--- description: Busca información actualizada sobre Help Scout. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Help Scout con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Help Scout: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de atención al cliente](/directory/231/customer-service/software) > [Help Scout](/software/90462/help-scout) # Help Scout Canonical: https://www.getapp.es/software/90462/help-scout Página: 1 de 10\ Siguiente: [Página siguiente](https://www.getapp.es/software/90462/help-scout?page=2) > Help Scout es un software de help desk y atención al cliente para empresas de todos los tamaños. Los usuarios pueden trabajar fácilmente entre departamentos o administrar varios productos/marcas desde una sola cuenta. Sus funciones incluyen flujos de trabajo, un sistema basado en automatización y herramientas de colaboración. > > Veredicto: 226 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.6/5** | 226 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Help Scout - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: 55,00 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funcionalidades - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Almacenamiento de documentos - Aplicación móvil - Archivo y conservación - Automatización proceso/flujo de trabajo - Autoresponders - Bandejas de entrada compartidas - Base de datos de clientes - Base de datos de contactos - Bloqueo de spam - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - Campos personalizables - Catalog Management - Chat en tiempo real - Chat en tiempo real dirigido a consumidores ## Integraciones (en total: 80) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify … y 65 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Chat ## Categoría - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) ## Categorías relacionadas - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) - [Software de gestión del conocimiento](https://www.getapp.es/directory/257/knowledge-management/software) - [Software de gestión de correo electrónico](https://www.getapp.es/directory/306/email-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) ## Alternativas 1. 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[LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1723 reviews) ## Opiniones ### "Completely changed our business - for the better" — 5.0/5 > **Greg** | *17 de noviembre de 2016* | Veterinaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history > > **Desventajas**: - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product > > Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket \# and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time. ----- ### "Stellar Support Tool for SaaS companies" — 5.0/5 > **Shaun** | *13 de julio de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Help Scout is purpose-built for Support teams which is fantastic. The features, UI, and reporting align closely with how we run our support team which makes things a lot easier. We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. > > **Desventajas**: To deliver a really good and consistent experience, the support channels of email, chat, and phone are very discrete and can't be blended as easily together as say a tool like Intercom (where we were coming from). While a short-term pain for us, I think delivering better in each of the channels ultimately made us a more mature team in the end. > > We support a B2B SaaS platform in the Marketing Automation space and provide email support. Help Scout executes very well against the challenges that we have. ----- ### "user friendly" — 3.0/5 > **shauna** | *22 de noviembre de 2024* | Dispositivos médicos | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like that it helps me save time and convenient. > > **Desventajas**: I have trouble when I try to use the mobile app. > > somewhat happy could use some more changes ----- ### "Help Scout helps out" — 4.0/5 > **Sara** | *25 de noviembre de 2020* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: When I used to work at ActBlue as a support associate, I really liked Help Scout's ticketing system. It was straightforward and less confusing than Intercom. Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me. > > **Desventajas**: This is just a theory but I feel like Help Scout works better with certain email addresses than others. For people who have older emails such as hotmail, aol, or yahoo - their messages don't come across so clearly, which makes helping our customers and clients a real challenge. > > Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start. ----- ### "Expensive, but good. There are alternatives if you're willing to sacrifice plug and play." — 5.0/5 > **Sam** | *5 de mayo de 2022* | Logística y cadena de suministro | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: HelpScout was the first shared emailing system we implemented that worked flawlessly with our setup. It rivals all other methods that focus on a ticket number approach but makes the communication process simple for users to grasp and professional yet informal. The best part of Help Scout for us was the shared inbox aspect and the ability to collaborate with others easily. > > **Desventajas**: Help Scout is expensive. In my opinion, it is overpriced. They started at a great introductory rate and grandfathered those rates for early-stage users. I heard from many users when they increased their rates, all of whom got a personalized message from the \[SENSITIVE CONTENT\], promising our rates would stay the same. Months later, they recanted on their promise and hiked our rates. It was not a great feeling being lied to, and my love for the company quickly disappeared. Other shared email services can replace Help Scout, but this is your best bet if you're looking for a simple approach and are not worried about the price tag. > > The alternatives to Help Scout are far and wide, but my recommendation for an option would be Free Scout. It is an open-source alternative to Help Scout that acts almost the same way. You need to know how to deploy the self-hosted service, or you can find companies willing to manage it for you. The downside is the setup takes a while, but the positive is that the cost is a small fraction of the amount we were paying to Help Scout. ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.getapp.es/software/90462/help-scout?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/90462/help-scout) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados