--- description: Busca información actualizada sobre Twilio. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Twilio con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software para envío de SMS](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.es/software/90610/twilio-communications-platform Página: 1 de 22\ Siguiente: [Página siguiente](https://www.getapp.es/software/90610/twilio-communications-platform?page=2) > Twilio ofrece una potente API para servicios telefónicos que posibilita que las empresas hagan y reciban llamadas telefónicas y envíen y reciban mensajes de texto. Twilio permite a los programadores integrar fácilmente diversos métodos de comunicación y usar las habilidades de desarrollo web, el código, los servidores, las bases de datos y la herencia existentes para resolver estos problemas de comunicación de forma rápida y fiable. > > Veredicto: 507 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 507 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Twilio - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: 0,01 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: alemán, español, francés, inglés, japonés, portugués de Brasil - **Países disponibles**: Alemania, Argentina, Australia, Austria, Brasil, Canadá, Chile, Colombia, Estados Unidos, Francia, Irlanda, Israel, Japón, México, Nueva Zelanda, RAE de Hong Kong (China), Reino Unido, Singapur, Suiza, Taiwán ## Funcionalidades - API - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Archivo y conservación - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - CRM - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica mixto - Chat en tiempo real - Chat en vivo - Chat y mensajería - Chatbot - Compras y recepción - Comunicaciones unificadas - Comunicación multicanal ## Integraciones (en total: 7) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para envío de SMS](https://www.getapp.es/directory/1291/sms-marketing/software) ## Categorías relacionadas - [Software para envío de SMS](https://www.getapp.es/directory/1291/sms-marketing/software) - [Software de gestión de experiencia del cliente](https://www.getapp.es/directory/601/customer-experience/software) - [Software VoIP](https://www.getapp.es/directory/107/voip/software) - [Software para call center](https://www.getapp.es/directory/275/call-center/software) - [Sistemas IVR](https://www.getapp.es/directory/289/ivr/software) ## Alternativas 1. [SlickText](https://www.getapp.es/software/111837/slicktext-com) — 4.8/5 (269 reviews) 2. [EZ Texting](https://www.getapp.es/software/20491/ez-texting) — 4.5/5 (273 reviews) 3. [Omnisend](https://www.getapp.es/software/112199/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.getapp.es/software/105931/klaviyo) — 4.6/5 (535 reviews) 5. [Mailchimp](https://www.getapp.es/software/8268/mailchimp) — 4.5/5 (17672 reviews) ## Opiniones ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *30 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Desventajas**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Can do everything, for all businesses but with a steep learning curve..." — 4.0/5 > **Andrew** | *18 de agosto de 2023* | Ropa y moda | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra. > > **Desventajas**: Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number. > > Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great\! I also have it embedded in my website for a chat option that more people actually use. ----- ### "Secure and cumbersome" — 3.0/5 > **Usuario verificado** | *29 de julio de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: It makes the work possible, even if it is cubersome. It allows for secure access and connection to the team. > > **Desventajas**: My use was on a customized platform, and it feels very hard to navigate. I continually have to reference the help guides. And the security aspects, although necessary, require frequent and repeated logins. > > It made work that had to be secure possible, even though it feels cumbersome. For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult. ----- ### "Flexible messaging muscle that keeps us connected with customers." — 5.0/5 > **Rahman** | *28 de abril de 2025* | Suministros y equipo para empresas | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. > > **Desventajas**: It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. > > It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. ----- ### "Versatile messaging backbone for campaigns." — 5.0/5 > **Imogen R.** | *22 de mayo de 2025* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The progammable messaging APIs from Twilio enabled us to control the flow of SMS campaigns, particularly with event reminders and time sensitive promos. It’s like having a telecom platform that was as malleable as code. > > **Desventajas**: There's a learning curve, particularly if you're not accustomed to APIs or cloud-based communication logic in general. Optimized best with some dev involvement. > > We use Twilio for automating the confirmation texts for our clients’ workshop sign-ups, feedback loops, etc. It’s allowed us to personalize our outreach efforts without scaling headcount a real game-changer for a boutique agency like ours. ----- Página: 1 de 22\ Siguiente: [Página siguiente](https://www.getapp.es/software/90610/twilio-communications-platform?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/90610/twilio-communications-platform) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados