledgeOwl: Captura de pantalla de KnowledgeOwl: Captura de pantalla de KnowledgeOwl: Captura de pantalla de KnowledgeOwl: Captura de pantalla de KnowledgeOwl: Captura de pantalla de KnowledgeOwl: Powerful WYSIWYG editor for articles and content Captura de pantalla de KnowledgeOwl: Embeddable and contextual help widget Captura de pantalla de KnowledgeOwl: File, image, and document library and management Captura de pantalla de KnowledgeOwl: Reports and Analytics Captura de pantalla de KnowledgeOwl: Security and restricted access settings Captura de pantalla de KnowledgeOwl: Easy to organize articles in categories and sub-categories

Funcionalidades

Funcionalidades totales de KnowledgeOwl: 52

  • API
  • Alertas y notificaciones
  • Almacenamiento de documentos
  • Almacenamiento seguro de datos
  • Análisis ad hoc
  • Análisis de páginas web
  • Asistencia por vídeo
  • Autoaprendizaje
  • Autoinscripción
  • Biblioteca de contenidos
  • Biblioteca de imágenes
  • Búsqueda de texto completo
  • Búsqueda semántica
  • Búsqueda/filtro
  • Campos personalizables
  • Catalogación/Categorización
  • Categorización/Agrupación
  • Categorías personalizables
  • Chat y mensajería
  • Conexión segura
  • Consulta ad hoc
  • Controles o permisos de acceso
  • Copia de seguridad automática
  • Creación de informes ad hoc
  • Creación de informes históricos
  • Creación de marca personalizable
  • Debates y foros
  • Edición de texto
  • Editor WYSIWYG
  • Editor de texto enriquecido
  • Etiquetado
  • Filtrado
  • Flujo de trabajo configurable
  • Gestión de SEO
  • Gestión de aplicaciones
  • Gestión de archivos
  • Gestión de contenidos
  • Gestión de flujos de trabajo
  • Gestión de la base de conocimiento
  • Herramientas de colaboración
  • Indexación
  • Integración de directorio activo
  • Integración de páginas web
  • Modelos personalizables
  • Portal de autoservicio
  • Portal de clientes
  • Portal de empleados
  • Portal para empleados
  • Registro único
  • Seguimiento de actividades
  • Supervisión
  • Widgets

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Yext

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Opiniones

Calificación general

4,7 /5
(208)
Relación calidad-precio
4,9/5
Funcionalidades
4,8/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,9/5

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Mostrando 5 opiniones de 208
Kristen S.
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simple yet robust and OUTSTANDING Customer Service

Revisado el 20/11/2018

When looking to replace our current customer support portal, we looked at several options. Knowing...

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Puntos a favor

- Robust
- Easy to use
- Customer Service (top notch!)

Puntos en contra

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Respuesta de KnowledgeOwl

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

David A.
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 5001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SaaS as it should be!

Revisado el 8/1/2021

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use...

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge

A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added. Clicking on a link in the notification email directly opens the content in KO.

The use of customized templates we created makes posting new content a breeze and provides a clean and consistent look to the content we post. Our employees comment on how easy it is to digest the content we post. Since launching the platform 2 1/2 years ago, our viewership has grown exponentially.

Puntos a favor

Ease of setup, price, customizability, and most importantly, world-class support

Puntos en contra

There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.

Erika Y.
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Great customer service, wish there were more capabilities

Revisado el 29/3/2016

Overall, the software does what it says. It's a great start to get your product's documentation out...

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

Brian W.
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

KnowledgeOwl wins on customer responsiveness & functionality implementation

Revisado el 1/4/2016

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio,...

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Dranilda F.
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

One of the best and most seamless solutions we've implemented

Revisado el 29/3/2019

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our...

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Puntos a favor

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Puntos en contra

I can't think of anything that stands out as a con.

Respuesta de KnowledgeOwl

Yay! Thanks so much for the awesome review!

- Knowledge Goddess / Chief Executive Owl

Mostrando 5 opiniones de 208 Todas las opiniones

Preguntas frecuentes sobre KnowledgeOwl

He aquí algunas preguntas frecuentes sobre KnowledgeOwl.

KnowledgeOwl ofrece los siguientes planes de precios:

  • A partir de: 79,00 US$/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

No tenemos información sobre las características de KnowledgeOwl

Los clientes habituales de KnowledgeOwl son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1000, 1001+

KnowledgeOwl admite los siguientes idiomas:

inglés

KnowledgeOwl admite los siguientes dispositivos:

Android (móvil)

No tenemos información sobre los tipos de integración de KnowledgeOwl

KnowledgeOwl ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para KnowledgeOwl.