Verizon Connect Work

Software de gestión de servicios externos para pequeñas y medianas empresas

2,7 /5 (148 opiniones) ¡Escribe una reseña!

Información general sobre Verizon Connect Work

¿Qué es Verizon Connect Work?

"Verizon Connect WORK es una herramienta muy potente que me permite tener un mayor control de la programación de los trabajos y realizar una asignación más productiva de cada miembro del personal". Jed Stewart, JedPlumb Pty Ltd.

Verizon Connect WORK brinda visibilidad del trabajo en el sitio. Los usuarios simplifican su día porque saben exactamente lo que hace el personal sin tener que profundizar en pilas de documentos administrativos.
• Gestiona trabajadores de campo.
• Gestiona clientes.
• Elabora presupuestos y facturas.
• Crea informes personalizables.

Información general sobre Verizon Connect Work

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Verizon Connect Work

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Australia

Medios

Vídeo de Verizon Connect Work Captura de pantalla de Verizon Connect Work: Captura de pantalla de Verizon Connect Work: Captura de pantalla de Verizon Connect Work: Captura de pantalla de Verizon Connect Work: Captura de pantalla de Verizon Connect Work: Captura de pantalla de Verizon Connect Work:

Opiniones de Verizon Connect Work

Opiniones de Verizon Connect Work

Calificación general
2,7
/
5
Excelente
28

Muy bien
32

Normal
19

Pobre
10

Malo
59

Relación calidad-precio
2,4
Funciones
2,6
Facilidad de uso
3
Asistencia al cliente
2,7
41% Un ha recomendado esta aplicación
Joanne S.

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!


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Jay C.

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.


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Joanna D.

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.


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Larry A.

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.


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Anna D.

Cheap program, but you get what you pay for.


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Joanne S.
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Verizon WORK

Revisado el 31/3/2016
Fuente de la reseña: GetApp

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Puntos a favor

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Puntos en contra

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Jay C.
Sector: Servicios financieros
Tamaño de la empresa: 2-10 empleados
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Dipping Your Toe into the Abyss of Digital Transformation

Software usado Otro durante Más de dos años
Revisado el 12/12/2019
Fuente de la reseña: Capterra

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Puntos a favor

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Puntos en contra

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 5.0/10

Joanna D.
Sector: Servicios para instalaciones
Tamaño de la empresa: 13-50 empleados
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Unkept Promises

Software usado A diario durante Más de un año
Revisado el 19/2/2019
Fuente de la reseña: Capterra

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Puntos a favor

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Puntos en contra

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 4.0/10

Larry A.
Sector: Automatización industrial
Tamaño de la empresa: 13-50 empleados
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BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Software usado A diario durante 1-5 meses
Revisado el 30/1/2019
Fuente de la reseña: SoftwareAdvice

Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Puntos a favor

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Puntos en contra

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 3.0/10

Anna D.
Sector: Servicios para el consumidor
Tamaño de la empresa: 2-10 empleados
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Cheap program, but you get what you pay for.

Software usado A diario durante Más de dos años
Revisado el 16/11/2017
Fuente de la reseña: SoftwareAdvice

Puntos a favor

The program is fairly straight forward, and easy to use. Booking calls is easy, once you have the clients already in the system.

Puntos en contra

Being very simple, it can be kinda clunky. It is hard to look up the history of a client, when you are already in the middle of booking a call. You have to exit the scheduler, and open up each call to see what was performed on each visit. It can be very cumbersome, when you are on the phone with a client and just trying to figure out how to proceed. We find the program fairly slow to load clients and work history, and there isn't an easy way to combine duplicates in clients or calls.
When we notified Verizon WORK that we were cancelling our services and moving to another company that had a more full billing program, they started nickle and diming us. It was like they were trying to screw us for any extra money they could get out of us.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 2.0/10

Recomendación de usuario
6,2/10
Basado en 148 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de Verizon Connect Work

Precios de Verizon Connect Work

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
2,4/5
Basado en 148 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Verizon Connect Work

Funciones de Verizon Connect Work

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
2,6/5
Basado en 148 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Verizon Connect Work

Preguntas frecuentes sobre Verizon Connect Work

He aquí algunas preguntas frecuentes sobre Verizon Connect Work.

P. ¿Qué tipo de planes de precios ofrece Verizon Connect Work?

Verizon Connect Work ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Verizon Connect Work?

No tenemos información sobre las características de Verizon Connect Work

P. ¿Quiénes son los usuarios habituales de Verizon Connect Work?

Los clientes habituales de Verizon Connect Work son:

Empresas pequeñas, Empresas medianas

P. ¿Qué idiomas admite Verizon Connect Work?

No tenemos información sobre los idiomas que admite Verizon Connect Work

P. ¿Qué tipo de planes de precios ofrece Verizon Connect Work?

Verizon Connect Work cuenta con los siguientes planes de precios:

Suscripción

P. ¿Verizon Connect Work es compatible con dispositivos móviles?

Verizon Connect Work admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Verizon Connect Work?

Verizon Connect Work se integra con las siguientes aplicaciones:

KashFlow, MYOB Essentials, MYOB Essentials, QuickBooks Online, QuickBooks Online Advanced, ServMan, Stripe, Xero, Xero

P. ¿Qué tipo de asistencia ofrece Verizon Connect Work?

Verizon Connect Work ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo