Jobber
Sobre Jobber
Jobber es una solución de gestión de servicios externos basada en la nube diseñada para pequeñas y medianas empresas. Diseñado y construido para aprender a usarlo rápida y fácilmente, Jobber tiene todas las herramientas y características flexibles necesarias para realizar el trabajo.
Jobber está diseñado para negocios en sectores de servicios externos tales como plomería, jardinería y cuidado del césped, servicio de limpieza, reparación de computadoras, climatización, electricistas de control de plagas, personal de mantenimiento, limpieza de alfombras, entre otros.
Jobber admite una amplia variedad de flujos de trabajo programados y no programados, con capacidades de contrato único y recurrente. La cuadrícula de programación y la vista de mapa de Jobber aseguran que los equipos estén completamente asignados y enrutados de manera eficiente.
El sistema de facturación de Jobber está estrechamente integrado con la plataforma de programación, proporcionando la facturación de uno o más trabajos con un solo clic, con seguimiento y creación de informes que asegurarán que las empresas reciban el pago en todo momento. Muchos de los usuarios de Jobber eliminan el costo adicional de un sistema de contabilidad de terceros.
Los gestores de servicios externos pueden realizar un seguimiento de los detalles únicos de los clientes y los trabajos directamente en Jobber. Desde campos a formularios de trabajo personalizados hasta agregar notas y archivos adjuntos, los equipos estarán preparados para el trabajo. Los empleados pueden acceder a la información que necesitan cuando la necesitan en el campo y los gerentes tienen un registro claro de cada cliente y visita.
Robustas, pero fáciles de usar desde cualquier dispositivo, las funciones de programación, cotización y facturación ayudan a las empresas a mantenerse organizadas y centrarse en hacer un buen trabajo. Con adiciones y mejoras realizadas casi a diario, Jobber es un sistema de negocios basado en la nube desarrollado de forma activa y vigorosa para empresas de servicios externos.
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Opiniones
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- Sector: Desarrollo de programas
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Prueba gratis
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Muy buena solucion para ofrecer tus servicios digitales
Revisado el 13/10/2023
Es una buena plataforma para ofrecer servicios, pero creo que está más enfocada en trabajos a...
Es una buena plataforma para ofrecer servicios, pero creo que está más enfocada en trabajos a domicilio que remotos. De igual manera creo que es buena plataforma y al recomiendo si ofrecer servicios a domicilio
Puntos a favor
Es muy fácil de usar, tiene una prueba gratuita con duración limitada que ayuda a entender la aplicación y su finalidad. Ofrece flexibilidad para ofrecer servicios por horas o por proyectos
Desventajas
Las comisiones no me gustaron para nada, si bien entiendo que la plataforma debe sustentarse de alguna manera, prefiero ofrecer mis servicios como autónomo sin alguien que me controle
Respuesta de Jobber Software
Hey Yosue, we are thrilled that your Jobber trial experience was a good one and the app was easy to use. Jobber is a tool used for home service-based small businesses, although we do have users across many different fields. If you have any questions on how Jobber could work for you as a freelancer, please feel free to reach out to our Support team, by phone 888-721-1115 ext 1, email support@getjobber.com or start a live chat. Thank you for the 5-star review!
- Sector: Alimentación y bebidas
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent company and excellent product
Revisado el 8/3/2018
Makes things work so much better for us! There are small issues but we work through them. Nothing...
Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.
Puntos a favor
Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!
Desventajas
I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
An Integral Part of Our Business Operations
Revisado el 11/7/2024
A very positive experience which has helped us elevate our business.
A very positive experience which has helped us elevate our business.
Puntos a favor
Jobber has allowed us to stand out from the local competition, delivering a service beyond most customers expectations.
Desventajas
The scheduling planner doesn't suit our need so we have to use another system for future planning of jobs.
Razones para elegir Jobber
Jobber offered so much more functionality and usability to help us move from a paper based to a fully digital system of operation.Razones para cambiar a Jobber
The Jobber system aligned very closely to our existing paper based system making the transition very easyRespuesta de Jobber Software
Hi Chris, Thank you so much for this wonderful review. It is great to hear Jobber has helped you differentiate your company from the competition! We would love to hear more about where the Scheduling feature is missing the mark for your company. When convenient, please submit the feedback to our Support team at 1-888-721-1115 option 1 or support@getjobber.com
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Run away, don't walk. If you get in, you will be TRAPPED there.
Revisado el 7/11/2023
Horrible. They hooked me with special pricing and then it's done nothing but go up ever since....
Horrible. They hooked me with special pricing and then it's done nothing but go up ever since. Jobber payments is a trap. They have horrible, impossible to understand policies regarding your first payment and then again with disputes and especially with customer service. They take NO RESPONSIBILTY whatsoever for anything that their actions or policies cause. Customer service is hit or miss. I love when I get one with an attitude., and that happens a lot. They appear professional, but make little comments and digs. They will absolutely never break character when they are defending one of their crap policies that make no sense though. Tha much is consistent. Again, the policies are ridiculous. I messaged to have management call me yesterday and when I got home, I found a message asking me "why" and telling me they "can't send to management" until I tell them why I want to talk to them. Then, they tell me it's going to be a couple days before someone calls, THE NEXT DAY!! Way to handle an unhappy customer, I guess.
Puntos a favor
Reminders and automatic follow ups. Being able to alert the customer that I'm on the way and to bring up directions to their house.
Desventajas
Just an all around bad experience. I feel trapped now cause I have so much in their system and don't have time or energy to move it all over.
They have finally pushing me over the line though and I'm working on getting it all moved over... slowly.
Can't rely on scheduling notifications. The "Policies" regarding payments all the way around, disputes and how they handle 3rd party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault and they will do NOTHING to fix or or help, in any wa.
Respuesta de Jobber Software
Hey Joshua! We're so sorry to hear that you haven't had the best experience with us. We understand that getting paid as quickly as possible is super important for businesses and we'd love to look into your situation more to see how we can help. Someone from our Support team will be reaching out shortly!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Jobber - MY Business OSS
Revisado el 4/12/2020
My overall experience with Jobber has been quite positive as it helps me immensely run my business....
My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.
Puntos a favor
Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
Desventajas
Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.
Alternativas consideradas
QuickBooks Online AdvancedRazones para elegir Jobber
QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.Razones para cambiar a Jobber
Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.Respuesta de Jobber Software
Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!
Preguntas frecuentes sobre Jobber
He aquí algunas preguntas frecuentes sobre Jobber.P. ¿Qué tipo de planes de precios ofrece Jobber?
Jobber ofrece los siguientes planes de precios:
- A partir de: 29,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Jobber?
Los clientes habituales de Jobber son:
Trabajador autónomo, 2-10, 11-50
P. ¿Qué idiomas admite Jobber?
Jobber admite los siguientes idiomas:
inglés
P. ¿Jobber es compatible con dispositivos móviles?
Jobber admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Jobber?
Jobber se integra con las siguientes aplicaciones:
Braintree, Google Calendar, Mailchimp, PayPal, QuickBooks Online, Square Point of Sale, Stripe, Zapier, authorize.net
P. ¿Qué tipo de asistencia ofrece Jobber?
Jobber ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
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