--- description: Busca información actualizada sobre LiveAgent. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara LiveAgent con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software helpdesk](/directory/287/help-desk-ticketing/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.es/software/91301/liveagent Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.es/software/91301/liveagent?page=2) > LiveAgent es una solución de help desk basada en la web que permite la gestión de tickets de asistencia desde múltiples canales, incluidos el teléfono, el chat en vivo y las redes sociales. Comienza con una prueba gratis de 14 días sin necesidad de ingresar una tarjeta de crédito ni de tomar un contrato. > > Veredicto: 1789 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### Beneficios clave de LiveAgent ✓ Sin comisión de apertura ✓ Servicio al cliente 24/7 ✓ No se requiere tarjeta de crédito ✓ Cancela en cualquier momento ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 1789 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: QualityUnit - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: 15,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Detalles de precios**: Gratis: $0/agent/mes – Small: $15/agente/mes – Medium: $29/agente/mes – Large: $49/agente/mes – Enterprise: $69/agente/mes - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, catalán, checo, chino, coreano, danés, eslovaco, esloveno, español, finés, francés, griego, hebreo, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, macedonio, malayo, neerlandés, noruego, persa, polaco, portugués, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 204 más ## Funcionalidades - API - Acceso móvil - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Aplicación móvil - Apoyo en la toma de decisiones - Archivo y conservación - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Asistencia remota - Automated Attendant - Autoresponders ## Integraciones (en total: 2) - 3CX - Customer Portal ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Software de contact center](https://www.getapp.es/directory/593/contact-center/software) - [Sistemas IVR](https://www.getapp.es/directory/289/ivr/software) - [Software de chatbot](https://www.getapp.es/directory/2795/chatbot/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.es/software/90378/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.getapp.es/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 de abril de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Desventajas**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "A great solution, with a few quick win opportunities to be better\!" — 4.0/5 > **Sam** | *7 de julio de 2025* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The single pane of glass approach to contact center management is great\! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business\! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding\! > > **Desventajas**: The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. > > Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before\! With a few minor tweaks, this platform could easily outpace its competitors\! ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 de marzo de 2025* | Formación profesional y coaching | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Desventajas**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Powerful support system, even better when integrated" — 5.0/5 > **Nathan** | *1 de julio de 2025* | Comercio minorista | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. > > **Desventajas**: The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. > > So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *19 de junio de 2025* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Desventajas**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.es/software/91301/liveagent?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/91301/liveagent) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados