Sobre When I Work

When I Work ayuda a programar y comunicarse fácilmente con los empleados. Las funciones de When I Work incluyen envío de los horarios al personal mediante mensajes de texto. Los mensajes de texto bidireccionales permiten a los empleados aceptar turnos abiertos y solicitar su horario por mensaje de texto. Activa la asistencia para que los empleados usen el reloj registrador móvil para fichar su tiempo con su smartphone o establece un iPad como terminal. Observa fácilmente desde qué ubicación en el mapa fichan su tiempo los empleados. Después de revisar las hojas de horas, puedes aprobarlas con un clic.

When I Work es una herramienta perfecta para propietarios de pequeñas empresas, gerentes de operaciones, gerentes de recursos humanos o cualquier persona que administre planificaciones horarias.

Precios desde:

2,50 US$/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a When I Work

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Australia, Canadá, Alemania, Reino Unido, Irlanda , Países Bajos, Nueva Zelanda, Singapur, Estados Unidos, Sudáfrica

Idiomas admitidos

inglés

Precios desde:

2,50 US$/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a When I Work

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Funcionalidades

Funcionalidades totales de When I Work: 111

  • API
  • Acceso móvil
  • Acceso sin conexión
  • Actualizaciones en tiempo real
  • Admite iCalendar
  • Alertas de móvil
  • Alertas y notificaciones
  • Almacenamiento seguro de datos
  • Análisis en tiempo real
  • Arrastrar y soltar
  • Base de datos de empleados
  • Búsqueda/filtro
  • Calculadora de costes de trabajo
  • Cambio de turnos
  • Chat en tiempo real
  • Chat y mensajería
  • Comunicación multicanal
  • Contratación de empleados
  • Control de procesos de aprobación
  • Controles o permisos de acceso
  • Creación de informes de costes laborales
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Cálculo de horas extra
  • Datos en tiempo real
  • Distribución de programas
  • Feed de actividad/noticias
  • GPS
  • Gestión de asistencia
  • Gestión de ausencias
  • Gestión de calendarios
  • Gestión de camareros
  • Gestión de comités
  • Gestión de control de horas
  • Gestión de docentes/personal escolar
  • Gestión de empleados
  • Gestión de eventos
  • Gestión de instalaciones
  • Gestión de la comunicación
  • Gestión de la conformidad
  • Gestión de la disponibilidad
  • Gestión de médicos
  • Gestión de nóminas
  • Gestión de recursos
  • Gestión de recursos humanos
  • Gestión de subcontratistas
  • Gestión de tareas
  • Gestión de voluntariado
  • Horas facturables y no facturables
  • Importación y exportación de datos
  • Informes de síntesis
  • Integración contable
  • Mano de obra variable
  • Mensajería
  • Mensajería SMS
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Panel de actividades
  • Para centros de belleza y balnearios
  • Para comercio detallista
  • Perfiles de empleados
  • Planificación de instalaciones
  • Planificación de personal
  • Portal de autoservicio
  • Portal de empleados
  • Portal para empleados
  • Presupuestos/previsiones
  • Previsión
  • Previsión de trabajo
  • Programación
  • Programación a tiempo real
  • Programación automatizada
  • Programación de cursos
  • Programación de eventos
  • Programación de grupos
  • Programación de llamadas
  • Programación de recursos
  • Programación de tareas
  • Proyecciones
  • Recordatorios
  • Recordatorios por correo electrónico
  • Registro automático de tiempos
  • Registro de entrada/salida
  • Registro único
  • Reloj registrador
  • Reserva en línea
  • Seguimiento de actividades
  • Seguimiento de asalariados
  • Seguimiento de ausencias
  • Seguimiento de ausencias por enfermedad
  • Seguimiento de horas de los empleados
  • Seguimiento de horas en movimiento
  • Seguimiento de horas sin conexión
  • Seguimiento de incomparecencias
  • Seguimiento de la asistencia
  • Seguimiento de progreso de tareas
  • Seguimiento de tiempo en línea
  • Seguimiento de vacaciones/ausencias
  • Seguimiento del tiempo
  • Seguimiento del tiempo en línea
  • Seguimiento del trabajo
  • Seguimiento horas/gastos
  • Sincronización de calendario
  • Solicitudes de ausencias
  • Supervisión en tiempo real
  • Tarjeta perforada en línea
  • Tasas de facturación múltiples
  • Tiempo y asistencia
  • Uso compartido de archivos
  • Varias ubicaciones

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Opiniones

Calificación general

4,5 /5
(1.003)
Relación calidad-precio
4,4/5
Funcionalidades
4,3/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,4/5

¿Ya tienes When I Work?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 1.003
Bob
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Could not preform my job with out When I Work

Revisado el 13/10/2017

I work on small and large project. When I work helps to project how long man power will be tied up...

I work on small and large project. When I work helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling.

Puntos a favor

Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.

Desventajas

I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.

Respuesta de When I Work

Hey Bob!

Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day!

Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier.

Have a wonderful day. :)

Krissy
Calificación general
  • Sector: Producción de alimentos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

When I work

Revisado el 22/4/2022

I loved the when i work app very much. I was able to look at my shifts as well as change and drop...

I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.

Puntos a favor

When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.

Desventajas

there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.

Alternativas consideradas

ADP Workforce Now

Razones para cambiar a When I Work

I heard from other stores that have used the software as well as reading reviews online.

Respuesta de When I Work

Hi Krissy,

Thanks so much for taking the time to share this feedback with us!

We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.

Please let us know if any questions come up, we're always happy to help.

Warmly,
Chelo

Usuario verificado
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Deceptive & misleading pricing practices, little integration, but certainly quite slick.

Revisado el 4/4/2017

Puntos a favor

Looks slick, appears to offer a lot (which it does, at a cost, see below...)

Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Desventajas

1. Pricing Practices

The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it.

Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but...

...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up.

And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top.

But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't.

I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived.

2. App Reliability

Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary.

3. Limited Integrations

A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either.

The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time.

Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule.

So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some.

And that, really, is sad.

The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

Respuesta de When I Work, Inc.

Hi there,

Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review.

As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers.

We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner.

Have a nice day,
Customer Success @ When I Work

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Great for scheduling

Revisado el 18/11/2022

Great tool for workplace communication. You have everything all in one place for employees to...

Great tool for workplace communication. You have everything all in one place for employees to access easily.

Puntos a favor

This software makes it so easy to request time off, swap shifts, communicate with coworkers, and plan out what days you’d prefer to work. I’d highly recommend this to anyone who has shift workers. The app is also quick to learn.

Desventajas

One big drawback is that even though I had notifications enabled, I missed a lot of notifications because they did not send for some reason. This made it a little more stressful when I was trying to get a shift covered or had an emergency because I would have to constantly check the app for missed notifications.

Respuesta de When I Work

Hello there,

Sarah here with the Customer Care team. Thank you for this thorough and honest review.

Regarding any issues you're experiencing with notifications, I recommend making sure all notifications are enabled in the When I Work app. Phones can also sometimes be built with battery optimization already turned on. Battery optimization can limit push notifications to save battery life, so it may be helpful to disable optimization for the When I Work app.

Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ if you need any further assistance with this or anything else.

Thank you again for taking the time to review the app.

My best,
Sarah

Usuario verificado
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Great software for smaller conpany

Revisado el 15/3/2022

I would’ve chosen this app over its competition, if the cost was more competitive. It’s easy to...

I would’ve chosen this app over its competition, if the cost was more competitive. It’s easy to use, it’s intuitive, they focus on their core product which is online scheduling.

Puntos a favor

This is a very straight forward software that focuses on online scheduling. It’s very easy to use. It’s very responsive, and fast. IM feature is very good. Great for communication between staff.

Desventajas

The cost is quite expensive, as it’s calculated based on number of active employee per month vs a flat fee, so the bigger the company, the more it costs. We have almost 150 employees in total, so it was not the best option for us to use.

Alternativas consideradas

7shifts

Razones para elegir When I Work

Excel was too basic and I had staff tell me they “did not receive their scheudule” or fail to check their email.

Software anterior

Microsoft Excel

Razones para cambiar a When I Work

I end up going with 7shifts because it was an overall superior product, and has better value.

Respuesta de When I Work

Hi there,

Thank you for taking the time to leave this review and share your feedback with us.

We're happy to hear that you were finding the app easy to use and navigate! We strive to provide the very best value through continued product enhancements and outstanding service.

I'm sorry to hear that When I Work did not best meet your business needs. Should your needs change in the future, we'll be happy to help!

Warmly,
Chelo

Mostrando 5 opiniones de 1.003 Todas las opiniones

Preguntas frecuentes sobre When I Work

He aquí algunas preguntas frecuentes sobre When I Work.

When I Work ofrece los siguientes planes de precios:

  • A partir de: 2,50 US$/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de When I Work son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

When I Work admite los siguientes idiomas:

inglés

When I Work admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

When I Work se integra con las siguientes aplicaciones:

321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, Tribepad, Vend, Zapier

When I Work ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para When I Work.