Pike13

Pike13

Una solución de gestión de clientes basada en la nube.

4.1/5 (128 opiniones)

Información general sobre Pike13

¿Qué es Pike13?

Los dueños de negocios deben centrarse en sus clientes en lugar de preocuparse de las tareas administrativas. Bajo esa idea nació Pike13.

Con fácil programación, gestión de clientes y procesamiento de pagos, Pike13 se puede personalizar para adaptarse a la empresa. Facilita la gestión de negocios de fitness y bellas artes desde cualquier smartphone, tablet u ordenador de escritorio. De esta manera, las empresas pueden centrar su energía en hacer crecer su negocio y cumplir su propósito.

Supervisa las ventas, los ingresos y las tasas de retención con creación de informes y analíticas en tiempo real.

Realiza un seguimiento de la asistencia, inscribe a los clientes en las clases, actualiza o confirma la lista de clases y automatiza las listas de espera.

Administra fácilmente las nóminas del personal, la contabilidad de tarifas variables, las propinas, las bonificaciones y las comisiones.

Los perfiles de clientes permiten ver y actualizar rápidamente el historial, fotos, notas, horarios y pagos, todo desde una plataforma compatible con dispositivos móviles. Las notificaciones por SMS o correo electrónico permiten a los clientes saber si hay problemas con su cuenta. Así, se pueden resolver antes de que se conviertan en un problema más grande y costoso.

Acepta pagos y vende suscripciones sobre la marcha con un procesamiento comercial menos complejo, menos costoso, transparente y sin cargos ocultos. Envía, firma y almacena de forma segura contratos y exenciones digitales de los clientes a través de la integración con Smartwaiver.

Personaliza y automatiza las campañas de correo electrónico gracias a sus integraciones con BrandBot, MailChimp y Emma.

Información general sobre Pike13

Precio

A partir de
129,00 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Pike13

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Europa, Alemania, Latinoamérica, Reino Unido, Estados Unidos
Idiomas admitidos
Chino (simplificado), Neerlandés, Inglés

Capturas de pantalla

Captura de pantalla de Pike13:
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Opiniones de Pike13

Opiniones de Pike13

Calificación general
4.1
/
5
Excelente
66

Muy bien
36

Normal
7

Pobre
9

Malo
10

Relación calidad-precio
4
Funciones
3.9
Facilidad de uso
4
Asistencia al cliente
4.1
80% Un ha recomendado esta aplicación
Marissa D.

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.


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Rebekah L.

Outstanding Software!

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.


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James B.

Great service

Over all, as my first booking software, I loved it. It was great.


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Brittnee B.

Avoid... You will thank me later!

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.


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Casey B.

Invaluable tool for our swim school

I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.


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Marissa D.
Traducir a español

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Software usado A diario durante Más de dos años
Revisado el 4/6/2018
Fuente de la reseña: Capterra

Puntos a favor

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Puntos en contra

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Traducir a español

Respuesta de Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Rebekah L.
Sector: Entretenimiento
Tamaño de la empresa: 2-10 empleados
Traducir a español

Outstanding Software!

Software usado A diario durante Más de dos años
Revisado el 16/8/2019
Fuente de la reseña: Capterra

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Puntos a favor

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Puntos en contra

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Traducir a español

Respuesta de Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

James B.
Sector: Medicina alternativa
Tamaño de la empresa: Trabajador autónomo
Traducir a español

Great service

Software usado A diario durante Más de un año
Revisado el 12/2/2020
Fuente de la reseña: Capterra

Over all, as my first booking software, I loved it. It was great.

Puntos a favor

[SENSITIVE CONTENT HIDDEN] first off all, the account manager helped me a lot. thank you.

Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.

Puntos en contra

It wasn't always easy to get ahold of someone to help with issues.

Traducir a español

Respuesta de Pike13

Hi James,

Thank you so much for taking the time to review our product and providing feedback. We appreciated having you as a customer and wish you the best going forward.

Thank you,
Cindy Schneider
Director of Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Brittnee B.
Sector: Música
Tamaño de la empresa: 2-10 empleados
Traducir a español

Avoid... You will thank me later!

Software usado A diario durante Más de un año
Revisado el 5/10/2018
Fuente de la reseña: Capterra

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Puntos a favor

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Puntos en contra

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

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Respuesta de Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Casey B.
Sector: Deportes
Tamaño de la empresa: 51-200 empleados
Traducir a español

Invaluable tool for our swim school

Software usado A diario durante Más de un año
Revisado el 8/8/2019
Fuente de la reseña: Capterra

I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

Puntos a favor

This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.

Puntos en contra

The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out.
When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Traducir a español

Respuesta de Pike13

Hi Casey,

Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school.

Thank you,
Cindy Schneider
Director of Customer Success

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
8.8/10
Basado en 128 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Pike13

Precios de Pike13

A partir de
129,00 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4/5
Basado en 128 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Pike13

Funciones de Pike13

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
3.9/5
Basado en 128 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Pike13

Preguntas frecuentes sobre Pike13

He aquí algunas preguntas frecuentes sobre Pike13.

P. ¿Qué tipo de planes de precios ofrece Pike13?

Pike13 ofrece los siguientes planes de precios:

A partir de: 129,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Pike13?

No tenemos información sobre las características de Pike13

P. ¿Quiénes son los usuarios habituales de Pike13?

Los clientes habituales de Pike13 son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Pike13?

Pike13 admite los siguientes idiomas:

Chino (simplificado), Neerlandés, Inglés

P. ¿Qué tipo de planes de precios ofrece Pike13?

Pike13 cuenta con los siguientes planes de precios:

Suscripción

P. ¿Pike13 es compatible con dispositivos móviles?

Pike13 admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Pike13?

Pike13 se integra con las siguientes aplicaciones:

Bitium, Emma, Emma, Google Calendar, Listen360, Mailchimp, Microsoft Outlook, Ordyx, PayPal, Wordpress

P. ¿Qué tipo de asistencia ofrece Pike13?

Pike13 ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica