Vanilla Forums

Puntos a favor

Our agency helps other companies manage and build online communities so we've encountered a lot of community platforms. Vanilla is by far our favourite though, for a few reasons. First, it's incredibly customisable. The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source. You can watch its development openly, suggest ideas for features, etc. Third, it has a killer API which allows you to make cool app integrations, software extensions, etc. Finally, the company's support is incredibles. The support team and customer success managers are amazing at answering questions and will help you implement all kinds of awesome ideas. Vanilla rocks!

Puntos en contra

Most of my issues are with super technical details nested "Smarty" tags in Pockets would be nice to have, I wish "reactions" and other gamification features were available in the open source product, etc. Overall though those are nitpicky things the base platform itself is awesome even without them.

Puntos a favor

Moving to Vanilla was a great decision for us as we were provided with many more features, customization areas, and settings than we had with our previous forum software. We have been able to implement our own themes, enable plugins, add moderation rules and permissions and also apply stronger security than we had previously.

The migration process with Vanilla was very smooth and we have had contacts within Vanilla to ask questions throughout the process. Once we had migrated, it was relatively simple to get everything set up as most of the data which was set up on our staging site, was transferred over to the live site.

The users love our new forum, preferring the different options available to them such as private messaging, reporting posts and being able to edit their posts in more detail than before. They also find the usability of the new forum easier and clearer to use which is perfect for us as we get many new users on our forum.

Puntos en contra

Due to the high number of extra settings, plugins, and options available, it's a lot to take in and learn, especially if you're coming from another software where there was a limited amount of settings to use. We're grateful to have our wonderful Customer Success Manager on hand to guide us through these, send over the best guides to read and explain how it all works.

Puntos a favor

For our startup in online solution space, I was looking at a stable and easy to manage community solution and I found vanilla as the perfect solution to meet our requirements.

It is pretty simple for Administration. We took a few hours to create and organize our online community. Building it up is easy.

I found the solution, extremely flexible - a handful of options,and business rules.

The design is cool and UX is perfect.

The large pool of add-ons and themes are definitely advantages for customers.

Coming to forum specific features, there are plenty of cool features like social login, polls, media management, ranking system, gamification, and the newly added business app integration.

I recommend Vanilla forums to anybody who wish to launch an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations.

Puntos en contra

So far, our experience with Vanilla is perfect and hence no dislike. If get more deep in to functionalities, probably analytics portion is something which require further improvement.

Puntos a favor

It's easy. There are a few small areas that could use more robust documentation, but overall I feel like I could have launched this platform in my sleep. Which is a huge win for our org. We're fairly small, growing really fast, and we've all got to put on additional hats to keep getting stronger. Vanilla forums provided a tool that could be spun up quickly without sacrificing how powerful it is. Having complete control over the look and feel was also a big win. A little HTML and CSS know how really created a unique forum for our users.

The built in analytics are a great starting point. The granularity as it pertains to permissions is very impressive. And the Salesforce integration is so EASY.

This was a great solution for a small company, limited budget and hardly any know-how. Our forum looks and feels really professional, and it looks like it's going to scale with us as well.

Puntos en contra

Just that the permissions are so granular they can get a little cumbersome. It just required really taking our time and testing. Not such a bad thing when it comes to permissions.

Like I said, the current analytics built in are a great jumping off point. But we're leveraging google analytics as well to fill in the gaps. One "for instance" is what our customers are searching for. But this was easily solved leveraging the pockets and throwing in a GA tracker.

Puntos a favor

Vanilla is easy to use and navigate, and the tools/options/add-ons are explained thoroughly in the dashboard. This was very helpful to me, especially in the beginning when I was fairly new to forum software. When we were just getting started, having several design options/layouts to choose from helped us get the look we wanted.
The webinars I've watched were very helpful, and I've downloaded and read just about every eBook Vanilla has published (from their resources) to get advice and roadmaps for different aspects of managing a forum.
Technical support has been outstanding throughout. Whenever we have an issue large or small, I can always count on a quick response and a solution or at least an explanation.

Puntos en contra

The only cons are that there are just a couple of specific features that we would like to have but they're not available for us:
When starting a New Poll, options are limited. For example, a "select all that apply" option would be beneficial to the types of polls we take.
In the theme we are using, we're unable to sort discussions based on number of views.