--- description: Busca información actualizada sobre JIRA Service Management. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara JIRA Service Management con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de atención al cliente](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.es/software/91811/jira-service-management Página: 1 de 32\ Siguiente: [Página siguiente](https://www.getapp.es/software/91811/jira-service-management?page=2) > Jira Service Desk es un software de gestión de servicios que conecta a los departamentos de TI y las empresas mediante una resolución rápida y responsable de las solicitudes de los clientes. Creado a partir del motor de flujo de trabajo Jira, de Atlassian, Jira Service Desk ofrece una plataforma colaborativa y una base de conocimientos de bajo coste, fácil de configurar y escalar, altamente flexible y con una experiencia de usuario maravillosamente sencilla. > > Veredicto: 779 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.5/5** | 779 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Atlassian - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: 20,00 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, turco - **Países disponibles**: Albania, Alemania, Angola, Armenia, Australia, Austria, Azerbaiyán, Bielorrusia, Brasil, Bulgaria, Bélgica, Canadá, China, Chipre, Corea del Sur, Croacia, Dinamarca, Emiratos Árabes Unidos, Eslovaquia, Eslovenia y 33 más ## Funcionalidades - API - Acceso móvil - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Aplicación móvil - Asistencia al cliente - Asset Lifecycle Management - Auditoría de problemas - Autoresponders - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - CRM - Campos personalizables - Catálogo de servicios - Chat en tiempo real ## Integraciones (en total: 90) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues … y 75 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) ## Categorías relacionadas - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) - [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software) - [Programas de asistencia remota](https://www.getapp.es/directory/563/remote-support/software) - [Software de gestión de activos informáticos](https://www.getapp.es/directory/325/it-asset-management/software) ## Alternativas 1. [Freshservice](https://www.getapp.es/software/91351/freshservice) — 4.6/5 (803 reviews) 2. [Rippling](https://www.getapp.es/software/112141/rippling) — 4.9/5 (4885 reviews) 3. [Action1](https://www.getapp.es/software/2048001/action1-rmm) — 4.9/5 (239 reviews) 4. [PDQ Deploy & Inventory](https://www.getapp.es/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 5. [Milvus](https://www.getapp.es/software/132287/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *7 de noviembre de 2025* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Desventajas**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5 > **Arti** | *27 de abril de 2026* | Contabilidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues. > > **Desventajas**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version. > > Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners. ----- ### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5 > **Usuario verificado** | *1 de mayo de 2026* | Software informático | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users. > > **Desventajas**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins. ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 de marzo de 2026* | Petróleo y energía | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Desventajas**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- ### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5 > **Usuario verificado** | *15 de mayo de 2026* | Práctica médica | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows. > > **Desventajas**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features > > overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management. ----- Página: 1 de 32\ Siguiente: [Página siguiente](https://www.getapp.es/software/91811/jira-service-management?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/91811/jira-service-management) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados