mHelpDesk

mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4.3/5 (786 opiniones)

Información general sobre mHelpDesk

¿Qué es mHelpDesk?

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Información general sobre mHelpDesk

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Código abierto
Suscripción
Relación calidad-precio

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.


Funciones de mHelpDesk

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de mHelpDesk: mHelpDesk Reports
Captura de pantalla de mHelpDesk: mHelpDesk Reports Captura de pantalla de mHelpDesk: mHelpDesk Service Items Captura de pantalla de mHelpDesk: mHelpDesk Invoices Captura de pantalla de mHelpDesk: mHelpDesk Estimates Captura de pantalla de mHelpDesk: mHelpDesk Menu Captura de pantalla de mHelpDesk: mHelpDesk Dashboard Captura de pantalla de mHelpDesk: mHelpDesk Work Orders

Opiniones de mHelpDesk

Opiniones de mHelpDesk

Calificación general
4.3
/
5 786 opiniones
Excelente
488

Muy bien
176

Normal
55

Pobre
24

Malo
43

Relación calidad-precio
3.9
Funciones
4
Facilidad de uso
4.3
Asistencia al cliente
4.4
84% Un ha recomendado esta aplicación
Shai M.

Exceptional service and software

The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.

Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)

Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!


Traducir con Google
Christopher C.

Great Field Service CRM Foundation


Traducir con Google
Jamie S.

Excellent Platform

The demo and set up was great! They did the hard part with our onboarding.


Traducir con Google
Darell B.

Great Product Great Service

Great


Traducir con Google
Luis C.

Update to previous review after 3 years

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.


Traducir con Google
Shai M.
Sector: Propiedad inmobiliaria
Translate to español

Exceptional service and software

Revisado el 15/4/2015
Fuente de la reseña: GetApp

The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.

Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)

Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!

Puntos a favor

Customizable
Coloring of the work order type
Recurring maintenance
Report

Puntos en contra

The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back

Christopher C.
Sector: Dispositivos médicos
Tamaño de la empresa: 2-10 empleados
Translate to español

Great Field Service CRM Foundation

Software usado A diario durante Más de dos años
Revisado el 24/6/2019
Fuente de la reseña: SoftwareAdvice

Puntos a favor

Mhelpdesk Field Service software greatly improved our business workflow by transforming our carbon copy work order system to a fully digital system that helped reduce our turn around time for billing. Recently, I was able to work with a mhelpdesk staff member during the development of the newly designed Equipment page where they were implementing the new features to track when equipment next service due dates are. This was a huge improvement for our business as we track mandatory inspection dates for our customers..

The customer support has always been A+ when it comes to address issues, or questions, especially with the instant chat function from the web app.

Puntos en contra

- Mobile App: The mobile app is an area that could see improvement. Some of the workflow using the app when creating a new Service Request can be glitchy and difficult to input all the information. The list of service requests also does not always update correctly and this is something we are currently in the process of working with the support team on.

- Inventory: The inventory management section is severely lacking and is not truly useable for our business workflow. With no ability to enter Purchase Orders/Vendor Information/RMA and tracking when inventory is received without manually adjusting the #'s on the price list, it becomes extremely vulnerable to missed information and inaccurate #'s leading us to use an alternative program to track inventory. This has been one of the hardest work around areas for our company as we are always constantly ordering replacement parts for equipment that we do not normally carry in stock.

- Price List: Another area regarding the price list for our company is that our labor rates are negotiated individually causing us to have to create a line item on the price list for every single Customer Hourly Rate, Mileage Rate, and Travel Time rate so that our engineers are able to bill customers correctly. It would be much easier if when creating a customer, you were able to designate their hourly rates so that information would automatically apply when engineers are entering their labor times.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Jamie S.
Sector: Servicios para el consumidor
Tamaño de la empresa: 2-10 empleados
Translate to español

Excellent Platform

Software usado A diario durante Más de un año
Revisado el 11/2/2020
Fuente de la reseña: SoftwareAdvice

The demo and set up was great! They did the hard part with our onboarding.

Puntos a favor

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Puntos en contra

There are report limitations. I have not been able to create a report that will include customer's email addresses.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Darell B.
Sector: Redes informáticas
Tamaño de la empresa: 2-10 empleados
Translate to español

Great Product Great Service

Software usado A diario durante Más de dos años
Revisado el 7/1/2020
Fuente de la reseña: Capterra

Great

Puntos a favor

Easy to Use the software interface is user friendly

Puntos en contra

More options to charge credit card accounts

Translate to español

Respuesta de mHelpDesk

Darell, thank you for the review. We're happy to hear that mHelpDesk has been helping you run your business. We recently launched a new integration with Square which provides additional credit card options, including charging a card on file. We'd love to hear what other functionality would be useful. Please feel free to give us a call at 888-558-6275. Thanks for being a customer!

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Luis C.
Sector: Seguridad e investigaciones
Tamaño de la empresa: 13-50 empleados
Translate to español

Update to previous review after 3 years

Software usado A diario durante Más de dos años
Revisado el 24/7/2019
Fuente de la reseña: Capterra

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Puntos a favor

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Puntos en contra

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Translate to español

Respuesta de mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Recomendación de usuario
8.5/10
Basado en 786 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de mHelpDesk

Precios de mHelpDesk

A partir de
N/A
Prueba gratis
Código abierto
Suscripción
Relación calidad-precio

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

Relación calidad-precio
3.9/5
Basado en 786 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de mHelpDesk

Funciones de mHelpDesk

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4/5
Basado en 786 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Categorías

Sistemas de puertas de garaje Herramientas de planificación Software de gestión de los Servicios de Campo Software de gestión de personal Software de gestión de mantenimiento Software de asignación de personal Software de gestión empresarial Software para planificación de personal Software de gestión de operaciones Software de recursos Humanos y gestión del personal Herramientas de colaboración Software para paquetes de aplicaciones Herramientas de gestión del tiempo Herramientas de planificación y gestión de proyectos Software agropecuario Software de climatización Software para otras industrias Software para empresas petroleras Software para calendarios Software de planificación de trabajos de mantenimiento Software de mantenimiento de equipos Software para empresas de limpieza Software para compañías de fontanería Programas para electricistas Software para control de plagas Software para gestión de contratistas Software de paisajismo Software para servicios informáticos Software para gestión informática Programas de instalación de sistemas de seguridad Software para franquicias Software para instalaciones Software para remolques Software para transporte y logística Software para presupuestos de ventilación, calefacción y climatización Software de inventario Software para Presupuestos Software de ventas Software de gestión del flujo de trabajo (workflow) Software para inspección de la vivienda Software para bienes raíces Software para tiendas de informática Software de venta al por menor y servicio al cliente Software para empresas de limpieza de alfombras

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre mHelpDesk

Más información sobre mHelpDesk

Funciones principales de mHelpDesk

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

Beneficios

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Análisis de GetApp

Análisis de GetApp

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by avoiding redundant paperwork, tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed more effectively through the field agents’ mobile devices.

This helpful tool can be utilized with great success in all industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning and other kinds of service crews.

The top features of the application include an intuitive home screen that helps users get started right away, seamless integration with Google Maps for monitoring the location of the on-field technicians, a status tracking screen that keeps users constantly updated on the progress of a task, service request online forms for clients and instant billing and invoicing abilities.

A complete payment form in MHelpDesk.

¿Qué es mHelpDesk?

Mhelpdesk aims at modernizing the way field service teams work and interact with their customers both in terms of billing and the submission of feedback, while also raising the quality of the offered services. This can be achieved through better customer request handling and management of jobs.

The software allows companies to process and address their customer requests fast, thus directly increasing the revenue and providing the basis for further development of their business. Moreover, it provides companies with intuitive customer data that helps speed up invoicing processes.

Signing right on the mobile device screen.

Características principales de mHelpDesk

Simple Scheduling

Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen. Details like customer contact and location information, job name and notes that would help service teams prepare accordingly can be added.

Mhelpdesk is beneficial even from the customer’s perspective. Customers themselves can also schedule a service call by filling a simple online calendar with all the aforementioned details. This online calendar can be integrated with the company’s website and users can log-in to schedule a service. This way, the need for more customer service employees is significantly lessened.

A sample work order on MHelpDesk

Job Tracking

After a job is submitted and approved, it gets transformed into a job item with a distinct tracking number. Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

This decisively decreases the communication costs for a company, as it renders calls pointless. It also helps achieve better time management and planning ahead. In addition to that, field agents will no longer be able to take advantage of the nature of their work and take unscheduled breaks that undermine the overall efficiency and organizational efforts of a company.

The Job Tracker showing items in their respective categories.

Billing and Invoicing

Billing customers for field services is one of the most time-consuming processes. With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer’s data before the service team even reaches the customer’s location.

Templates can be used to personalize invoices and a company logo can be freely added for a more individualized result. Customers can fill the remaining information of the invoice right on the agent’s mobile device screen, while virtual signatures are fully supported by the platform as well as instant payment.

A sample invoice with customization options.

Workforce Management

As administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers. With Mhelpdesk, no agents are left inactive and no customers are waiting for extended periods of time to receive the ordered service.

Through the easy to use user interface, administrators can provide critical data and help when such is needed by the agents, while keeping their teams flexible and adaptable to any changes that may be submitted by clients later on.

Starting from the dashboard is the wisest thing to do when managing employees.

Location Awareness

With Mhelpdesk, administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location. This way, fuel expenses and customer waiting time are dramatically decreased, while customer satisfaction is elevated to a higher level.

This is possible by using the agent’s mobile device GPS sensors and Mhelpdesk’s abilities to fully integrate with Google Maps from where it can retract European, UK, US, Australian and Canadian maps. Both agents and customers appear on the map, and jobs are conveniently named so that admins can assign them to the right personnel without having to recourse elsewhere.

Google Maps through MHelpDesk.

Integraciones con mHelpDesk

Mhelpdesk is very interoperable as it boasts an API that can be used to integrate the application with the software tools a company may be using. One important example is the ability to integrate the customers’ online service order with any existing website.

Other integrations include the Google Calendar that admins can utilize to schedule jobs and tasks for their field agents, Google Maps that is used to locate customers and agents, and Quickbooks that can receive exported data from Mhelpdesk to be used by accountants.

Precios de mHelpDesk

Mhelpdesk comes in four versions that offer a different set of features and abilities. The starter package comes at the price of $30 per month and allows users to manage unlimited number of customers, 25 jobs/month, 25 invoices/month, 1 administrator and $30 for each additional user. The next step is the Pro package that costs $75/month and offers unlimited jobs and invoices, 1 admin and $25 for each new user.

For more advanced needs there is the Business package that costs $149/month and can accommodate up to 5 administrators and charges $20 for each new user. The Enterprise package price ranges based on the actual needs and requirements. There is also a free trial version that lasts 14 days.

mHelpDesk - Resumen

  • Job Tracking
  • Agent Location
  • Customer Online Ordering
  • Billing and Invoicing
  • Better Workforce Management

Preguntas frecuentes sobre mHelpDesk

Preguntas frecuentes sobre mHelpDesk

He aquí algunas preguntas frecuentes sobre mHelpDesk.

P. ¿Qué tipo de planes de precios ofrece mHelpDesk?

mHelpDesk ofrece los siguientes planes de precios:

Modelo de precios: Código abierto, Suscripción

Prueba gratis: Disponible

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

P. ¿Cuáles son las características principales de mHelpDesk?

mHelpDesk ofrece las siguientes características:

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

P. ¿Quiénes son los usuarios habituales de mHelpDesk?

Los clientes habituales de mHelpDesk son:

Trabajadores autónomos, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite mHelpDesk?

mHelpDesk admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece mHelpDesk?

mHelpDesk cuenta con los siguientes planes de precios:

Código abierto, Suscripción

P. ¿mHelpDesk es compatible con dispositivos móviles?

mHelpDesk admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra mHelpDesk?

mHelpDesk se integra con las siguientes aplicaciones:

Authorize.net, BirdEye, Clear Spider, G Suite, Mailchimp, QuickBooks, QuickBooks Online, QuickBooks Online, Twilio Communications Cloud, Wordpress

P. ¿Qué tipo de asistencia ofrece mHelpDesk?

mHelpDesk ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo