Sobre When I Work

When I Work ayuda a programar y comunicarse fácilmente con los empleados. Las funciones de When I Work incluyen envío de los horarios al personal mediante mensajes de texto. Los mensajes de texto bidireccionales permiten a los empleados aceptar turnos abiertos y solicitar su horario por mensaje de texto. Activa la asistencia para que los empleados usen el reloj registrador móvil para fichar su tiempo con su smartphone o establece un iPad como terminal. Observa fácilmente desde qué ubicación en el mapa fichan su tiempo los empleados. Después de revisar las hojas de horas, puedes aprobarlas con un clic.

When I Work es una herramienta perfecta para propietarios de pequeñas empresas, gerentes de operaciones, gerentes de recursos humanos o cualquier persona que administre planificaciones horarias.

Precios desde:

2,00 US$/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a When I Work

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Canadá, Alemania, Reino Unido, Irlanda y otros 5, Países Bajos, Nueva Zelanda, Singapur, Estados Unidos, Sudáfrica

Idiomas admitidos

inglés

Precios desde:

2,00 US$/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a When I Work

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Funcionalidades

Funcionalidades totales de When I Work: 112

  • API
  • Acceso móvil
  • Acceso sin conexión
  • Actualizaciones en tiempo real
  • Admite iCalendar
  • Alertas de móvil
  • Alertas y notificaciones
  • Almacenamiento seguro de datos
  • Análisis en tiempo real
  • Arrastrar y soltar
  • Base de datos de empleados
  • Búsqueda/filtro
  • Calculadora de costes de trabajo
  • Cambio de turnos
  • Chat en tiempo real
  • Chat y mensajería
  • Comunicación multicanal
  • Contratación de empleados
  • Control de procesos de aprobación
  • Controles o permisos de acceso
  • Creación de informes de costes laborales
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Cálculo de horas extra
  • Datos en tiempo real
  • Distribución de programas
  • Facturación
  • Feed de actividad/noticias
  • GPS
  • Gestión de asistencia
  • Gestión de calendarios
  • Gestión de camareros
  • Gestión de comités
  • Gestión de control de horas
  • Gestión de docentes/personal escolar
  • Gestión de empleados
  • Gestión de eventos
  • Gestión de instalaciones
  • Gestión de la comunicación
  • Gestión de la conformidad
  • Gestión de la disponibilidad
  • Gestión de médicos
  • Gestión de nóminas
  • Gestión de recursos
  • Gestión de subcontratistas
  • Gestión de tareas
  • Gestión de voluntariado
  • Horas facturables y no facturables
  • Importación y exportación de datos
  • Informes de síntesis
  • Integración contable
  • Integración de QuickBooks
  • Invitaciones y recordatorios de correo electrónico
  • Mano de obra variable
  • Mensajería
  • Mensajería SMS
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Panel de actividades
  • Para colegios
  • Para comedores
  • Para el sector médico
  • Perfiles de empleados
  • Planificación de instalaciones
  • Planificación de personal
  • Portal de autoservicio
  • Portal de empleados
  • Portal para empleados
  • Presupuestos/previsiones
  • Previsión
  • Previsión de la demanda
  • Previsión de trabajo
  • Programación a tiempo real
  • Programación automatizada
  • Programación de cursos
  • Programación de eventos
  • Programación de grupos
  • Programación de llamadas
  • Programación de recursos
  • Programación de tareas
  • Proyecciones
  • Punto de venta (POS)
  • Recordatorios
  • Registro automático de tiempos
  • Registro de entrada/salida
  • Registro único
  • Reloj registrador
  • Reserva en línea
  • Seguimiento de actividades
  • Seguimiento de asalariados
  • Seguimiento de ausencias
  • Seguimiento de ausencias por enfermedad
  • Seguimiento de horas de los empleados
  • Seguimiento de horas en movimiento
  • Seguimiento de horas sin conexión
  • Seguimiento de incomparecencias
  • Seguimiento de la asistencia
  • Seguimiento de progreso de tareas
  • Seguimiento de tiempo en línea
  • Seguimiento de vacaciones/ausencias
  • Seguimiento del tiempo
  • Seguimiento del tiempo en línea
  • Seguimiento del trabajo
  • Seguimiento horas/gastos
  • Sincronización de calendario
  • Solicitudes de ausencias
  • Supervisión en tiempo real
  • Tarjeta perforada en línea
  • Tasas de facturación múltiples
  • Tiempo y asistencia
  • Varias ubicaciones

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Opiniones

Calificación general

4,5 /5
(884)
Relación calidad-precio
4,4/5
Funcionalidades
4,3/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,5/5

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Mostrando 5 opiniones de 884
Trish C.
Calificación general
  • Sector: Veterinaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great software for teams of all sizes

Revisado el 25/7/2019

I've been using this software for 5 years, first as an employee then as an employer. Ease of use...

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Puntos a favor

- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use

Desventajas

- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Alternativas consideradas

Gingr

Razones para cambiar a When I Work

The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful.

Respuesta de When I Work

Hi Trish,

Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!

Best,
Amanda

Erin M.
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Scheduling made simple

Revisado el 16/3/2020

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of...

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.

Puntos a favor

When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.

Desventajas

The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.

Alternativas consideradas

Schedulefly

Razones para cambiar a When I Work

We liked how easy it was to use, and how many add ons there are included with the basic account.

Respuesta de When I Work

Hi Erin -

Thank you so much for taking the time to give us such a lovely review!

I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!

We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!

Again, thanks so much for this lovely review!

Kindly,
Adrianne

Shannon V.
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Acceptable product quality but poor service

Revisado el 2/9/2021

I've been using it so long I don't remember the sales and implementation process. It's probably...

I've been using it so long I don't remember the sales and implementation process. It's probably time to start shopping for a new solution, but I can't be bothered because my staff are used to it and it basically does what's it's supposed to.

Puntos a favor

It is fairly easy to build the schedule every week and staff get notified right away. The time off feature works really well. I like the "Open Shifts" feature for weeks when we are short staffed.

Desventajas

So many things, but mostly that I have used it for 7 years and it has hardly evolved. Or at least when they do add features, you almost always have to pay for them. I made some changes a few years ago that broke somethings and tried to get someone on the phone and was basically told that I dont' qualify for phone support. They didn't solve my issue (I'm just tolerating it). Kind of annoying considering that I hav epaid about $8400 USD for this software over the past 7 years. I feel I'm worth a 15 minute phone call to troubleshoot my issues and make it work better for me.

Respuesta de When I Work

Hi Shannon,

Thank you for taking the time to review our application. We love and appreciate hearing feedback. We are always looking for ways to improve our product to best support all of our customers.

I am sorry to hear there seems to be an issue that has not been resolved for you. We are very happy to help correct this. We do have a Live Chat option for live support that can be very useful real time.

Please feel free to reach out to us directly anytime you need us. We are always here and happy to assist in the most effecient way possible!

Again, we definitely appreciate the feedback and look forward to continuing to serve your Scheduling and Time Keeping needs.

Respectfully,
Ethan

Usuario verificado
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Deceptive & misleading pricing practices, little integration, but certainly quite slick.

Revisado el 4/4/2017

Puntos a favor

Looks slick, appears to offer a lot (which it does, at a cost, see below...)

Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Desventajas

1. Pricing Practices

The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it.

Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but...

...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up.

And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top.

But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't.

I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived.

2. App Reliability

Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary.

3. Limited Integrations

A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either.

The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time.

Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule.

So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some.

And that, really, is sad.

The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

Respuesta de When I Work, Inc.

Hi there,

Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review.

As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers.

We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner.

Have a nice day,
Customer Success @ When I Work

David R.
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great solution

Revisado el 21/7/2021

A lifesaver

A lifesaver

Puntos a favor

The ability to plan and programme the employee scheduling for our events with the employees seeing their own schedules

Desventajas

The only issue that I would improve would be the ability to put a single event entry into the exported calendar as the current options result in an over-populated calendar

Alternativas consideradas

Planday

Razones para cambiar a When I Work

Our own review and the ability to hibernate as we are a seasonal busineds

Respuesta de When I Work

Hello David, thanks for the review! Have a grand day!

Mostrando 5 opiniones de 884 Todas las opiniones

Preguntas frecuentes sobre When I Work

He aquí algunas preguntas frecuentes sobre When I Work.

When I Work ofrece los siguientes planes de precios:

  • A partir de: 2,00 US$/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de When I Work son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

When I Work admite los siguientes idiomas:

inglés

When I Work admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

When I Work se integra con las siguientes aplicaciones:

321Forms, ADP Workforce Now, Crew, Facebook for Business, Google Calendar, Google Workspace, Gusto, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, TribePad, Vend, Zapier

When I Work ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para When I Work.