GoldMine

Puntos a favor

All in one place CRM,
Very versatile and customisable.
Does not require Internet access.
Very stable and mature product with Sales automation.

Puntos en contra

Expensive to purchase.
Expensive to install
Expensive to maintain, must be a Goldmine Guru or Technician.

Puntos a favor

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Puntos en contra

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

Puntos a favor

I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!

Puntos en contra

I used to have an issue when it came to support but in the last few years this has greatly improve d

Puntos a favor

It's 10 years that i'm using it so i know how it works and it's fine
It has some good features
We still use it because it has great external utilities ( GoldBox, DBX Data Management) that allow us a full integration with our ERP without them Goldmine would it be useless
Affordable cost

Puntos en contra

Data structure: very very old (it suffer from long heritage from dbase era)
Interface: very old it needs a big review and redisign
Lack of deep information about the software: you need to build a monument to DJHunt and other people like him that let all of us to know Goldmine
WEB interface; still too limited and very bad compared to other products web-based, Maybe a Goldmine APP can be another good option
Frontrange is too distant from their customers : we are payng every year a fee only to receive a very light update and only few bugs corrected, please be more present in the new forum.,SA user and company we need to know clearly where Frontrange want to go with Goldmine.
We invested years on it but it seems we are abandoned and alone

Puntos a favor

A single window pane look at my day. Contact search center gives me a flexible way to find contacts. The knowledge base feature lets me build my own KB on any subject. Customized SQL queries and reports help me make sure my work gets billed. The value of the software greatly exceeds the cost. This is the third CRM I've used over the decades, and the best by several magnitudes. There is an active Forum membership populated with some very knowledgeable people.

Puntos en contra

So many features that it's hard to locate a solution in the docs, which are in at least two manuals that are very long. Some features are documented in subsidiary manuals, which is good, but still takes time to find answers. You need to have a good relationship with your reseller to answer questions, no matter how experienced you are with software.