El software MINDBODY proporciona todo lo que necesitas para darle vida a tu visión a largo plazo. Comienza de manera simple: organizas tu día y recibes a nuevos clientes. Los clientes llegan a tu empresa y los registras. Siempre que los principiantes quieran unirse, les pides que firmen algunas cosas rápidamente con una exención electrónica, lo que te permite guardar el perfil de tu cliente de inmediato.
A medida que creces, pasas a planear el día en función de la planificación de todos y MINDBODY te ayuda a llevar un registro de lo que hace cada miembro del personal.
En poco tiempo, los nuevos clientes comienzan a encontrarte en la aplicación MINDBODY Connect y también comienzan a reservar tus servicios. Una vez que el nuevo cliente se convierte en un cliente habitual leal, puedes configurar la facturación periódica e incluso hacer que se una a tu programa de referencia automatizado, para darles un pequeño incentivo por hablarles a sus amigos de ti.
Siempre que tengas un momento libre entre los clientes, puedes revisar tus números para ver cómo estás creciendo, tus ingresos, ventas, asistencia y retención de clientes. Y debido a que siempre hay espacio para crecer, puedes usar lo que aprendas para planificar y ejecutar campañas de marketing, volviendo a atraer clientes inactivos con correos electrónicos y mensajes de texto automáticos.
Y como tu marca y tus servicios se vuelven parte de la rutina de tus clientes, puedes incluso crear una aplicación móvil completamente personalizada con tu marca, para que puedan tener la misma experiencia contigo en sus teléfonos.
Puntos a favor
I consider MindBody on the computer, and a mobile device two different software experiences. What I enjoy the most about MindBody on the computer, is the ability to resize the window, which allows you to control the amount of information on the screen. What I like most about the MindBody software on a mobile device is the ease of use, and straight to the point UI.
Puntos en contra
What I like least about the MindBody software on the computer is the outdated feel and UI. Some menus feel cluttered, while other menus are mostly blank and could contain more information or a drop-down menu and some tabs feel hidden too. A lot of our staff members state that they can not understand the software at first glance and have a difficult time navigating the UI. Simply put, the software should be as easy as, I want to do A, B and C, and should be able to not have to dig through tabs and menus to do it.
Another thing I like least about the software is location management. Our business has two locations using Mindbody, and there is not an easy eay to switch between both accounts, without having to completely log out of the account and log back into the other one.
What I like least about the MindBody software on a mobile device, is the business app, it can sometimes look outdated as well. The schedule tab in day view looks cluttered at first glance. The client tab is mostly blank when it could have a "most recently added" tab, or "clients that checked in today" or "Clients that checked in this week" tab.
Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.
Puntos a favor
-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business
Puntos en contra
-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us
Hi Amanda-
Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours.
In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.
Own a hair salon? This might be important to you too: I've been using MindBody for nearly 2 years at my salon for its online booking. I have nothing bad to say about how the online booking functions on MY end... meaning that when I log in and manage my appointments, it's pretty easy for me. It's actually REALLY easy for me and I love the way MindBody allows me to manage my appointments. So I do recommend it for this very important reason.
HOWEVER, what I don't love about this service is that, according to my website designers SetMySite (these guys are incredible btw), there's no "customizable embed code"... in business owner terms that means, when the client wants to book their appointment through the website, they click on a link on the website that takes them OUT of your website and ON TO MindBody's website. There are other salon booking applications that allow you to create a custom look and feel to the appointment booking application and "embed" it onto your website, so that your clients can actually book ON your website. MindBody offers no such feature. So why does this ruin the experience so much?
1) It looks unprofessional! We consider ourselves a very high-end salon. Sending our client to another website that doesn't match the same look and feel of our website looks amateur and unpolished. Especially since our website uses dark colors, and MindBody's is all white - it's a very ugly contrast.
2) It's not very user friendly for the client. Originally I wanted a "book now" button under each service offering on my website and I wanted to have that button automatically take the client down the path to book that specific service once they clicked on it (obviously). But I guess that wasn't so obvious for the MindBody peeps as when someone clicks on the "book now" button on my website, it just takes them to a general page where the client has to fish around for the service they JUST TRIED to book on my site and re-add it so they can book! SMH.
3) When the client is taken to the MindBody booking page, they aren't greeted with a list of services to choose from. They are greeted the the need to "sign in" to an account. How could a first time client already have an account? MindBody should know that many many clients that book online are actually first time clients! Why not make it as easy as possible for them to book online? I feel like MindBody makes it as HARD as possible for them to book the service they want through the website itself.
Puntos a favor
Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.
Puntos en contra
No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.
Middling. The only reason we are still with MindBody is because it took a long time to set it up how we want it, and our clients are familiar and understand how to use it.
Puntos a favor
It is reasonably fully featured, and you can usually find a work around to achieve what you want or need to do, but it isn't all that intuitive.
A lot of our clients seem to have used MindBody before, so it is familiar to them. Clients like that they can book quickly and easily through a mobile app.
Puntos en contra
MindBody has become horrendously over-priced. They increased subscription rates by a huge margin (almost double, in some cases!), and justified it by shoe-horning in a bunch of extra features that we did not want or need, or which were not available to us outside of the US - yet we were still expected to pay for them! Our only option was to downgrade our subscription package to one left us about a quarter of the features we were used to, and removed some very common-sense "features"(such as the ability to mask instructors full names from the client-facing interface - thus leaving our instructors open to potential stalking from people not even signed up to our system) - and yet we still had to pay more for this poorer functionality! The fact that they did not grandfather in current subscribers to stay at the same rate is appalling - we've been using MindBody for six years. Some recognition of customer loyalty would go a long way.
I am investigating other options for our booking software.
Overall, my experience has been great - I actually remember being excited when my current studio, OrangeTheory, switched over to MindBody, because it was something I was familiar with from other studios. So I liked the idea that I wouldn't have to be stressed about learning a whole new platform because it had been so simple when I used it previously. It would be great if more studios would use this app to establish continuity across app usage and make our lives easier.
Puntos a favor
I love that this software updates so quickly, is responsive, straightforward, and easy to use. I have used apps for a ballet barre studio and OrangeTheory that have been powered through mind body. My experience has been great - signing up for classes has never been easier, and I love the option to see my history, how many classes I have left in my package (would like a way to see when those expire as I don't always remember billing date), what package options are available, and even instructor photos and names in case I couldn't remember that one instructor whose class I enjoyed. The dashboard is also useful as I feel it displays useful at-a-glance information and helpful tips that have actually changed my approach to the workout.
Puntos en contra
I get that it needs to be password protected as you can buy additional classes, but in the past it's been a bit annoying to have to sign into the app - it's not always straightforward what e-mail & password I used. Would be much better with a PIN / 4 digit passcode sign in or Face ID or something. If it takes me too long to sign in, I get annoyed and do something else instead of signing up for that class. I will say, though, that recently, I haven't had to sign in too much, as my account opens when I open my app for OrangeTheory, but sometimes in the past I've gotten logged out and it's a pain to get back in.
He aquí algunas preguntas frecuentes sobre MINDBODY.
MINDBODY ofrece los siguientes planes de precios:
A partir de: 129,00 US$/mes
Modelo de precios: Suscripción
Prueba gratis: No disponible
No tenemos información sobre las características de MINDBODY
Los clientes habituales de MINDBODY son:
Empresas Grandes, Empresas medianas, Empresas pequeñas
MINDBODY admite los siguientes idiomas:
Inglés, Francés, Alemán, Italiano, Español
MINDBODY cuenta con los siguientes planes de precios:
Suscripción
MINDBODY admite los siguientes dispositivos:
Android, iPhone
MINDBODY se integra con las siguientes aplicaciones:
ActiveCampaign, Constant Contact, Delivra, Emma, Mailchimp, REACH, Social Campaigns, TapMango, Trainerize, Xero
MINDBODY ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
My overall experience with Mindbody business management has been well. Customer service is really good, each department I speak with is very helpful and informative. However, I would like to see Mindbody have a department or a program that allows businesses to collaborate with the MindBody software team, to help improve the software and help the Mindbody software team understands the types of software tools different business would need.