--- description: Busca información actualizada sobre Spiceworks Cloud Help Desk. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Spiceworks Cloud Help Desk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spiceworks Cloud Help Desk: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de monitoreo de sitios web](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.getapp.es/software/91171/spiceworks-it-help-desk Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.es/software/91171/spiceworks-it-help-desk?page=2) > Lleva un registro de todo lo que está sucediendo en la red, ¡desde cuando el usuario instala una pieza de software que no debería tener, hasta cuando el nivel de tóner de la impresora baja\! ¡Spiceworks te permite supervisar y recibir alertas sobre todos los eventos de la red que más te interesan\! > > Veredicto: 584 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 584 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Ziff Davis ## Contexto comercial - **Precio inicial**: 6,00 US$ - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, inglés - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Irlanda, Japón, Reino Unido ## Funcionalidades - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de causa raíz - Análisis de redes - Aplicación móvil - Asistencia al cliente - Auditoría de problemas - Chat en tiempo real - Compras y recepción - Control/acceso remoto - Controles o permisos de acceso - Creación de informes de tráfico web - Creación de informes de uso - Creación de informes para TI - Creación de informes/análisis - Creación de marca personalizable - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) ## Opciones de asistencia - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de monitoreo de sitios web](https://www.getapp.es/directory/113/website-monitoring/software) ## Categorías relacionadas - [Software de monitoreo de sitios web](https://www.getapp.es/directory/113/website-monitoring/software) - [Software de gestión de activos informáticos](https://www.getapp.es/directory/325/it-asset-management/software) - [Software para administrar servidores](https://www.getapp.es/directory/647/system-administration/software) - [Software de monitoreo de redes y servidores](https://www.getapp.es/directory/652/it-server-network-monitoring/software) - [Herramientas para monitorear aplicaciones](https://www.getapp.es/directory/270/application-monitoring-performance/software) ## Alternativas 1. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.getapp.es/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.es/software/132287/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 de marzo de 2023* | Internet | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Desventajas**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "Best price to get tickets resolved" — 5.0/5 > **Suzanne** | *6 de abril de 2025* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: When reviewing needs vs cost, this wins hands down\! > > **Desventajas**: It doesn't integrate as easy as other packages > > In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\! ----- ### "Spiceworks Cloud Help Desk" — 3.0/5 > **John** | *5 de marzo de 2025* | Ingeniería civil | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers > > **Desventajas**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form > > It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options ----- ### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5 > **James** | *7 de noviembre de 2024* | Música | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. > > **Desventajas**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility. > > Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. ----- ### "Spiceworks Cloud for Excellence Customer Assistance" — 5.0/5 > **Jessica** | *24 de noviembre de 2024* | Diseño gráfico | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Spiceworks Cloud has a live chat that makes customers raise their issues. > > **Desventajas**: Spiceworks Cloud is detailed and has a friendly feature. > > Spiceworks Cloud makes communication very reliable and customers are always happy. ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.es/software/91171/spiceworks-it-help-desk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/91171/spiceworks-it-help-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados