Dolibarr

Puntos a favor

This cloud Open Source CRM & ERP Sofware is an excellent choice for SMB Businesses. I have been working with Dolibarr for more than 3 years now. It has improved enormously since I started using it, and it keeps growing every release, displaying beautiful new functionalities.

It has a large global community, and therefore there is plenty experience to share among users and partners.

Puntos en contra

It still has some features to develop, like Planning and Forecasting, and some details related such as recurrent events in the Calendar, which are not covered yet, but I understand that these are considered in the product roadmap as new enhancements.

Puntos a favor

We chose to become a Dolibarr specialist because it's an open source software, wich allows our customers to have a personalize solution.
Dolibarr is an adaptable and scalable software that can meet the needs of many activities.
With Dolibarr you have the choice:
- Free download of the software and do the installation yourself
- Personalize your Dolibarr with differents modules available on Dolistore (the marketplace of Dolibarr)
- Contact an expert who will help you with your installation, an evolution, a training, an assistance.
The Dolibarr community is very active and allows the software to evolve very quickly.

Puntos en contra

The standard of the software doesn't do everything, but for me it's better , because we can personnalize our Dolibarr with the really necessary features.

Puntos a favor

If you have a web hosting, you can install this software through your web hosting account and then access the same anywhere on the cloud. You can also choose the option to download this software on your PC (Windows, Ubuntu, Fedora-Redhat-Mandriva). Liked the modular approach that helps select run only the modules one need. Being a free, open source software, it is software developers' delight. For instance, right now, GST is a hot market in India. Why not come out with your own GST module! There is Dolistore where software developers can market their developed module.

Puntos en contra

Although basic ERP needs of small and medium enterprises are well met, if you immediately want a feature-rich software that helps comply with the existing federal setup of your region, it will need customization which may require adding/tweaking codes. For instance in India as part of the mandatory GST compliance, one needs a specific GST module which is not present with the shipped version.

Puntos a favor

Easy to use, no very hard installation needed, backup and restore very easy, complete solution for ERP/CRM, in constant evolution. When you know nothing in these kind of software, you learn very quickly to use Dolibarr without help. Very intuitive, light and performing. I have tried other commercial solutions but I stayed with Dolibarr

Puntos en contra

You have to learn the use of Dolibarr on your own because there is no customer support (but the forum can help you whenever you have some issue).

Puntos a favor

Userfriendly program with a lot of options which you can activate just when you need them. Specific business needs can be realised by customize the modules without any programming skills. A very flexible program with a lot of potential for the future.

Puntos en contra

Graphic interface style is outdated. Improvement of the UI in next release would be nice.
The calendar lacks the option for recurring appointments.
Because there is no customer support, we decided to make our own manuals & organize user-sessions to support our clients with the Dolibarr product.