Gestión de clientes potenciales y ventas para pequeñas y medianas empresas
4.5/5 (133 opiniones)amoCRM es una solución intuitiva de administración de ventas y clientes potenciales para pequeñas y medianas empresas. A diferencia de otras herramientas, se puede configurar en solo minutos. amoCRM se centra en el usuario, con un enfoque principal en el diseño interactivo y la personalización para la automatización de ventas sin esfuerzo. Los usuarios pueden arrastrar y soltar clientes potenciales a diferentes estados, crear campos personalizados sobre la marcha y configurar acciones basadas en el comportamiento en tan solo unos pocos clics.
Como administradores, los usuarios pueden agregar nuevos usuarios a amoCRM rápidamente y cambiar con facilidad su configuración y permisos de administración de usuarios para que los datos siempre estén seguros. Utiliza la aplicación para iPhone o Android para mantenerte al día con notas y tareas mientras viajas. amoCRM también se integra con otros excelentes servicios como MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier y más, para mejorar el flujo de trabajo de los usuarios. amoCRM es compatible con la gestión de contactos y clientes potenciales, así como con las tareas y notificaciones y la sincronización bidireccional del correo electrónico. Otras características de amoCRM incluyen un tablero e indicadores clave del rendimiento, proceso digital y analíticas de ventas.
Puntos a favor
I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.
Puntos en contra
Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.
Gestión de clientes potenciales y ventas para pequeñas y medianas empresas
Puntos a favor
I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.
Puntos en contra
Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.
Hi, Anastasia,
Thanks for your feedback!
It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at pavel@team.amocrm.com
Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.
Gestión de clientes potenciales y ventas para pequeñas y medianas empresas
Puntos a favor
With this system, many everyday tasks are very easy to perform, so we save a lot of our time. Using it is also convenient to track sales funnels, and it works well on mobile devices.
Puntos en contra
Occasionally, system malfunctions occur. I don’t like the large number of extra tools that fill the main menu and because of which the interface is not convenient enough to use.
Hey Veronica,
We're happy to receive your feedback!
Great to hear you found amoCRM easy-to-use and mobile-friendly! :)
We're sorry to hear you experienced malfunctions. In the future, let our support team know, and they will get on the horn to our developers to resolve the issue. We're available via email, phone and messenger.
Regarding the menu, our team would be eager to hear more details, we can take it into consideration during our next update. So feel free to get in touch and tell us more.
Best,
amoCRM
Gestión de clientes potenciales y ventas para pequeñas y medianas empresas
I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.
It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.
Puntos a favor
I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.
I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.
I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.
I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.
Puntos en contra
Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.
Gestión de clientes potenciales y ventas para pequeñas y medianas empresas
Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.
Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!
Gestión de clientes potenciales y ventas para pequeñas y medianas empresas
He aquí algunas preguntas frecuentes sobre amoCRM.
amoCRM ofrece los siguientes planes de precios:
A partir de: 15,00 US$/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
No tenemos información sobre las características de amoCRM
Los clientes habituales de amoCRM son:
Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Empresas pequeñas
amoCRM admite los siguientes idiomas:
Inglés, Ruso, Español
amoCRM cuenta con los siguientes planes de precios:
Suscripción
amoCRM admite los siguientes dispositivos:
Android, iPhone
amoCRM se integra con las siguientes aplicaciones:
Akita, JivoChat, Kixie, Landingi, LiveChat, Mailchimp, Ringostat, SendPulse, Tidio, Zendesk
amoCRM ofrece las siguientes opciones de asistencia:
Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
Definitely try it out for yourself, great program!