Agorapulse

Puntos a favor

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Puntos en contra

Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Puntos a favor

Drafting tool for posts is very straightforward. We love how convenient it is to review and take care of comments and DMs from all our social media accounts in one place. Other tools like the reporting and social listening features are also really helpful and provide so much insight.

Puntos en contra

There are couple small issues with drafting posts that can be a bit frustrating, for example we can only upload one image for an IG post and can't do a gallery except through the mobile app. Also too bad we can't tag accounts on an image for Twitter.

Puntos a favor

Social inbox is a useful and time-saving feature. We also use the Analytics every month to share with our clients.

Puntos en contra

Our experience with AgoraPulse has been incredibly frustrating. Our team has experienced a range of issues:
- images posted to social networks come out soft and blurry, despite us using good quality images
- the interface doesn't communicate the limitations of AgoraPulse's integration well. For example, the app can't post images to LinkedIn. We discovered this by posting images and text, only for the images to be dropped on the post.
- the customer service is responsive, but our problems are not being resolved.

Puntos a favor

Agorapulse is easy to set up and mess with, and the trial period combined with a wealth of online resources make it a breeze to switch to. It's the 2nd company I've converted to Agorapulse and the combination of attractive pricing and eaase to pick up is pretty great.

Puntos en contra

At times the interface can be janky, especially when switching between assigned publications and scheduled ones, so it could probably benefit from a higher-level view. I mentioned pricing as good but if you want add-ons like extra team members, they are pretty dear, and I think the higher tiers (I'm on the $99/mo) are more on par with other software offerings in terms of cost.

Puntos a favor

As an agency, Agorapulse really does make it easy to organize clients by channel and work efficiently with team members. Scheduling articles for LinkedIn and Facebook is mostly seamless and straightforward. I love the review functionality, which makes it incredibly simple to share posts between team members for review and approval. The reporting and listening features seem fantastic and it's on our list to spend more time utilizing those functions. Customer support is excellent and the team is very responsive in live chat, email, and the Facebook members group.

Puntos en contra

There are several quirks with Agorapulse that prevent me from completely loving the software. As an agency that specializes in real estate and works with a lot of photos, the inability to rearrange photos once uploaded for a post is a huge time suck for us. We do often have difficulty tagging users within posts and adding locations. The Instagram functionality is also missing a few key features, including a visual grid planner and first comment hashtag scheduler. These two functions force me to pay for a secondary software for managing Instagram, which is a large additional expense.