Booker Software

Booker Software

Spa and Salon Business Management Software

4.1/5 (901 opiniones)

Información general sobre Booker Software

¿Qué es Booker Software?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Información general sobre Booker Software

Precio

A partir de
129,00 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.


Funciones de Booker Software

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Booker Software:
Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Set up an ecommerce store in Booker

Opiniones de Booker Software

Opiniones de Booker Software

Calificación general
4.1
/
5 901 opiniones
Excelente
462

Muy bien
258

Normal
91

Pobre
33

Malo
57

Relación calidad-precio
4
Funciones
4
Facilidad de uso
4.2
Asistencia al cliente
4.2
80% Un ha recomendado esta aplicación
Ashely S.

Book It!


Traducir con Google
Faith B.

Great to have

I was able to find an online booking system for clients to book at their convenience


Traducir con Google
Tonya H.

Booker is a very useful tool in our Spa

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.


Traducir con Google
Brad M.

I used to love Booker, but fixes and updates come slowly and customer service is terrible!

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.


Traducir con Google
Lauren R.

Very happy with software


Traducir con Google
Ashely S.
Sector: Servicios para el consumidor
Tamaño de la empresa: 13-50 empleados
Traducir con Google

Book It!

Software usado A diario durante Más de dos años
Revisado el 11/10/2018
Fuente de la reseña: Capterra

Puntos a favor

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Puntos en contra

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Faith B.
Sector: Productos cosméticos
Tamaño de la empresa: Trabajador autónomo
Traducir con Google

Great to have

Software usado A diario durante 1-5 meses
Revisado el 20/1/2020
Fuente de la reseña: Capterra

I was able to find an online booking system for clients to book at their convenience

Puntos a favor

I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under

Puntos en contra

I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Tonya H.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
Traducir con Google

Booker is a very useful tool in our Spa

Software usado A diario durante Más de dos años
Revisado el 11/12/2019
Fuente de la reseña: Capterra

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.

Puntos a favor

You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

Puntos en contra

Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Brad M.
Sector: Edición
Tamaño de la empresa: 2-10 empleados
Traducir con Google

I used to love Booker, but fixes and updates come slowly and customer service is terrible!

Software usado A diario durante Más de dos años
Revisado el 30/10/2017
Fuente de la reseña: GetApp

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.

Puntos a favor

Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.

Puntos en contra

Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Lauren R.
Sector: Comercio minorista
Tamaño de la empresa: 2-10 empleados
Traducir con Google

Very happy with software

Software usado A diario durante Más de dos años
Revisado el 23/12/2019
Fuente de la reseña: Capterra

Puntos a favor

Customer service is fantastic, and tool is very intuitive overall.

Puntos en contra

I would like more functionality to be available or integrated, like POS systems, functionality on ipads and iphones, robust loyalty program, integration with Smartwaiver.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8.3/10
Basado en 901 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Booker Software

Precios de Booker Software

A partir de
129,00 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Relación calidad-precio
4/5
Basado en 901 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Booker Software

Funciones de Booker Software

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4/5
Basado en 901 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Más información sobre Booker Software

Más información sobre Booker Software

Funciones principales de Booker Software

  • 2-Way SMS Texting
  • 3rd party API integration
  • Appointment reminder emails
  • Attendance Management
  • Booker Marketing Network: Offer booking on partner websites
  • Built-in CRM
  • Credit card processing
  • Customer feedback surveys
  • Customized booking pages
  • Customized gift certificates
  • Direct website booking
  • Employee scheduling
  • Facebook booking
  • Integrated point-of-sale (POS) system
  • Inventory management
  • Mobile & tablet booking
  • Mobile payment processing
  • Social media promotions
  • Special offers, loyalty rewards programs & membership plans
  • Staff scheduling
  • Targeted email marketing campaigns
  • Various booking data reporting

Beneficios

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Análisis de GetApp

    Análisis de GetApp

    Booker is a cloud-based business management platform providing local service businesses with a fully redundant infrastructure that helps them run their businesses around the clock from a computer, tablet, or smartphone. Booker helps businesses grow their client base, book customer appointments, process payments, manage employees, track inventory, and build long-term customer relationships. Customers who use Booker can book appointments and class schedules, even after business hours, from the company’s website, social media accounts, or mobile app.

    Booker makes the daily demands of running a local business easier while eliminating the need for ongoing technology updates and troubleshooting. Every data point captured is backed up and secured online, so business owners never have to worry about defective or stolen hard drives. Some of Booker’s core features include the Booker Marketing Network, Facebook booking app, integrated credit card processing, comprehensive data management, and its suite of customer retention tools.

    Despite Booker's robust data collection methodology, its reports and analytics feature makes it easy for managers and business owners to manage their customer, sales, employee, and inventory data.

    ¿Qué es Booker Software?

    For organizations looking for a technology platform that can address the many different aspects of running a business – attracting customers, booking clients, processing payments, managing employees, and nurturing client relationships – Booker provides a full-featured ecommerce and business management system, all in one place. It enables businesses to sell their services online through their website, mobile app, at their business location, and through a network of partner sites.

    It simplifies payment processing, automatically keeps track of inventory, manages staff scheduling, and generates real-time reports, among other things. Because the Booker platform is all-in-one, every client interaction – from booking to payment method to upsell to retention – is tied back to a customer record, affording businesses a clear insight into when and why customers patronize them, allowing them to serve their customers better.

     Booker can be used across devices for anywhere, anytime access.

    Características principales de Booker Software

    Booker Marketing Network

    Paying customers are the lifeblood of any business. Booker helps businesses attract new clients and book customers through the Booker Marketing Network, which makes your business bookable on top-rated sites and apps like Yelp, MapQuest, and SpaJour. Once signed up, customers can book directly from your profile page through a “Book Now” button.

    Partner sites in the Booker Marketing Network have a combined estimated total of 160 million customer visits per month, which dramatically expands your presence. And unlike other online advertising platforms, the Booker Marketing Network doesn’t require upfront payment, as it’s strictly pay-for-performance. If you get no bookings, you pay nothing.

    The Booker Marketing Network is a pay-for-performance network that allows businesses to reach a wider customer base.

    Facebook Booking App

    With Booker, customers are free to book appointments from whenever and wherever it’s convenient for them. Booker’s Facebook booking app gives social media users the ability to make appointments or schedule classes and services through your Facebook business page’s “Book Now” button.

    A “Buy Now” button for gift certificates can also be installed.

     Booker's Facebook booking app adds a handy "Book Now" button to your Facebook business page.

    Integrated Credit Card Processing

    Booker’s integrated credit card processing and point-of-sale solution provides businesses with the requisite tools to successfully sell their services. It comes with a comprehensive sales management system that facilitates transaction processing, tracking, and reporting.

    It enables businesses to accept credit and debit card payments, create customized gift certificates that can be made available online, in-store, and on the company’s Facebook page, and turn mobile devices into instant payment processors, making the checkout process virtually pain-free for your customers.

    "Booker makes selling to customers easier through various payment channels - debit and credit card, PayPal, cash and check, and so on.

    Comprehensive Data Management

    Because data is captured and stored in one facility, Booker makes it easy for businesses to manage key data pertaining to clients, employees, inventory, and bookings. Schedules are seamlessly integrated across all booking channels, and the mobile app allows managers to manage staff schedule anywhere, anytime, and from any device.

    Booker’s reporting and analytics feature lets businesses discover trends and gain solid insight into the factors affecting customer behavior and business processes. Access to customer and business data is regulated through role-based access controls. For example, in a spa or salon, therapists or stylists are given varying levels of access to customer data, including reporting and management functions that largely depend on their managerial level and degree of responsibility.

    Booker's reporting dashboard gives business owners comprehensive real-time insight into how their business is faring.

    Customer Retention Tools

    Retaining existing customers is less costly than acquiring new ones. Booker allows businesses to build long-lasting relationships with customers through its suite of retention tools. Booker’s dedicated mobile appointment app, the Booker Customer App, works on iOS, Android and Kindle devices. It lets your customers book appointments from their mobile device anywhere, anytime.

    The loyalty points program gives companies the ability to devise customer reward campaigns for referrals, online bookings, and product purchases. Membership plans and prepaid bundles (e.g., five-pack yoga class, 10-pack massage, five eyebrow waxes), called series, can also be launched to secure repeat business. Survey tools help streamline the process of creating, distributing, and analyzing customer surveys.

    Booker's dedicated appointment app keeps your business at the forefront of your loyal customers' minds.

    Integraciones con Booker Software

    Booker has ready-made integrations with merchant processors like Clover, Mercury, subLyme, Integrity, and Web2Pay. [MailChimp] (http://www.getapp.com/marketing-software/a/mailchimp/) is Booker’s email partner. Booker also has partnerships with sites like Google, Yelp, AOL’s MapQuest, SpaFinder Wellness, BeautyBooked, BeautyNow by Groupon, Lifebooker, Locality.com, and SpaJour.

    Booker is also directly integrated with Frederick, the smart automated marketing platform that fills your empty appointment slots. Frederick offers a no-risk, 14-day free trial. To learn more about Frederick and get started today, [click here] (http://marketing.hirefrederick.com/free-trial/?utm_campaign=Directory&utm_source=GetApp&utm_medium=Profile/) .

    Precios de Booker Software

    Depending on what your business needs, Booker offers several subscription options. Basic costs $85 a month and includes unlimited logins, online appointment book and bookings, integrated point of sale, detailed customer records, package and series management, gift certificates and ecommerce, optional credit card processing, and offers add-ons like Frederick, Booker Customer App, and Booker Marketing Network.

    Standard, which costs a monthly $135, includes all Basic features plus unlimited document storage, loyalty points and rewards, and membership management. Booker also offers customization options for multi-location businesses through Plus. It includes all Standard features plus multi-location options, custom customer fields, IP lock, quick login, and Booker API access options. Plus pricing can be discussed with the Booker sales team.

    Booker Software - Resumen

    • All-in-one business management platform for local service and class-based businesses
    • Contains tools that automate the process of attracting and booking customers, simplify the sales experience, manage various data types, and create meaningful customer relationships
    • Has native mobile apps for iPhones, iPads, and Androids for on-the-go business management
    • Integrates with merchant processors, MailChimp, and various online booking services
    • Offers scalable subscription options to meet the demands of your business

    Preguntas frecuentes sobre Booker Software

    Preguntas frecuentes sobre Booker Software

    He aquí algunas preguntas frecuentes sobre Booker Software.

    P. ¿Qué tipo de planes de precios ofrece Booker Software?

    Booker Software ofrece los siguientes planes de precios:

    A partir de: 129,00 US$/mes

    Modelo de precios: Suscripción

    Prueba gratis: No disponible

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    P. ¿Cuáles son las características principales de Booker Software?

    Booker Software ofrece las siguientes características:

    • 2-Way SMS Texting
    • 3rd party API integration
    • Appointment reminder emails
    • Attendance Management
    • Booker Marketing Network: Offer booking on partner websites
    • Built-in CRM
    • Credit card processing
    • Customer feedback surveys
    • Customized booking pages
    • Customized gift certificates
    • Direct website booking
    • Employee scheduling
    • Facebook booking
    • Integrated point-of-sale (POS) system
    • Inventory management
    • Mobile & tablet booking
    • Mobile payment processing
    • Social media promotions
    • Special offers, loyalty rewards programs & membership plans
    • Staff scheduling
    • Targeted email marketing campaigns
    • Various booking data reporting

    P. ¿Quiénes son los usuarios habituales de Booker Software?

    Los clientes habituales de Booker Software son:

    Empresas Grandes, Empresas medianas, Empresas pequeñas

    P. ¿Qué idiomas admite Booker Software?

    Booker Software admite los siguientes idiomas:

    Inglés

    P. ¿Qué tipo de planes de precios ofrece Booker Software?

    Booker Software cuenta con los siguientes planes de precios:

    Suscripción

    P. ¿Booker Software es compatible con dispositivos móviles?

    Booker Software admite los siguientes dispositivos:

    Android, iPhone, iPad

    P. ¿Con qué otras aplicaciones se integra Booker Software?

    Booker Software se integra con las siguientes aplicaciones:

    BirdEye, FrontdeskAI, Google Analytics, Infusionsoft, Infusionsoft, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Twitter

    P. ¿Qué tipo de asistencia ofrece Booker Software?

    Booker Software ofrece las siguientes opciones de asistencia:

    Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo