Neon CRM

4,4 (544)
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Software CRM para organizaciones sin ánimo de lucro con herramientas para recaudación de fondos y gestión de la membresía.

Sobre Neon CRM

Recauda más, ahorra tiempo y saca el trabajo adelante con una plataforma CRM que ayuda a las organizaciones sin ánimo de lucro y trabaja por sus necesidades. La mayoría de sus empleados provienen del sector de las organizaciones sin ánimo de lucro, por lo que conocen los desafíos y han creado una base de datos para solucionar los problemas.

Con todos los datos y herramientas en un solo lugar, la organización puede ahorrar tiempo y concentrarse en el trabajo que realmente importa. Crea formularios online, involucra a los donantes, planifica eventos, gestiona miembros, supervisa a los voluntarios y consigue información de los paneles de métricas clave incorporados; todo con solo unos clics.

Miles de organizaciones usan NeonCRM para gestionar sus recaudaciones de fondos, socios, eventos y sitios web. Precios a partir de 100 $ por mes.


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¿Tienes dudas sobre Neon CRM? Compara con una alternativa popular

Neon CRM

4,4 (544)
VS.
El más valorado

Precio inicial

99,00 US$
mes
25,00 US$
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funcionalidades

111
199

Integraciones

26
22

Facilidad de uso

4,1 (544)
4,1 (761)

Relación calidad-precio

4,3 (544)
4,1 (761)

Atención al cliente

4,3 (544)
4,2 (761)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,4 /5
(544)
Relación calidad-precio
4,3/5
Funcionalidades
4,2/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,3/5

¿Ya tienes Neon CRM?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 544
Ilana
Ilana
Calificación general
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Effective all-in-one solution for our small nonprofit

Revisado el 1/3/2016

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started...

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started using Neon about three years ago and it has proved a very capable, affordable solution. We use it to manage our membership files, mailing lists, credit card donations, event registration and our Birdathon (social fundraising like a walkathon). It was a HUGE improvement over our clunky old Access membership database. It also allows us to do all these things with one program, rather than separate programs for fundraising, event registration etc.

I also like that it is a cloud-based program, so if I am away from the office but need to look up a donor's email address or print out the attendance list for an event, I can do it from anywhere.

Of course there are downsides and occasional things that are a little clunky. Because it does so many things, there are instances where it won't manage a function as well as a program that is dedicated to that sole function. For instance, we would probably have more features in a social fundraising program that was ONLY social fundraising. BUT we don't have the budget or staff to manage multiple software programs and vendors plus multiple programs wouldn't be integrated like Neon is.

Our level of customer support from Neon allows us to submit help requests via email and get an email response. This took a little getting used to (there were times at the start where I just wanted to call up and get an immediate answer on the phone!). But the responses are usually very quick -- within an hour or two -- and on target. Once I got used to it, the email support system has worked fine for us.

I would definitely recommend Neon for other small or midsize nonprofits.

Daniel
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Pretty good product, does most of what I need

Revisado el 26/3/2021

I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I...

I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.

Puntos a favor

I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.

Desventajas

I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.

Alternativas consideradas

DonorPerfect y Little Green Light

Razones para elegir Neon CRM

My previous product did not have the capabilities I needed for an expanding mission.

Razones para cambiar a Neon CRM

Greater functionality was built in to NEON CRM and I didn't want to parcel out the functionality among several different products.

Respuesta de Neon One

Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/

Megan
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Disappointing and Financially Irresponsible.

Revisado el 30/9/2020

I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we...

I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports. The system tracks memberships and donations and soft credits. If you wanted to take a quick snapshot of all monies that have come into your agency between those fields it doesn't have a place that it's all collected, it's broken out in separate categories. In general the system is pretty and appears to have nice capabilities. If Neon was honest from the beginning we could have gone with a cheaper option and found something that works for our agency. Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't. Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.

Puntos a favor

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive.

Desventajas

This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions or need help we will reach out to support and are simply just sent links to the support pages. Which by the time we've reached out we have already read those. Additionally we were excited about the chat function. The chat function only works when they have staff 'on', which is not often. I look daily and I've managed to chat with someone twice only in 6 months time. Support staff have poor attitudes and don't meet the need for help. When we were looking to purchase new software we specifically had needs for volunteers and donors. We were told the system would meet our needs - it does not. Now we are stuck going back to using excel spreadsheets and doing double work and unable to rely on a database that we pay for the top of the line features.

Amanda
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Learning curve - but worth it!

Revisado el 28/4/2022

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively...

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively to diversify our revenue, and grow our social impact. Neon CRM was the exact "next step" we needed.

Puntos a favor

I love the diverse capabilities of the NeonCRM software. We have been able to apply it in multiple areas to grow our small non-profit.

Desventajas

The least favorite part of NeonCRM has been the learning curve and ease of use for a few of our employees. Most of our team is 20-40 years old, and are used to different work flows on other applications. Biggest areas of work flow issues are in the email feature and website form set up.

Alternativas consideradas

Kindful y DonorPerfect

Razones para cambiar a Neon CRM

I was happy with the level of customer support and counsel we received in our research process. I felt like no question was unanswered from the Neon One team. [SENSITIVE CONTENT] did an incredible job sharing what the product did and how it could be used for a non-profit our size.

Respuesta de Neon One

Thank you for the feedback, Amanda! We're glad to hear that Neon CRM's wide feature set have been working well for your org.

We're really proud to be able to offer a lot of features in one software platform, but a big focus for our upcoming development projects is making Neon CRM easier to learn and use, especially for non-admin users who need clear learning paths and workflows.

Paul
Calificación general
  • Sector: Artes escénicas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very nice tool, slick and easy to use

Revisado el 27/4/2022

Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee...

Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee who kept all notes in his brain, on cocktail napkins, and in Arts People ticketing. I've seen other CRM interfaces, and Neon looks the best, works the best, and does its best to keep things simple.

Puntos a favor

We integrate Neon CRM with Arts People. Arts People is great for large-event ticketing, and CRM is great for donor management. Neon CRM is easy to use, easy to teach, and, best of all, we are able to maintain institutional memory.

Desventajas

There's nothing I don't like about CRM, although I'd like to see cumulative reports on household donations.

Mostrando 5 opiniones de 544 Todas las opiniones

Preguntas frecuentes sobre Neon CRM

He aquí algunas preguntas frecuentes sobre Neon CRM.

Neon CRM ofrece los siguientes planes de precios:

  • A partir de: 99,00 US$/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de Neon CRM son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Neon CRM admite los siguientes idiomas:

inglés

Neon CRM admite los siguientes dispositivos:

Neon CRM se integra con las siguientes aplicaciones:

BluePay, ClickBid, Constant Contact, Continue to Give, Cuseum, Denali Fund, DonorDrive, Eventbrite, Fundraise Up, Gesture, Higher Logic Thrive, Mailchimp, Overflow, PayPal, QuickBooks, QuickBooks Online Advanced, Resource Management, Stripe, TaxJar, The Giving Block, Ujoin, VolunteerLocal, Windfall Data, Zapier, authorize.net, iWave

Neon CRM ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos

Categorías relacionadas

Ver todas las categorías de software encontradas para Neon CRM.