SnapEngage

Software de chat en vivo para equipos de ventas y asistencia

4,6 /5 (108 opiniones) ¡Escribe una reseña!

Información general sobre SnapEngage

¿Qué es SnapEngage?

El software de chat en vivo SnapEngage permite que las empresas de cualquier tamaño de todo el mundo interactúen mejor con los visitantes de su sitio web. SnapEngage está diseñado para equipos de ventas y de asistencia, y ofrece características únicas e innovadoras para ayudar a las empresas emprendedoras a aumentar la satisfacción del cliente y captar más clientes potenciales.

Se prestan servicios a todos los sectores, incluidos: Software/SaaS/tecnología, comercio electrónico y minorista, viajes y hostelería, bienes raíces, salud, seguros, gobierno y municipios, educación, organizaciones sin ánimo de lucro y más.

Información general sobre SnapEngage

Precio

A partir de
16,00 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de SnapEngage

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, India y otros 4, Japón, Alemania, Brasil, México
Idiomas admitidos
Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano y otros 17, Danés, Español, Finés, Francés, Hebreo, Húngaro, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Turco, Árabe

Medios

Innovative Design Studio features a flexible, easy-to-use WYSIWYG editor to create fully customized chat experiences that match your brand and website. Design Studio features a gallery of color palettes to help you get started - or create your own!
SnapEngage features advanced analytics and reporting tools in the Admin Dashboard.
Access agent settings, priority tiers, shortcuts, chat assignment and more directly from the online Admin Dashboard.
Comprehensive analytics and reporting tools give users in-depth insight into chat metrics and performance.
The online Chat Portal features an array of tools to help agents perform their best. Features include desktop/sound notifications, Team Chat, visitor geolocation, shortcuts, knowledgebase lookup, customized settings, and more.
Vídeo de SnapEngage Vídeo de SnapEngage Vídeo de SnapEngage Captura de pantalla de SnapEngage: Innovative Design Studio features a flexible, easy-to-use WYSIWYG editor to create fully customized chat experiences that match your brand and website. Design Studio features a gallery of color palettes to help you get started - or create your own! Captura de pantalla de SnapEngage: SnapEngage features advanced analytics and reporting tools in the Admin Dashboard. Captura de pantalla de SnapEngage: Access agent settings, priority tiers, shortcuts, chat assignment and more directly from the online Admin Dashboard. Captura de pantalla de SnapEngage: Comprehensive analytics and reporting tools give users in-depth insight into chat metrics and performance. Captura de pantalla de SnapEngage: The online Chat Portal features an array of tools to help agents perform their best. Features include desktop/sound notifications, Team Chat, visitor geolocation, shortcuts, knowledgebase lookup, customized settings, and more.

Opiniones de SnapEngage

Opiniones de SnapEngage

Calificación general
4,6
/
5
Excelente
69

Muy bien
33

Normal
6

Pobre
0

Malo
0

Relación calidad-precio
4,5
Funciones
4,4
Facilidad de uso
4,6
Asistencia al cliente
4,6
94% de los usuarios recomienda esta aplicación
Josh E.

SnapEngage is an important part of my day to day routine


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Richard M.

SnapEngage for a Small Software Company

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.


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Usuario verificado

Will be a great product once it fully works

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.


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Rita S.

Good Chat widget to add to your website

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we


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Daniel C.

SnapEngage does what we need it to do, but the software isn't perfect

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.


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Josh E.
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SnapEngage is an important part of my day to day routine

Software usado A diario durante Más de dos años
Revisado el 18/10/2017
Fuente de la reseña: Capterra

Puntos a favor

Super easy to use and lots of settings so that I can make the chat functions work best for me. Proactive chat is a game changer for me, and it helps me capture leads that I otherwise wouldn't have the opportunity to connect with. It's also a very efficient way to answer questions via our website. It adds a very personal touch to strengthen the overall customer experience.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Richard M.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 11-50 empleados
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SnapEngage for a Small Software Company

Software usado A diario durante Más de dos años
Revisado el 25/2/2020
Fuente de la reseña: Capterra

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Puntos a favor

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Puntos en contra

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Usuario verificado
Sector: Dispositivos médicos
Tamaño de la empresa: 51-200 empleados
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Will be a great product once it fully works

Software usado A diario durante 1-5 meses
Revisado el 11/4/2019
Fuente de la reseña: Capterra

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Puntos a favor

Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Puntos en contra

The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 4.0/10

Rita S.
Sector: Hostelería
Tamaño de la empresa: 51-200 empleados
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Good Chat widget to add to your website

Software usado Mensualmente durante Más de un año
Revisado el 9/8/2019
Fuente de la reseña: Capterra

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we

Puntos a favor

Easy to use from as a customer and as a company. All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training

Puntos en contra

we wish that this integrated with the CRM we use, Hubspot as it would be great to be able to see the interactions with customers via snap engage on the contact's timeline on Hubspot CRM. Never the less, we still use Snap Engage and love it!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Daniel C.
Sector: Software informático
Tamaño de la empresa: 11-50 empleados
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SnapEngage does what we need it to do, but the software isn't perfect

Software usado A diario durante Más de dos años
Revisado el 11/4/2019
Fuente de la reseña: Capterra

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Puntos a favor

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Puntos en contra

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Recomendación de usuario
8,9/10
Basado en 108 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de SnapEngage

Precios de SnapEngage

A partir de
16,00 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,5/5
Basado en 108 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de SnapEngage

Funciones de SnapEngage

API
Alertas y alzada
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Supervisión
Varios idiomas
Funciones
4,4/5
Basado en 108 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre SnapEngage

Preguntas frecuentes sobre SnapEngage

He aquí algunas preguntas frecuentes sobre SnapEngage.

P. ¿Qué tipo de planes de precios ofrece SnapEngage?

SnapEngage ofrece los siguientes planes de precios:

A partir de: 16,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de SnapEngage?

No tenemos información sobre las características de SnapEngage

P. ¿Quiénes son los usuarios habituales de SnapEngage?

Los clientes habituales de SnapEngage son:

Empresas pequeñas, Empresas Grandes, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite SnapEngage?

SnapEngage admite los siguientes idiomas:

Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano, Danés, Español, Finés, Francés, Hebreo, Húngaro, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Turco, Árabe

P. ¿SnapEngage es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con SnapEngage

P. ¿Con qué otras aplicaciones se integra SnapEngage?

SnapEngage se integra con las siguientes aplicaciones:

Bitium, Bizible, Freshdesk, HappyFox, Help Scout, Hootsuite, HubSpot Marketing Hub, PUBLITRAC, Zendesk, amoCRM

P. ¿Qué tipo de asistencia ofrece SnapEngage?

SnapEngage ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo