Booker Software

Puntos a favor

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Puntos en contra

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Puntos a favor

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Puntos en contra

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Puntos a favor

Booker was a great service for the business. It allowed the team to do our whole job in one interface. Appointment scheduling, marketing, referral tracking, everything! It's incredibly simple to use for booking and rebooking, and allowed us to process online bookings in a simple way to provide the best Guest Experience possible.

Puntos en contra

Booker experienced a lot of downtime for maintenance while our company used it. We switched to a different service for a period. Booker, even with downtime, was a SIGNIFICANTLY GREATER experience, for both employee and customer.

Puntos a favor

All the features they supposedly offer.

Puntos en contra

No customer support, terrible training, and my staff does not feel like it’s easy to use. It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more. They seem to be prompt when they’re selling you something to add cost to your service but not when you need help. And their support has no solutions or work around options.

Puntos a favor

I tried this software for my float spa business. It did a good job for booking massage appointments.

Puntos en contra

It lacked certain features in regards to running a float spa like tracking water levels, etc.