Paycom

Paycom

Software de gestión de capital humano (HCM) basado en la nube

4,4/5 (495 opiniones)

Información general sobre Paycom

¿Qué es Paycom?

Paycom, fundada en 1998 y con sede en Oklahoma, fue pionera en el sector de las nóminas, siendo una de las primeras en ofrecer a las empresas una alternativa al software de nóminas instalado. Mediante el uso de tecnología de SaaS (software como servicio, por sus siglas en inglés), Paycom ofrece un vanguardista software de gestión de capital humano a través de Internet para proporcionar a los empleadores acceso en tiempo real a su información. Lo que comenzó como una aplicación única de nóminas se ha ampliado hasta convertirse en un conjunto de servicios repleto de funciones. Incluye gestión de tiempo y mano de obra, adquisición y gestión de talento, gestión de recursos humanos y nóminas.
Aunque la aplicación de Paycom ha crecido, sigue manteniendo su compromiso para ofrecer un modelo de servicios personalizado con un único punto de contacto para todas las consultas de los usuarios. La asistencia personal proporcionada por los especialistas dedicados de Paycom y la eficiencia mejorada que aporta la tecnología de nóminas y RR. HH. de Paycom crea una propuesta de valor única, haciendo de Paycom una de las marcas líderes en la gestión de capital humano online.

Información general sobre Paycom

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Paycom

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Paycom:
Captura de pantalla de Paycom: Captura de pantalla de Paycom: Captura de pantalla de Paycom: Captura de pantalla de Paycom: Captura de pantalla de Paycom:

Opiniones de Paycom

Opiniones de Paycom

Calificación general
4,4
/
5
Excelente
297

Muy bien
119

Normal
52

Pobre
13

Malo
14

Relación calidad-precio
4,3
Funciones
4,4
Facilidad de uso
4,3
Asistencia al cliente
4,4
84% Un ha recomendado esta aplicación
Armaan D.

Paycom is Incredible and has the best support team!

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.


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Elaine R.

Paycom- From Manual Processes to the Modern Age

Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.


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Karissa B.

Bait and switch, twice

Bait and switch, twice now. Do not recommend.


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Daniel G.

Best of the Best

Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.


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Susie S.

Outstanding Product and Support

The BEST Payroll, and HRIS system on the market hands down!


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Armaan D.
Sector: Restaurantes
Tamaño de la empresa: 201-500 empleados
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Paycom is Incredible and has the best support team!

Software usado A diario durante Más de un año
Revisado el 1/5/2020
Fuente de la reseña: GetApp

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Puntos a favor

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Puntos en contra

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

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Respuesta de Paycom

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Elaine R.
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 51-200 empleados
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Paycom- From Manual Processes to the Modern Age

Software usado A diario durante 6-12 meses
Revisado el 20/12/2019
Fuente de la reseña: Capterra

Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Puntos a favor

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Puntos en contra

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

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Respuesta de Paycom

Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at feedback@paycomonline.com.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Karissa B.
Sector: Alimentación y bebidas
Tamaño de la empresa: 51-200 empleados
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Bait and switch, twice

Software usado A diario durante Más de un año
Revisado el 13/2/2020
Fuente de la reseña: Capterra

Bait and switch, twice now. Do not recommend.

Puntos a favor

Client specialist is excellent at responding.

Puntos en contra

Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

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Respuesta de Paycom

We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at feedback@paycomonline.com. We look forward to speaking with you, Karissa!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Daniel G.
Sector: Maquinaria
Tamaño de la empresa: 51-200 empleados
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Best of the Best

Software usado A diario durante 1-5 meses
Revisado el 10/2/2020
Fuente de la reseña: Capterra

Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Puntos a favor

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Puntos en contra

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

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Respuesta de Paycom

Daniel, thank you for the review! We're thrilled that we can support your organization's needs!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Susie S.
Sector: Servicios financieros
Tamaño de la empresa: 1001-5000 empleados
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Outstanding Product and Support

Software usado A diario durante Más de dos años
Revisado el 6/11/2019
Fuente de la reseña: GetApp

The BEST Payroll, and HRIS system on the market hands down!

Puntos a favor

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Puntos en contra

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

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Respuesta de Paycom

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8,4/10
Basado en 495 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Paycom

Precios de Paycom

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,3/5
Basado en 495 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Paycom

Funciones de Paycom

API
Base de datos de empleados
Contratación de empleados
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Gestión de empleados
Gestión de selección de personal
Gestión del rendimiento
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Portal de empleados
Portal para empleados
Recordatorios
Seguimiento de actividades
Seguimiento de candidatos
Funciones
4,4/5
Basado en 495 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Paycom

Preguntas frecuentes sobre Paycom

He aquí algunas preguntas frecuentes sobre Paycom.

P. ¿Qué tipo de planes de precios ofrece Paycom?

Paycom ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Paycom?

No tenemos información sobre las características de Paycom

P. ¿Quiénes son los usuarios habituales de Paycom?

Los clientes habituales de Paycom son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Paycom?

Paycom admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Paycom?

Paycom cuenta con los siguientes planes de precios:

Suscripción

P. ¿Paycom es compatible con dispositivos móviles?

Paycom admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Paycom?

Paycom se integra con las siguientes aplicaciones:

Aladtec, BizRun, Harri, Hotel Effectiveness, Hubworks Hostel Management, Pereless Systems, QSROnline, Tanda, TimeClock Plus, Wisetail LMS

P. ¿Qué tipo de asistencia ofrece Paycom?

Paycom ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo