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title: HappyFox Help Desk: precios, funciones y opiniones | GetApp España 2026
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Breadcrumb: [Inicio](/) > [Software de base de conocimientos](/directory/2823/knowledge-base/software) > [HappyFox Help Desk](/software/90516/happyfox)

# HappyFox Help Desk

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> HappyFox es un software de help desk y asistencia al cliente todo en uno basado en la nube. El sistema de tickets de HappyFox permite resolver rápidamente los problemas de los clientes mediante un eficiente flujo de trabajo de asistencia al cliente. La plataforma también ofrece una base de conocimiento integrada, un foro comunitario y un portal de asistencia al usuario final.
> 
> Veredicto: 92 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Valoración | Detalles |
| **En general** | **4.6/5** | 92 Opiniones |
| Facilidad de uso | 4.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.6/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funcionalidades | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: HappyFox
- **Ubicación**: Irvine, EE. UU.
- **Constitución**: 2012

## Contexto comercial

- **Precio inicial**: 24,00 US$
- **Modelo de precios**:  (Prueba gratuita)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, francés, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe
- **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, India, Reino Unido

## Funcionalidades

- @menciones
- Acceso móvil
- Acceso remoto y supervisión
- Alertas de correo electrónico
- Alertas de móvil
- Alertas y notificaciones
- Alerts/Escalation
- Almacenamiento de documentos
- Almacenamiento seguro de datos
- Análisis de atención al cliente
- Aplicación móvil
- Apoyo en la toma de decisiones
- Asistencia remota
- Asset Lifecycle Management
- Auditoría de problemas
- Automatización de marketing
- Autoresponders
- Autorizaciones basadas en roles
- Base de datos de clientes
- Base de datos de contactos

## Integraciones (en total: 41)

- Adobe Commerce
- Asana
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- Insightly
- Intune HRMS

… y 26 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de base de conocimientos](https://www.getapp.es/directory/2823/knowledge-base/software)

## Categorías relacionadas

- [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software)
- [Software de gestión del conocimiento](https://www.getapp.es/directory/257/knowledge-management/software)
- [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software)
- [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software)
- [Software para gestión de reseñas](https://www.getapp.es/directory/575/feedback-and-reviews-management/software)

## Alternativas

1. [Freshservice](https://www.getapp.es/software/91351/freshservice) — 4.5/5 (720 reviews)
2. [Guru](https://www.getapp.es/software/123167/guru) — 4.8/5 (639 reviews)
3. [Connecteam](https://www.getapp.es/software/105401/connecteam) — 4.6/5 (5213 reviews)
4. [Confluence](https://www.getapp.es/software/90949/confluence) — 4.5/5 (3682 reviews)
5. [Document360](https://www.getapp.es/software/120723/document360) — 4.7/5 (292 reviews)

## Opiniones

### "One Stop solution for IT Support" — 5.0/5

> **Apur** | *29 de diciembre de 2014* | Fabricación de productos eléctricos/electrónicos
> 
> **Puntos a favor**: Generating reports cannot be more simple.
appreciable TAT by the Happyfox support team.
> 
> **Desventajas**: Nothing in specific.....................
> 
> I am using the Popular Plan. 
The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. 
Generating reports cannot be more simple.
appreciable TAT by the Happyfox support team.

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### "Ok ticketing; horrible KB user interface." — 4.0/5

> **Branko** | *28 de septiembre de 2024* | Software informático | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: The Support ticketing system is quite good, and the systems function as advertised.
> 
> **Desventajas**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\!
> 
> All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface.

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### "More Like SadFox" — 2.0/5

> **Daniel** | *9 de diciembre de 2016* | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: Support for team emails.
> 
> **Desventajas**: Emails didn't seem to always send and receive correctly.
> 
> We never quite understood how to use HappyFox to our advantage.  Emails would reach customers as gibberish, and it was confusing overall.

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### "Helpful software" — 5.0/5

> **Amenda** | *3 de octubre de 2016* | Ropa y moda | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: This is very easy and simple to use
 set up automated responses is quite easy
> 
> **Desventajas**: Honestly none I can think of.
> 
> HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great.

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### "Easy to use help desk software" — 5.0/5

> **Usuario verificado** | *8 de diciembre de 2017* | Servicios financieros | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time.
> 
> **Desventajas**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better.

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