Hightail

Me ha gustado mucho la interface. Es bien intuitiva y facil de usar. En la industria de diseño, animacion y programacion, compartir archivos de gran tamaño es una tarea cotidiana. Este software es perfecto para ello.

Las pocas veces que he necesitado soporte tecnico, no ha estado a la altura. Pero son pocas veces ya que el software en si es muy intuitivo y sencillo de usar

Hightail is perfect if you need to share large files in a visually appealing format to valued clients. I often use Hightail during the sales and project management stages of a relationship and it is very easy for the client to collaborate and share the files internally and externally.

There are some minor glitches every few months that cause loading issues. The default format for knowledge management is not easily usable by teams.

The ability to easily and quickly send files.

-Customer service and tech help is AWFUL!

-Website is black with dark lettering and almost impossible to see.

-Ability to stream in addition to download is intermittent. Usually it is download only for the files sent.

-Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed for 2 months now,

-Ability to see who has downloaded specifically has disappeared unless one has a hightail account of their own that they are logged in to. Originally if you had the pro service an email would be received by the sender for every person downloading with their email listed so the sender knew who downloaded.

-Max allowable 200 a day is often rolled over to the next day not reset at midnight of the next day.

I finally had a phone conversation with a human after almost 8 weeks with the same issue I've bene reporting and that human promised to get back with me by the end of his shift at 4 pm PT and it is now 25 hours later and he still has not gotten back to me.

I love Hightail. It is easy to use and allows me to send large files which are very important. One of the best features, is although it is coming from Hightail, people always know it's from me and I like the flexibility of how long my files are saved. It also is incredibly easy for my staff to use, which is always a plus.

When the platform first changed, I had a hard time figuring out how to send a file. I constantly got screens that were unfamiliar and couldn't find easily how to create a new email but it's simple and clean now. No strange screens.