--- description: Busca información actualizada sobre Scorebuddy. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Scorebuddy con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Scorebuddy: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de atención al cliente](/directory/231/customer-service/software) > [Scorebuddy](/software/91775/scorebuddy) # Scorebuddy Canonical: https://www.getapp.es/software/91775/scorebuddy Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.es/software/91775/scorebuddy?page=2) > Scorebuddy se usa para calificar las interacciones de atención al cliente en un centro de contacto. Esta aplicación de supervisión de calidad permite a los gerentes calificar el desempeño de los empleados en equipos, canales, supervisores e interacciones. Todos los puntajes están en un solo lugar y hay una gran variedad de informes y análisis disponibles. El software basado en la nube tiene una prueba GRATIS de 30 días. > > Veredicto: 43 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.5/5** | 43 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sentient - **Ubicación**: Dublin, Irlanda - **Constitución**: 2001 ## Contexto comercial - **Precio inicial**: 12,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Irlanda, Japón, Reino Unido ## Funcionalidades - API - Acciones preventivas y correctivas (CAPA) - Alertas y notificaciones - Alerts/Escalation - Análisis de sentimientos - CRM - Clasificación - Comunicación multicanal - Control de calidad de proveedores - Creación de informes/análisis - Employee Coaching Tools - Encuestas de cliente - Encuestas y comentarios - Gestión de auditorías - Gestión de centros de atención telefónica - Gestión de la calidad - Gestión de la conformidad - Gestión de la experiencia del cliente - Gestión de la formación - Herramientas de colaboración ## Integraciones (en total: 7) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Asistencia telefónica - Chat ## Categoría - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) ## Categorías relacionadas - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software para call center](https://www.getapp.es/directory/275/call-center/software) - [Software para gestión de reseñas](https://www.getapp.es/directory/575/feedback-and-reviews-management/software) - [Software de contact center](https://www.getapp.es/directory/593/contact-center/software) - [Software de gestión de experiencia del cliente](https://www.getapp.es/directory/601/customer-experience/software) ## Alternativas 1. [Playvox](https://www.getapp.es/software/108425/playvox) — 4.8/5 (109 reviews) 2. [Five9](https://www.getapp.es/software/91276/five9) — 4.2/5 (481 reviews) 3. [Genesys Cloud CX](https://www.getapp.es/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.getapp.es/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.getapp.es/software/100659/talkdesk) — 4.5/5 (732 reviews) ## Opiniones ### "User friendly" — 4.0/5 > **Richard** | *25 de mayo de 2016* > > Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress. Agents can Self score their calls Feedback sessions are given to Agents more frequently QA Team Feedback Easy to use Report building is made easy due to the exporting of files to Excel Building a Scorecard can be done in a matter of minutes Any breaches will send an automatic Email to chosen addresses so corrective action can take place Call calibration function is very good as this makes the session more productive. No need to recreate templates or sheets for new months or Agents Can be used on a tablet for side by side coaching ----- ### "Scorebuddy Review" — 4.0/5 > **Mike** | *21 de octubre de 2013* > > Product is a much easier way to monitor and report on Quality. Customer Service is great and the team have always been more than willing to help. The hardest area to use and understand is the filtering around reports. Its hard to get a full view and you have to do it by scorecard rather than getting some kind of whole view. This area is difficult to use at times. The analytics module is good and makes reporting easy but it would be better if you could build your own reports bespoked to your needs. Building the scorecards can also be tricky at times and it's hard to know how to change things intuitively such as splitting calls into compliance and quality for example. ----- ### "Less options but cool interface" — 4.0/5 > **Manigandan** | *29 de agosto de 2018* | Servicios para el consumidor | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The appearance / interface is cool, has graphical presentation that shows our performance upto 12 months. We can also track our performance and teams performance along with goals. > > **Desventajas**: Less options, takes long time to respond for QA survey accept / request one on one. Every time it lands on home page - post accept / request one on one for each audit report. ----- ### "Excellent small call center solution" — 4.0/5 > **Mark** | *30 de julio de 2014* > > This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions. Pros Easy to use Agents can self coach lowers the human error factor makes your quality assurance personnel more efficient Easy call calibrations Cons. None that I can think of right now This program has changed how much time is being spent QAing calls. As the only QA person I am able to get through more calls per-day and it allows me to work on other projects that are assigned to me. ----- ### "Scorebuddy Review" — 4.0/5 > **David** | *1 de agosto de 2013* > > In many respects Scorebuddy has been instrumental for us in building a modern, efficient QA process. Its workings and layouts helped us to identify issues with our existing processes and to identify methods of fixing these and improving others. The customer service has been great, with all queries so far answered promptly and thoroughly. A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive. In short, we have been very happy with Scorebuddy and shall be continuing to use it for the foreseeable future. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.es/software/91775/scorebuddy?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/91775/scorebuddy) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados