Dynamics 365

Dynamics 365

ERP and CRM applications from Microsoft

4.3/5 (3620 opiniones)

Información general sobre Dynamics 365

¿Qué es Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Información general sobre Dynamics 365

Precio

A partir de
115,00 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.


Funciones de Dynamics 365

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica
Idiomas admitidos
Árabe, Chino (simplificado), Chino (tradicional), Checo, Danés y otros 18, Neerlandés, Inglés, Finés, Francés, Alemán, Hebreo, Húngaro, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Tailandés, Turco

Capturas de pantalla

Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking
Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 finance and operations reports Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 omnichannel customer service Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 dynamic marketing workflows

Opiniones de Dynamics 365

Opiniones de Dynamics 365

Calificación general
4.3
/
5 3620 opiniones
Excelente
1687

Muy bien
1404

Normal
421

Pobre
82

Malo
26

Relación calidad-precio
4
Funciones
4.2
Facilidad de uso
4
Asistencia al cliente
4.1
85% Un ha recomendado esta aplicación
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


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Sarah O.

Great customizable software but a pain to learn/set up!

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.


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Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


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Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


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Obvious P.

Microsoft Dynamics : A suitable customer relationship management software

I used Microsoft dynamics together with other Microsoft software programs such as office 365. I observed that the program is a enterprise resource planing program suitable for customer relationship management.


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Ty C.
Sector: Papel y productos forestales
Tamaño de la empresa: 10.001+ empleados
Translate to español

Dynamics in a league of it's own

Software usado A diario durante Más de dos años
Revisado el 15/11/2019
Fuente de la reseña: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Puntos a favor

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Puntos en contra

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Sarah O.
Sector: Comercio minorista
Tamaño de la empresa: 2-10 empleados
Translate to español

Great customizable software but a pain to learn/set up!

Software usado A diario durante Más de dos años
Revisado el 6/12/2019
Fuente de la reseña: Capterra

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Puntos a favor

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Puntos en contra

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Timothy J.
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 201-500 empleados
Translate to español

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Software usado A diario durante Más de dos años
Revisado el 1/2/2020
Fuente de la reseña: Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Puntos a favor

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Puntos en contra

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Julia T.
Sector: Práctica de la abogacía
Tamaño de la empresa: 201-500 empleados
Translate to español

There's Potential

Software usado A diario durante Más de un año
Revisado el 1/7/2019
Fuente de la reseña: Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Puntos a favor

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Puntos en contra

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 4.0/10

Obvious P.
Sector: Agricultura
Tamaño de la empresa: 51-200 empleados
Translate to español

Microsoft Dynamics : A suitable customer relationship management software

Software usado A diario durante Más de un año
Revisado el 25/1/2020
Fuente de la reseña: Capterra

I used Microsoft dynamics together with other Microsoft software programs such as office 365. I observed that the program is a enterprise resource planing program suitable for customer relationship management.

Puntos a favor

It offers a well-known client experience thus offers the conventional look and feel of a Microsoft item. In case you are acquainted with Office items or you are utilizing SharePoint at work for your framework, at that point this is a strong choice to consider.
It works the same locally or in the cloud. Users can utilize Dynamics Customer Relationship Management in case you are utilizing on-premise information stockpiling, are 100% in the cloud, or utilizing a half breed arrangement of information the board.
Microsoft dynamics doesn't expect users to buy framework. There are zero foundation ventures that users should make. Users are not required to keep up this stage either, in light of the fact that Microsoft handles everything at their end. The duty of users is basic: input significant data into the Customer Relationship Management framework, at that point use it.

Puntos en contra

It is streamlined to work with other Microsoft items. Microsoft Dynamic expects users to know their stuff, thus at the point when new businesses initially get moving, the business procedure may not be as smooth as it should be. There probably won't be an information following instrument or system set up to catch client information, potential leads, and other basic data for the business channel. Microsoft Dynamics sometimes does not take into account server code alteration.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
7.9/10
Basado en 3620 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Dynamics 365

Precios de Dynamics 365

A partir de
115,00 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Customer Engagement Plan: $115/user/month

Unified Operations Plan: $190/user/month

Dynamics 365 Plan: $210/user/month

Contact Microsoft Dynamics 365 sales for more information on pricing.

Relación calidad-precio
4/5
Basado en 3620 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Dynamics 365

Funciones de Dynamics 365

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.2/5
Basado en 3620 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre Dynamics 365

Más información sobre Dynamics 365

Funciones principales de Dynamics 365

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

Preguntas frecuentes sobre Dynamics 365

Preguntas frecuentes sobre Dynamics 365

He aquí algunas preguntas frecuentes sobre Dynamics 365.

P. ¿Qué tipo de planes de precios ofrece Dynamics 365?

Dynamics 365 ofrece los siguientes planes de precios:

A partir de: 115,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

Customer Engagement Plan: $115/user/month Unified Operations Plan: $190/user/month Dynamics 365 Plan: $210/user/month Contact Microsoft Dynamics 365 sales for more information on pricing.

P. ¿Cuáles son las características principales de Dynamics 365?

Dynamics 365 ofrece las siguientes características:

  • Business Intelligence and Reporting
  • Financial Management
  • Human Capital Management
  • Manufacturing
  • Procurement and Sourcing
  • Project Management and Accounting

P. ¿Quiénes son los usuarios habituales de Dynamics 365?

Los clientes habituales de Dynamics 365 son:

Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Empresas pequeñas

P. ¿Qué idiomas admite Dynamics 365?

Dynamics 365 admite los siguientes idiomas:

Árabe, Chino (simplificado), Chino (tradicional), Checo, Danés, Neerlandés, Inglés, Finés, Francés, Alemán, Hebreo, Húngaro, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Tailandés, Turco

P. ¿Qué tipo de planes de precios ofrece Dynamics 365?

Dynamics 365 cuenta con los siguientes planes de precios:

Suscripción

P. ¿Dynamics 365 es compatible con dispositivos móviles?

Dynamics 365 admite los siguientes dispositivos:

Android, iPhone

P. ¿Con qué otras aplicaciones se integra Dynamics 365?

Dynamics 365 se integra con las siguientes aplicaciones:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

P. ¿Qué tipo de asistencia ofrece Dynamics 365?

Dynamics 365 ofrece las siguientes opciones de asistencia:

Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica