--- description: Busca información actualizada sobre Freshservice. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshservice con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software helpdesk](/directory/287/help-desk-ticketing/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.es/software/91351/freshservice Página: 1 de 33\ Siguiente: [Página siguiente](https://www.getapp.es/software/91351/freshservice?page=2) > Freshservice es un centro de atención de ITIL online con funciones de emisión de tickets y gestión de activos, y herramientas de gestión de incidentes, problemas, cambios, lanzamientos y conocimientos. > > Veredicto: 803 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.6/5** | 803 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: 15,00 € - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, catalán, checo, chino, chino tradicional, coreano, danés, eslovaco, esloveno, español, estonio, finés, francés, húngaro, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, vietnamita - **Países disponibles**: Alemania, Arabia Saudí, Australia, Austria, Baréin, Brasil, Brunéi, Bélgica, Camboya, Canadá, Catar, Chequia, Chile, China, Colombia, Costa Rica, Dinamarca, Ecuador, Emiratos Árabes Unidos, España y 41 más ## Funcionalidades - AI Copilot - AI Summarization - API - Acceso móvil - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis - Aplicación móvil - Arrastrar y soltar - Asignación de solicitudes - Asset Lifecycle Management - Auditoría de inventario - Auditoría de problemas - Automatización de construcción - Automatización de documentos ## Integraciones (en total: 69) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks … y 54 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.es/directory/257/knowledge-management/software) - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) - [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.es/directory/325/it-asset-management/software) - [Software de gestión informática](https://www.getapp.es/directory/771/it-management/software) ## Alternativas 1. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3487 reviews) 2. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Milvus](https://www.getapp.es/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [JIRA Service Management](https://www.getapp.es/software/91811/jira-service-management) — 4.5/5 (779 reviews) ## Opiniones ### "Great IT Ticketing System" — 5.0/5 > **James** | *10 de julio de 2026* | Educación superior | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more. > > **Desventajas**: It would be nice to have a few more features. For examples: - the ability to edit ticket work type on the list view - have a list view of both tickets assigned to me and tickets I'm watching - set colors of tickets based on field properties > > We use Freshservice for ticket management, change management, knowledge base, and more. Most of all, it has been a very helpful tool for our IT team to manage incidents, feature requests, and projects. ----- ### "Powerful ITSM platform with excellent automation capabilities and ease of use" — 5.0/5 > **Denis** | *10 de junio de 2026* | Maquinaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: One of the biggest advantages for our team has been the balance between functionality and ease of administration. We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems. The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases. The user interface is intuitive for both agents and end users, which helped us achieve adoption quickly. Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually. > > **Desventajas**: Some advanced automation and integration scenarios still require workarounds, especially when dealing with nested JSON objects or complex data transformations inside workflows. Documentation is generally good but occasionally lacks examples for more advanced use cases. Reporting is useful, although deeper customization options would be welcome. > > We've been using Freshservice as our primary IT service management platform and have had a very positive experience. The platform has helped us improve ticket handling, automate repetitive administrative tasks, and provide better visibility into IT operations. The implementation process was straightforward, and new team members can become productive quickly because the interface is easy to learn. What stands out most is the pace of product development. New features are introduced regularly, and many of them address real operational needs rather than being purely cosmetic improvements. For organizations looking for a modern ITSM solution that combines strong automation capabilities with a user-friendly experience, Freshservice is a solid choice. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 de febrero de 2025* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Desventajas**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Great Ticketing System Overall" — 5.0/5 > **Harshil** | *17 de julio de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ticket management, hands down. I've worked on systems before where half the job was just tracking down where a request even went, and this doesn't have that problem. Stuff gets routed properly, status updates make sense, and I'm not stuck writing custom scripts just to get basic things working the way they should out of the box. That alone saved a lot of headaches. > > **Desventajas**: Customization's a bit limited, honestly. Not terrible, but if you want to shape things closer to how your team actually works instead of how the platform assumes you work, you'll hit walls. I've had to find workarounds a few times instead of just configuring what I wanted. Would be nice if there was more room to bend it. > > It's been pretty solid, no major complaints. Things behave the way you'd expect - no random bugs, no tickets vanishing into some black hole, nothing weird like that. Setup was straightforward and it's stayed reliable since. SLA tracking and reporting both do what they're supposed to without being overcomplicated. My only real gripe is the customization ceiling, but that hasn't stopped it from being genuinely useful day to day. Would recommend it if you want something that just works without constant babysitting. ----- ### "Freshservice is now boosting its AI features for ITSM" — 4.0/5 > **Lex** | *15 de mayo de 2026* | Logística y cadena de suministro | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: 1. ease of use, and its ready-to-use functionalities 2. they have seamless updates every month with no disruption or downtime 3. their self-service portal is now AI-generated response enabled > > **Desventajas**: 1. no access to back-end tables 2. if the functionality is not available, there is no way for customization. you have to wait for a feature enhancement > > Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. However, this year the platform made significant improvements and their enhancements sky-rocketed our agent and user experience. ----- Página: 1 de 33\ Siguiente: [Página siguiente](https://www.getapp.es/software/91351/freshservice?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/91351/freshservice) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados