Neon CRM
Neon CRM
Sobre Neon CRM
Recauda más, ahorra tiempo y saca el trabajo adelante con una plataforma CRM que ayuda a las organizaciones sin ánimo de lucro y trabaja por sus necesidades. La mayoría de sus empleados provienen del sector de las organizaciones sin ánimo de lucro, por lo que conocen los desafíos y han creado una base de datos para solucionar los problemas.
Con todos los datos y herramientas en un solo lugar, la organización puede ahorrar tiempo y concentrarse en el trabajo que realmente importa. Crea formularios online, involucra a los donantes, planifica eventos, gestiona miembros, supervisa a los voluntarios y consigue información de los paneles de métricas clave incorporados; todo con solo unos clics.
Miles de organizaciones usan NeonCRM para gestionar sus recaudaciones de fondos, socios, eventos y sitios web. Precios a partir de 100 $ por mes.
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Opiniones
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- Sector: Administración educativa
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User Friendly
Revisado el 1/9/2023
Puntos a favor
I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.
Desventajas
It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.
Respuesta de Neon One
Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Beginner Picking Up from Prior Admins
Revisado el 15/12/2023
Overwhelmed. I am the only employee in a nonprofit that has over 200 members so much of my time is...
Overwhelmed. I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty doing so and thus get distracted when I am going through training processes so I feel I am not retaining the info I'm reading/watching.
Puntos a favor
I can see the potential of it being very effective in our organization but again, having a hard time locating implementation documents a prior administration set up or where things were left off.
Desventajas
The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am constantly trying to remember where I to restart when I am able to revisit the trainings. There also seems to be lots of the same training info in different places so I get confused as to what or where to go next. Also having a hard time trying to figure out how to use all relevant features without using Neon Pay for any of them. (Due to our org having to use our fiscal agent's financial processing system, Stripe.)
Respuesta de Neon One
Hey Maya, appreciate your thoughtful review! We know how difficult it must be to be a one person team. Balancing your time with the plethora of tasks and duties and still trying to move your mission forward is one of the hardest things to do, and Neon CRM's goal is to make that easier. I'm glad you've been able to find some value out of Neon One Academy. If you haven't already, I'd suggest enrolling in the orientation course (https://academy.neonone.com/page/neon-crm-orientation). Another resource that could be fruitful for you is our open office hours. you can pop int a zoom room with our consulting team to get your questions answered in real time (https://academy.neonone.com/page/neon-crm-live-trainings). Alternatively, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'm confident that once you get a grasp of the platform, it will make a world of difference for your prioritization and efficiency.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Has value; clunky in some uses; Customer Support is slow
Revisado el 6/12/2023
I inherited this platform. While I've spent time to try and learn how to make it work best for my...
I inherited this platform. While I've spent time to try and learn how to make it work best for my organization, there are still bugs that make the user experience less than optimal. If it weren't such a hassle to try and implement a new CRM solution, I'd consider switching.
Puntos a favor
The ability to track and monitor donations, fundraising activities, and donor records is valuable and easy to navigate.
Desventajas
Some features are clunky. Web design leads quite a bit to be desired. Toggling through screens seems unnecessary at times. Compatability with other similar tools for integration are often not easy to set up, and seem overly costly.
Customer support takes way too long to resolve, while multiple automated emails seem to want to close a ticket rather than humans seeking to help client users. No real way to contact user support rather than email tickets via the automated online assistant.
Respuesta de Neon One
Hey Joey, thanks for your review! It sounds like your org has been using tons of the functionalities in Neon CRM like tracking and monitoring donations, fundraising campaigns, and maintaining donor records. Pretty much all of our integrations have no recurring costs associated. All of our packages do include unlimited email/ticket support, as well as access to our support center, neon one academy, live group trainings, and open office hours. It seems like signing up for open hours or our live group trainings might help alleviate some of the wait times you're experiencing, while also gaining access to one of our team members. If you do wish to purchase additional support options, you can add-on phone/live chat support for a small monthly up-charge and we offer extended training hours for purchase, if that is something you think would be helpful.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
NeonCRM Review
Revisado el 8/12/2023
So far I love it, but we've yet to go live, so this may be a bit premature.
So far I love it, but we've yet to go live, so this may be a bit premature.
Puntos a favor
Flexibility and it covers all the bases we were looking for and then some.
Desventajas
I think that the household function is a bit clunky. It's not that intuitive, but I figured it out. Also, it seems there are various topics I can't find by searching in the Academy.
Respuesta de Neon One
Hey Galen, thank you for your review! Glad to hear that Neon CRM has all of the functionality that you and your team are looking for + some! We strive to offer a pricing structure that works for nonprofits, not against them, so it's always awesome to see that recognized. Thanks again :)
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Longtime Neon User
Revisado el 6/12/2023
Over I'm really happy with Neon. It's a great product, you get access to so much support and a...
Over I'm really happy with Neon. It's a great product, you get access to so much support and a robust knowledge base filled with guides and training that will help a lot. It's intuitive and really friendly. I've also seen Neon transition to building a community where you get additional support from other Neon users as well as Neon employees. When I first started there was no where to really provide feedback and now there is a portal for that and it's so nice to see actual user ideas get implemented. Neon has really made strides to make clients feel heard and valued and it shows.
Puntos a favor
I like how user friendly it is, not only was it an easy system to learn myself it's easy for staff that may not have experience with a CRM to use and feel confident using. In my past experience with different organizations and different databases there is a lot of fear and reluctance around using the database and with Neon we have 100% of our staff in the database
Desventajas
There are somethings Neon still has to work on that are standard in other databases. I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible is a little frustrating. People change their names all the time, and you don't want to lose that data. I created a custom field for it but that's not search bar accessible. It doesn't hinder my ability to use the database but it is a little frustrating not to have.
Respuesta de Neon One
Hey Caitlin, thank you for your review! Awesome to hear that your whole team feels confident using Neon CRM and are able to dive into the various features and modules. I think your idea around incorporating an alias field is stellar, and would encourage you to submit it to our Suggestions Portal: https://feedback.neonone.com/forums/945646-neon-crm
Preguntas frecuentes sobre Neon CRM
He aquí algunas preguntas frecuentes sobre Neon CRM.P. ¿Qué tipo de planes de precios ofrece Neon CRM?
Neon CRM ofrece los siguientes planes de precios:
- A partir de: 99,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de Neon CRM?
Los clientes habituales de Neon CRM son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Neon CRM?
Neon CRM admite los siguientes idiomas:
inglés
P. ¿Neon CRM es compatible con dispositivos móviles?
Neon CRM admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Neon CRM?
Neon CRM se integra con las siguientes aplicaciones:
ClickBid, Constant Contact, Continue to Give, Denali Fund, DonorDrive, Eventbrite, Fundraise Up, Higher Logic Thrive, Mailchimp, Overflow, PayPal, QuickBooks Online Advanced, Resource Management, Stripe, TaxJar, The Giving Block, Ujoin, VolunteerLocal, Zapier, authorize.net, iWave
P. ¿Qué tipo de asistencia ofrece Neon CRM?
Neon CRM ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos
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