Salesforce Sales Cloud

Salesforce Sales Cloud

CRM basado en la nube y automatización de ventas

4.4/5 (13158 opiniones)

Información general sobre Salesforce Sales Cloud

Salesforce CRM (Sales Cloud) pone todo lo que necesitas al alcance de tu mano, desde cualquier lugar. Desde cuentas y contactos sociales hasta Mobile, Chatter y Analytics, lograr una colaboración en toda la organización global y realizar tratos con más rapidez no solo es posible, sino que también es fácil.

Precio

A partir de
25,00 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Canadá, China, Europa y otros 5, Alemania, India, Latinoamérica, México, África y Oriente Medio

Idiomas admitidos

Inglés, Francés, Alemán, Italiano, Ruso, Español, Sueco

Opiniones de Salesforce Sales Cloud

Calificación general
4.4/5
89% reseñas positivas
6870
Excelente
4818
Muy bien
1157
Normal
201
Pobre
112
Malo
Huw W.
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Salesforce CRM Review - Daily user

Software usado A diario durante Más de un año
Revisado el 6/11/2019
Fuente de la reseña: Capterra

My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Puntos a favor

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.

Puntos en contra

-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación

8.0/10
Binujaya P.
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Well-secured and helpful platform

Software usado A diario durante Más de dos años
Revisado el 28/10/2019
Fuente de la reseña: Capterra

Overall, as I said this is one of the greatest software and I would recommend to everyone who needs marketing, sales, and service. It connects the customer and the client. The one thing that they should probably consider changing is the price because most people find it too expensive and for software like this that shouldn’t be the case.

Puntos a favor

Salesforce is one of the greatest software nowadays. It has a lot of data stored plus it’s very secure to use so you don’t have to worry about anything happening to your data. Also, it has a cross-platform which means you can use it for iOS, Android, phones, tablets, etc. This software also provides you with information about the client/candidate, is he hired by someone, what he should do next and so on. It creates a general relationship between you and the client. What you have done and what the client has done. Also, Salesforce offers you the first ten licenses for free if you are a non-profit person or company.

Puntos en contra

The main thing that I dislike about Salesforce is the price. It’s quite expensive and every other license that you buy just gets more expensive, so because of that, you should probably ask someone more informed before purchasing. Another thing that I dislike is that they often change their managers. Imagine having one manager and making a good relationship with him and they suddenly change him. You need to start building a new relationship which in some cases can be frustrating. And last but not least, their customer service sometimes can be irritating because most of the people that are hired are not friendly and helpful.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Chawn Y.
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Loved it!

Software usado A diario durante Más de dos años
Revisado el 19/10/2019
Fuente de la reseña: Capterra

Very positive!

Puntos a favor

Let me, first of all, start off being admitting that I do not currently use Salesforce in my business but used it quite extensively during my time in Corporate America as an account manager and program manager. As an account manager, we were required to enter all activities and customer interactions in SF. It was a very user-friendly and intuitive interface. I am certain that it has changed quite a bit since then but was still a great platform back then. Some of the features I enjoyed most were emailers and scheduling call backs (served as an assistant). Even though I forecasted during my role as an account manager, I did not appreciate the value of being able to track revenue forecasted by account and service managers until I transitioned into a role as a national program manager. I even worked with engineers to develop a special promotional code that allowed me to track revenue for my program forecasted by my co-workers deals. Although it was a lot of work, this was a huge milestone for me and the company. For the first time, we we able to track revenue for a particular funding source.

As an entrepreneur, I have an even greater degree of appreciation for forecasting revenue. SalesForce gets thumbs up from me.

Puntos en contra

I have no "least" liked features. Perhaps, the only semi-negative I have to share is that we had to develop a special backend program to track revenue for my program. But even that is a compliment to SF. The fact that their software is so flexible speaks volumes.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Evita G.
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Salesforce: A user-friendly CRM System

Software usado A diario durante Más de un año
Revisado el 14/9/2019
Fuente de la reseña: Capterra

The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!

Puntos a favor

The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!

Puntos en contra

It is hard for me to dislike Salesforce. I appreciate the fact that we were able to get the nonprofit discount. Also we were able to use the 10 free licenses since we have 10 employees!

I would say the only thing is that I look forward to seeing how Salesforce will continue to grow and evolve and offer other packages to improve the CRM experience. Currently I have not ran into any problems.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Blake B.
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Industry Leading for a Reason

Software usado A diario durante Más de dos años
Revisado el 13/9/2019
Fuente de la reseña: Capterra

Once set up and you actually learn how to use it, this is great software and leads the CRM industry for a reason. We have been able to improve prospecting and customer retention by double digit percentages since implementing salesforce.com.

Puntos a favor

The integrations are truly outstanding. Simple integrations with almost every piece of software you can imagine. The fact that we can send out emails and see which of the current prospects in our pipeline read it is truly outstanding.

Puntos en contra

Steep learning curve! Salesforce is not easy to use immediately, nor set up. It's best to have somebody in your organization be the, "Salesforce Champion."

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10

Precios de Salesforce Sales Cloud

A partir de
25,00 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Salesforce Sales Cloud

  • API
  • Creación de informes y estadísticas
  • Integración de redes sociales
  • Integración móvil
  • Panel de actividades
  • Recordatorios
  • Seguimiento de actividades

  • Base de datos de clientes
  • Campos personalizables
  • Creación de informes personalizables
  • Creación de marca personalizable
  • Datos en tiempo real
  • Gestión de calendarios
  • Importación y exportación de datos
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de terceros
  • Modelos personalizables
  • Notificaciones automáticas
  • Pagos electrónicos

Preguntas frecuentes sobre Salesforce Sales Cloud

He aquí algunas preguntas frecuentes sobre Salesforce Sales Cloud.

P. ¿Qué tipo de planes de precios ofrece Salesforce Sales Cloud?

Salesforce Sales Cloud ofrece los siguientes planes de precios:

A partir de: 25,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Salesforce Sales Cloud?

No tenemos información sobre las características de Salesforce Sales Cloud

P. ¿Quiénes son los usuarios habituales de Salesforce Sales Cloud?

Los clientes habituales de Salesforce Sales Cloud son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Salesforce Sales Cloud?

Salesforce Sales Cloud admite los siguientes idiomas:

Inglés, Francés, Alemán, Italiano, Ruso, Español, Sueco

P. ¿Qué tipo de planes de precios ofrece Salesforce Sales Cloud?

Salesforce Sales Cloud cuenta con los siguientes planes de precios:

Suscripción

P. ¿Salesforce Sales Cloud es compatible con dispositivos móviles?

Salesforce Sales Cloud admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Salesforce Sales Cloud?

Salesforce Sales Cloud se integra con las siguientes aplicaciones:

CogniDox, Gold Lasso, Intellect, InterWeave Smart Payment Gateway, Nirvaha Commissions, O2B, Reviso, Sofon Guided Solutions, SurveyGizmo, TeamSupport

P. ¿Qué tipo de asistencia ofrece Salesforce Sales Cloud?

Salesforce Sales Cloud ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo