--- description: Busca información actualizada sobre LiveAgent. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara LiveAgent con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/275/call-center/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.es/software/91301/liveagent Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.es/software/91301/liveagent?page=2) > LiveAgent es una solución de help desk basada en la web que permite la gestión de tickets de asistencia desde múltiples canales, incluidos el teléfono, el chat en vivo y las redes sociales. Comienza con una prueba gratis de 14 días sin necesidad de ingresar una tarjeta de crédito ni de tomar un contrato. > > Veredicto: 1786 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### Beneficios clave de LiveAgent ✓ Sin comisión de apertura ✓ Servicio al cliente 24/7 ✓ No se requiere tarjeta de crédito ✓ Cancela en cualquier momento ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 1786 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: QualityUnit - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: 15,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Detalles de precios**: Gratis: $0/agent/mes – Small: $15/agente/mes – Medium: $29/agente/mes – Large: $49/agente/mes – Enterprise: $69/agente/mes - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 204 más ## Funcionalidades - API - Acceso móvil - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Aplicación móvil - Apoyo en la toma de decisiones - Archivo y conservación - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Asistencia remota - Automated Attendant - Autoresponders ## Integraciones (en total: 129) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels … y 114 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.getapp.es/directory/275/call-center/software) ## Categorías relacionadas - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software para call center](https://www.getapp.es/directory/275/call-center/software) - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Software de contact center](https://www.getapp.es/directory/593/contact-center/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.es/software/90378/salesforce) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4083 reviews) 3. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3460 reviews) 5. [Tidio](https://www.getapp.es/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 de abril de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Desventajas**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "Live agent - Modern solution for our multichannel communication" — 5.0/5 > **Markéta** | *22 de julio de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. > > **Desventajas**: We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. > > We are very satisfied with LiveAgent overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 de marzo de 2025* | Formación profesional y coaching | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Desventajas**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" — 5.0/5 > **Francesco** | *29 de abril de 2026* | Electrónica de consumo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR > > **Desventajas**: It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. > > We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. ----- ### "Simple IS better." — 5.0/5 > **Bryan** | *13 de junio de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: i really think that Helpdesk saas companies really tend to overcomplicate the ticketing software model to both justify the price as well to get some kind of edge up on competitors, when really all you need is the simplicity of tracking the actual open close of the ticket. I just dont always see a benefit of spending 60% of the time of a ticket trying to move the ticket along a pipeline instead of on the actual issue its self. I really enjoy the simplicity of liveagent as well as how easy it is to recall old tickets. Im not going to care about which technician moved ticket \#9492384 to the state of "Out of Office" in 3 months from now. no i love clicking the search and typing what i need and opening the old tickets of what i need. Plus making a ticket is as simple as emailing the relay, or clicking + and making a ticket with 3 questions, not 40 REQUIRED fields. > > **Desventajas**: When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a \> to show history. i dont like it. > > Im going to suggest this platform where ever i go. There isn't a simpler software that could match LiveAgent. ----- Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.es/software/91301/liveagent?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/91301/liveagent) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados