--- description: Busca información actualizada sobre ServiceNow. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara ServiceNow con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software para data center](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.es/software/9156/servicenow Página: 1 de 15\ Siguiente: [Página siguiente](https://www.getapp.es/software/9156/servicenow?page=2) > ServiceNow es un proveedor de plataforma como servicio de aplicaciones de servicios de TI. La empresa proporciona una gama de productos ITSM preconstruidos para automatizar y administrar numerosos servicios empresariales de TI. Con el software único, puedes automatizar el proceso y crear aplicaciones personalizadas para satisfacer todas las necesidades de servicio de TI. ServiceNow se puede utilizar para la gestión del ciclo de vida de la nube y la virtualización, la orquestación de cambios, el descubrimiento de infraestructura y el gobierno de TI, entre otros. También puedes utilizar el software para generar informes sobre todas las aplicaciones, así como para generar informes sobre KPI y puntos de referencia y crear paneles de control ejecutivos. > > Veredicto: 344 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.5/5** | 344 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ServiceNow - **Ubicación**: Santa Clara, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: 100,00 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, japonés, neerlandés, portugués - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funcionalidades - API - Alertas y notificaciones - Alerts/Escalation - Arrastrar y soltar - Asignación de solicitudes - Asset Lifecycle Management - Auditoría de problemas - Búsqueda/filtro - CRM - Cartografiado de datos - Cartografía de relaciones - Catálogo de servicios - Chat en tiempo real - Chatbot - Control de procesos de aprobación - Control de versiones - Control/acceso remoto - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis ## Integraciones (en total: 98) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda … y 83 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para data center](https://www.getapp.es/directory/277/data-center-management/software) ## Categorías relacionadas - [Software para data center](https://www.getapp.es/directory/277/data-center-management/software) - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) - [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.es/directory/325/it-asset-management/software) - [Software de gestión empresarial](https://www.getapp.es/directory/581/business-management/software) ## Alternativas 1. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3410 reviews) 2. [Freshservice](https://www.getapp.es/software/91351/freshservice) — 4.5/5 (688 reviews) 3. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4076 reviews) 4. [Milvus](https://www.getapp.es/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Supremo Remote Desktop](https://www.getapp.es/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Opiniones ### "ServiceNow - Tool for future" — 5.0/5 > **Amrit Kumar** | *28 de abril de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: ServiceNow is one of the famous tool for all types of organization. It provides a platform where we can build things as per our requirements. It is highly customizable. Its very user-friendly, also uses no code for development. > > **Desventajas**: The main cons is the pricing, which is on a higher side. The license cost and other cost are very high as compared to other tools. ----- ### "ServiceNow - My Experience as a Knowledge Specialist" — 4.0/5 > **Usuario verificado** | *28 de noviembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I would say the level of integration with other tools and the sheer number of features. Comprehensivenes and searchability would be two other words to characterize it. > > **Desventajas**: At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions, Requests, RITMs, SCTasks etc. And then there's the occasional what seems like a bug. > > I've been working with ServiceNow for more than half a year. As I said in the previous chapter, the level of complexity can be overwhelming, especially at the beginning. Disclaimer: As a Knowledge Specialist, I've mostly used it for creating, updating and retiring articles, and occasionally for ticket analysis. One big plus--just past the KBA number in the search bar, and ut opens the article directly, with the option to view more search results. Another very big advantage is that it has an HTML editor, so you ca easily format your article with the help of AI and paste it right in. The normal text editor itself seems a big scarce with a somewhat small number of tools--maybe more should be added. One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying. Another inconvenient thing--the search 'circle' is not on every page, so you have to open the home page to see it if need to quickly search for something else. Yeah, one more--why is there no comment feature when making a change to a KBA, so that you can let others know what was changed and why? All in all, I've had a decent experience with SeeviceNow, but if they could make it easier to navigate and eliminate the bugs/inconveniences I mentioned, it would be great. ----- ### "Works in a pinch, but room for improvement\!" — 3.0/5 > **Shaun** | *7 de octubre de 2024* | Producción de alimentos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Overall ServiceNow has done what it needs for my purposes as an end user. It is the HelpDesk solution I use now and have used it in the past with multiple different companies. I know that to a degree it's highly customized to cater to what it's used for. So my experience is that it gets the job done. > > **Desventajas**: The thing about ServiceNow I like the least would be the navigation. Now I believe that ServiceNow is customized by each business to a degree, to make it fit their needs. With that being said, I feel that maybe their level of customization/integration could be improved. For instance in my current environment, it works to get everything done correctly on the backend, but is always very tough to follow along tickets and such as an end user. So while this may be more about "the way my company uses it", based on past experiences, it always has felt a bit clunky and hard to navigate. > > My overall experience with ServiceNow is that it's okay. I've used other HelpDesk/Ticketing solutions such as ZenDesk, that I believe provided a better experience overall for the end user. I've also used on both sides, working tickets and submitting. Once again, it gets the job done, but has much room for improvement. ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides, that has used in many different organizations, it is generally very clunky and hard to navigate. ----- ### "Pretty reliable ticket management system" — 5.0/5 > **Shreyash** | *4 de julio de 2025* | Banca | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy and intuitive to use. Workflows are great and easy to setup and manage. Can track communication and history quite well > > **Desventajas**: Sometimes communication is a bit iffy, and alerts are not sent out in the right chronological order. > > Pretty reliable ticket and issue tracking system and can be very useful in managing all communication. Has easy integration with multiple systems ----- ### "ServiceNow - Gets the Job Done" — 4.0/5 > **Arielle** | *6 de junio de 2025* | Bienes de consumo | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: What I liked most about ServiceNow was the availability of the help desk. My company has a ride range of employees that work remotely to out in a field. > > **Desventajas**: What I least liked about this service was the time it took to get help in certain circumstances. While working remotely it can be a tad bit harder to get help. > > My overall experience is good. Service now has solved all of my tech problems. On the flip side, getting help sometimes can be a little lengthy. ----- Página: 1 de 15\ Siguiente: [Página siguiente](https://www.getapp.es/software/9156/servicenow?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/9156/servicenow) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados