Nextiva

Simplificar la comunicación empresarial

4,4 /5 (235 opiniones) ¡Escribe una reseña!

Información general sobre Nextiva

¿Qué es Nextiva?

Nextiva está transformando la forma en que las pequeñas empresas se comunican. Nextiva es una plataforma de comunicaciones que ofrece a las pequeñas empresas funciones de telefonía para grandes empresas a un precio para pequeñas empresas y ofrece facilidad de uso, capacidad de administración, escalabilidad, confiabilidad y funcionalidad de clase empresarial.

Información general sobre Nextiva

Precio

A partir de
19,95 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Nextiva

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Nextiva:
Captura de pantalla de Nextiva: Captura de pantalla de Nextiva:

Opiniones de Nextiva

Opiniones de Nextiva

Calificación general
4,4
/
5
Excelente
164

Muy bien
31

Normal
18

Pobre
3

Malo
19

Relación calidad-precio
4,3
Funciones
4,3
Facilidad de uso
4,3
Asistencia al cliente
4,3
83% Un ha recomendado esta aplicación
Jean H.

Nextiva delivered for our business


Traducir con Google
David K.

Nextiva the Good the Bad and the Fugy

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!


Traducir con Google
Heather D.

Overall the product works and I see it improving overtime

Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.


Traducir con Google
Juan B.

DO NOT BUY

Its been like walking across the Mojave desert barefoot.


Traducir con Google
Julie M.

generally good product, has some small glitches!

The overall experience with nextiva is good. The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.


Traducir con Google
Jean H.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 51-200 empleados
Traducir a español

Nextiva delivered for our business

Software usado A diario durante 6-12 meses
Revisado el 5/12/2018
Fuente de la reseña: Capterra

Puntos a favor

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Puntos en contra

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

David K.
Sector: Suministros y equipo para empresas
Tamaño de la empresa: 51-200 empleados
Traducir a español

Nextiva the Good the Bad and the Fugy

Software usado A diario durante 1-5 meses
Revisado el 11/10/2019
Fuente de la reseña: Capterra

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Puntos a favor

Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Puntos en contra

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Heather D.
Sector: Construcción
Tamaño de la empresa: 13-50 empleados
Traducir a español

Overall the product works and I see it improving overtime

Software usado A diario durante 6-12 meses
Revisado el 23/5/2020
Fuente de la reseña: Capterra

Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.

Puntos a favor

This product overall is easy to use with minor glitches that I see improving over time, and granted I just started to use this product during a global pandemic so all wifi based programs are experiencing much higher use rates. This program has an app that's on your personal cell phone, and the app is extremely east to use, the layout is honestly perfect. I'm easily able to answer the call, mute it and transfer to who it needs to go to.

Puntos en contra

The only con I have so far I feel as though may be just due to not knowing the program fully yet, but sometimes the call will flash on my screen and then disappear and say I have a missed call. Which is then confusing because I'm not sure if its truly a missed call or another office user picked it up.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Juan B.
Sector: Externalización/deslocalización
Tamaño de la empresa: 13-50 empleados
Traducir a español

DO NOT BUY

Software usado A diario durante Más de un año
Revisado el 11/12/2019
Fuente de la reseña: SoftwareAdvice

Its been like walking across the Mojave desert barefoot.

Puntos a favor

Nothing. not a single thing... it's all glitchy

Puntos en contra

The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Julie M.
Sector: Estudios de mercado
Tamaño de la empresa: 13-50 empleados
Traducir a español

generally good product, has some small glitches!

Software usado Semanalmente durante Más de un año
Revisado el 7/5/2020
Fuente de la reseña: Capterra

The overall experience with nextiva is good. The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

Puntos a favor

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc. Nextiva also sends voicemails to my email inbox which is nice.

Puntos en contra

My one frustration with nextiva is sometimes I feel like I just miss calls or miss voicemails. Or most recently I got a voicemail but couldn't listen to it. I feel like this could be user error, but then again I dont ever have trouble listening to voicemails so I don't know why it would be giving me trouble now. Other than that nextiva has been working well.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 7.0/10

Recomendación de usuario
8,9/10
Basado en 235 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Nextiva

Precios de Nextiva

A partir de
19,95 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,3/5
Basado en 235 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Nextiva

Funciones de Nextiva

API
Chat
Conferencias
Creación de informes en tiempo real
Creación de informes y estadísticas
Creación de marca personalizable
Desvío de llamadas
Enrutamiento de llamadas
Gestión de contactos
Gestión de la comunicación
Grabación de llamadas
Identificador de llamadas
Integración de CRM
Integración de terceros
Mensaje de voz
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión de llamadas
Videoconferencia
Funciones
4,3/5
Basado en 235 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Nextiva

Preguntas frecuentes sobre Nextiva

He aquí algunas preguntas frecuentes sobre Nextiva.

P. ¿Qué tipo de planes de precios ofrece Nextiva?

Nextiva ofrece los siguientes planes de precios:

A partir de: 19,95 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Nextiva?

No tenemos información sobre las características de Nextiva

P. ¿Quiénes son los usuarios habituales de Nextiva?

Los clientes habituales de Nextiva son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Nextiva?

Nextiva admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Nextiva?

Nextiva cuenta con los siguientes planes de precios:

Suscripción

P. ¿Nextiva es compatible con dispositivos móviles?

Nextiva admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Nextiva?

Nextiva se integra con las siguientes aplicaciones:

AbacusLaw, Agency Matrix, AuguTech, Rippling, SalesExec, Zendesk

P. ¿Qué tipo de asistencia ofrece Nextiva?

Nextiva ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo