Sobre Bookly
Bookly, creado para WordPress, es un software de reserva de citas que está diseñado para empresas de varios segmentos del sector, incluidas consultorías legales, restaurantes, clínicas médicas, spas, gimnasios y servicios de reparación. Permite a las organizaciones crear formularios de reserva personalizados con los colores de la marca, las fechas disponibles, las categorías de servicios, las preferencias de los empleados, las opciones de pago y las descripciones de las solicitudes.
Bookly permite a los miembros del equipo usar el calendario codificado por colores para supervisar las citas diarias, semanales y mensuales y la carga de trabajo general. La funcionalidad de lista de reservas permite a los gerentes mantener un registro de las solicitudes de los clientes con información como la fecha de la cita, el empleado asignado, el nombre del cliente, los detalles de pago y el estado del pedido de servicio. Los miembros del personal pueden crear perfiles personalizados con nombre, imagen, email, número de teléfono, especialización y otras notas.
Los administradores pueden usar Bookly para crear plantillas personalizadas de notificaciones por correo electrónico o SMS y enviar automáticamente recordatorios, aprobaciones de citas, saludos de cumpleaños y alertas de seguimiento a los clientes. Permite a los usuarios generar facturas basadas en los servicios solicitados y los cálculos de impuestos correspondientes. Los gerentes pueden usar el panel de actividades para obtener información sobre las reservas generales, los pagos y las tasas de participación del cliente.
Bookly incluye una API que permite a las empresas integrar el sistema con diversas soluciones de terceros, como Google Calendar, WooCommerce y WPML. También permite a los líderes configurar las horas de trabajo del personal y configurar los horarios de disponibilidad del servicio en consecuencia.
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Opiniones
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- Sector: Productos cosméticos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Muy Buen Plugin para tu web de reservas
Revisado el 9/11/2022
A mi particularmente me encanta, utilizo ese plugin en mis servicios de consultoria, junto con los...
A mi particularmente me encanta, utilizo ese plugin en mis servicios de consultoria, junto con los addons de pago y reservas recurrentes y es perfecto, además de muy visual
Puntos a favor
Lo que mas me gusta de este plugin es que te permite gestionar tu web de reservas de servicios de manera perfecta, integrando plataformas de pagos, te permite crear recurrencia de servicios, un back office que te permite tener el control de tus citas, además de tener muchos addons que te permiten aumentar las funcionalidades en función de tus necesidades.
Desventajas
Lo que menos me gusta es que como digo muchas funcionalidades conllevan la adquisición de un addon a mayores, por ejemplo creo qeu integrar paypal o stripe que son las formas de pago, deberian de venir integradas en el propio plugin de bookly ya que el pago en linea hoy en dia es primordial
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
A Rare Plugin
Revisado el 17/12/2018
Overall, the experience has been decent. Our team implemented the plugin in a unique way and were...
Overall, the experience has been decent. Our team implemented the plugin in a unique way and were able to get about 80% of the way there. Some questions remain that we tried to address with the customer support but couldn't get a response many times. Sometimes they were very responsive. So it was hit or miss.
Another important thing to point out is that they do not have a way to use the plugin on a staging server unless your site uses the same domain. This isn't explicitly an issue but our sites are set up on WP Engine often times. When you spin off a staging server with WP Engine, you get a different domain so the plugin won't work anymore. We were forced to create local installation and run the stating server there when setting up or testing out new implementations of the Bookly plugin. They claim that this is something that simply can not be helped because of the rules of the Marketplace they sell on (Envato) but of the dozens of plugins I've used that I've purchased from Envato, Bookly has been the only one to have rules so strict, it was impossible to use the plugin even on a staging site.
Puntos a favor
The best part of Bookly is that if you're using it for putting together a site that books people for services, very much like the plugin is intended for, it works really well. The way the plugin allows you to change so much of the functionality through their WYSIWYG editors, the reports provided in calendar form and list form, the relative ease of connecting the plugin with payment processing... It really does almost always just work the way you need it to which is rare.
One really nice feature is the ability to pretty seamlessly change the Booking Form from the backend. I'm no stranger to needing to change these things as needed through code but when you have the option to make the changes directly through the plugin, that's a bonus.
Desventajas
The way the pricing structure is set up. We purchased the plugin about 10 months ago and within a month, there were changes to the plugin. Features we'd purchased had been removed from the plugin into separate plugins. Due to a mistake on the end of the developers, our plugin's purchase code wasn't grandfathered in so we would make updates to the plugin and then lose functionality we'd implemented in the installation. This was eventually resolved but then again, couldn't it have been avoided in the first place?
On one hand, it can be a benefit to purchase plugins for the functionality you want. A lot of developers do that and it makes sense. On the other hand, some of the plugins offer very limited and seemingly basic functionality that were once part of the plugin.
Respuesta de Bookly
A Rare Plugin
Hello, Jamie! Thank you very much for such a thoughtful review. We appreciate you taking the time to write a detailed feedback, and want to ensure that we work hard to improve our customers' experience and hope that shortly there will be no reasons to write about cons. We're sorry that you've had issues with Bookly and we do really hope that you won't have any in future and will enjoy using Bookly! Have a nice day!
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Good product backed by poor support model
Revisado el 8/7/2021
Great product when it works but as mentioned above, plugin updates which break existing functionalit...
Great product when it works but as mentioned above, plugin updates which break existing functionality should not be the customers cost to fix. I would rather an annual charge for using the plugin which includes support rather than this after purchase support at twice the price annually.
Puntos a favor
Ease of use, ease of setting up. Nice interface. Good workflow. Fit for purpose.
Desventajas
The worst part of this business model is having to pay for support to fix bugs in the software. Updates are regularly released which break the product but Envato expects you to pay over $100 AUD for them to fix their bugs. I don't mind paying for support regarding customisations or lack of user knowledge but to charge a support fee to fix the bugs they introduce in plugin updates just stinks. We wont be buying this product again or recommending it to our clients.
Alternativas consideradas
BookedinRazones para cambiar a Bookly
We chose Bookly due to its functionality at the time and seemed the best fit for our client's needs. We didn't realise paid support would be required to fix developer introduced bugs. This is the deal breaker for us. We've since used Amelia and find the support for this one excellent. The other benefit of Amelia for developers is the ability to purchase a multiple site license vs a one full priced licence for each site.- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Not sure what people are thinking by recommending this software
Revisado el 4/3/2020
Bottom line. Bookly is no where near 100%. It fails a lot and you never know. If you want to lose...
Bottom line. Bookly is no where near 100%. It fails a lot and you never know. If you want to lose money like we have over client not booking then Bookly is great. If you want to book appointments and run a business I would stay away and look for another Wordpress scheduling plugin. There are many other better ones. And cheaper.
Puntos a favor
It was easy to setup. That's about it. Had to write 40 characters.
Desventajas
It just stops working. We have used it for 2 years now. It just stops. No warning or log to tell you. When Wordpress updates, and it updates a lot, Bookly stops. It fails in some way.
So to keep secure you need to update Wordpress. Bookly fails in some way. You call or email to get it fixed. They are not helpful at all. They ask for a purchase code. We have one. Then they say it's expired. We get another. Then they can't get things fixed. A year later Bookly fails again. Need to buy support again.
It's their fault that they can't keep it going after a Wordpress update. My developer is frustrated with it and so are we.
STAY AWAY.
Plus if it is a main way you book your clients and it goes down. There is no way to no. You can go weeks without knowing that your clients are just stuck at a screen. YOU WILL LOSE MONEY.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Best option for online booking service on WP
Revisado el 30/9/2020
We've installed it on a subdomain. Required to install WP first. Ease to set up for a WP user. May...
We've installed it on a subdomain. Required to install WP first. Ease to set up for a WP user. May be complicated for those unfamiliar with Wordpress.
Puntos a favor
If you run Wordpress website - this plugin is the best option. Bookly offers one time purchace for the pro version which is rare these days (everyone uses subscription plans).
Desventajas
There is no option to book several time slots a a time. You have to push book more button each time, which is not that user friendly.
Alternativas consideradas
SimplyBook.meRazones para cambiar a Bookly
Bookly is one of two booking services we use. Price is the reason.Preguntas frecuentes sobre Bookly
He aquí algunas preguntas frecuentes sobre Bookly.P. ¿Qué tipo de planes de precios ofrece Bookly?
Bookly ofrece los siguientes planes de precios:
- A partir de: 89,00 US$/una vez
- Modelo de precios: Versión gratuita
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de Bookly?
Los clientes habituales de Bookly son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Bookly?
Bookly admite los siguientes idiomas:
alemán, chino tradicional, español, francés, inglés, neerlandés, portugués, ruso
P. ¿Bookly es compatible con dispositivos móviles?
Bookly admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Bookly?
Bookly se integra con las siguientes aplicaciones:
2Checkout, Google Calendar, Google Maps, Microsoft Outlook, PayPal, Stripe, WooCommerce, Zapier, authorize.net
P. ¿Qué tipo de asistencia ofrece Bookly?
Bookly ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia 24/7
Categorías relacionadas
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