--- description: Busca información actualizada sobre Salesforce Service Cloud. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Salesforce Service Cloud con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de atención al cliente](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.es/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Siguiente: [Next page](https://www.getapp.es/software/91754/salesforce-1-service-cloud?page=2) > Interactúa con tus clientes independientemente del momento y del lugar. Ofrece servicio en todos los canales, en cualquier dispositivo. Empodera a tus clientes mediante comunidades. Realiza un seguimiento de métricas clave de centros de contacto en tiempo real. Permite que cada empleado ofrezca un servicio excepcional en todas las interacciones. > > Verdict: Rated **4.5/5** by 811 users. Top-rated for **Probabilidad de recomendación**. ----- ## Quick Stats & Ratings | Metric | Valoración | Detail | | **En general** | **4.5/5** | 811 Opiniones | | Facilidad de uso | 4.1/5 | Based on overall reviews | | Asistencia al cliente | 4.3/5 | Based on overall reviews | | Relación calidad-precio | 4.2/5 | Based on overall reviews | | Funcionalidades | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Salesforce - **Ubicación**: San Francisco, EE. UU. - **Founded**: 2003 ## Commercial Context - **Precio inicial**: 25,00 US$ - **Modelo de precios**: (Free version available) (Prueba gratuita) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, español, francés, inglés, italiano, japonés, neerlandés, portugués, sueco, tailandés - **Available Countries**: Alemania, Arabia Saudí, Australia, Austria, Brasil, Bélgica, Canadá, China, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia, Francia, India, Indonesia, Irlanda, Israel, Italia and 14 more ## Funcionalidades - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas de riesgo - Alertas y notificaciones - Alerts/Escalation - Almacen de archivos - Almacenamiento de documentos - Aplicación móvil - Arrastrar y soltar - Asignación de recursos - Asset Lifecycle Management - Autoresponders - Base de datos de clientes - Base de datos de contactos - Base de datos de empleados - Biblioteca de contenidos ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) ## Categorías relacionadas - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.es/directory/257/knowledge-management/software) - [Software para call center](https://www.getapp.es/directory/275/call-center/software) - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) - [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software) ## Alternativas 1. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3396 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.es/software/90378/salesforce) — 4.4/5 (18760 reviews) 3. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4066 reviews) 4. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1707 reviews) 5. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1748 reviews) ## Opiniones ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 de marzo de 2023* | Tecnología y servicios de la información | Recommendation rating: 8.0/10 > > **Puntos a favor**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Desventajas**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Love Salesforce" — 5.0/5 > **Jessica** | *3 de julio de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Puntos a favor**: I like that Salesforce contains all of the resources a call center may need. It has recently incorperated ChatGPT with have fundamentally changed the focus when taking calls. > > **Desventajas**: I think it can be overwhelming because it does offer alot of features. It also glitches quite often from overload. > > I love it\! Use it daily for 4+ years. I've witnessed its progression in advancement first hand and im impressed. It has certainly made a number of jobs easier. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 de noviembre de 2020* | Hostelería | Recommendation rating: 0.0/10 > > **Puntos a favor**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Desventajas**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Salesforce Service Cloud useful" — 4.0/5 > **Sachita** | *15 de noviembre de 2025* | Servicios de información | Recommendation rating: 9.0/10 > > **Puntos a favor**: Salesforce service Cloud is one of the powerful automation tools. It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems > > **Desventajas**: Sales force service cloud sometimes connecting service cloud with other system can be challenging and the user has to have specialized training for knowledge to complete the job. > > I used Salesforce Service Cloud for the certification course at Texas A \&M I learned to build portals , websites etc ----- ### "One of the powerful tool to use" — 4.0/5 > **Usuario verificado** | *18 de febrero de 2025* | Software informático | Recommendation rating: 9.0/10 > > **Puntos a favor**: Easy to use, do the job as per QMS system. customising the sales force is very helpfull. > > **Desventajas**: -Scripting ability -customisation of workflow -Trainings tests. > > Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and help you with audits and meeting QMS standards ----- Page: 1 / 34\ Siguiente: [Next page](https://www.getapp.es/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.es/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data