SurveyMonkey

SurveyMonkey

Una plataforma de encuestas líder en el mercado.

4.6/5 (6401 opiniones)

Información general sobre SurveyMonkey

¿Qué es SurveyMonkey?

Obtén información y descubre qué pasos dar gracias a las sugerencias.
- Crea rápidamente encuestas de aspecto profesional.
- Llega fácilmente a las personas que importan.
- Disfruta de funciones analíticas potentes y fáciles de usar.
- Integra encuestas en las herramientas de uso diario.
- Asiste a cualquier proyecto, equipo u organización.

Información general sobre SurveyMonkey

Precio

A partir de
25,00 US$/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de SurveyMonkey

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Canadá, China, Europa y otros 5, India, Japón, Latinoamérica, África y Oriente Medio, Reino Unido
Idiomas admitidos
Chino (simplificado), Danés, Neerlandés, Inglés, Finés y otros 11, Francés, Alemán, Italiano, Japonés, Coreano, Noruego, Portugués, Ruso, Español, Sueco, Turco

Capturas de pantalla

Captura de pantalla de SurveyMonkey: Users can collaboratively edit surveys in SurveyMonkey
Captura de pantalla de SurveyMonkey: Users can collaboratively edit surveys in SurveyMonkey Captura de pantalla de SurveyMonkey: Survey responses can be analyzed in real-time Captura de pantalla de SurveyMonkey: Users can create a range of custom survey templates and share these with their team Captura de pantalla de SurveyMonkey: Surveys can be distributed by email, SMS, social media, and more Captura de pantalla de SurveyMonkey: Users can track all active surveys and view survey details Captura de pantalla de SurveyMonkey: Users can access SurveyMonkey on desktop and on mobile

Opiniones de SurveyMonkey

Opiniones de SurveyMonkey

Calificación general
4.6
/
5
Excelente
4146

Muy bien
1917

Normal
290

Pobre
36

Malo
12

Relación calidad-precio
4.5
Funciones
4.4
Facilidad de uso
4.6
Asistencia al cliente
4.4
95% Un ha recomendado esta aplicación
Aaron P.

A Powerful Yet Simple Method to Survey Your Offering

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.


Traducir con Google
Mangesh B.

Best tool for surveys and information gathering

As a DevOps engineer in health care organization, we frequently seek feedback from stakeholders/customers on our product, SurveyMonkey is the best tool to get the quickly feedback from customers so that we can improve our product in next iterations.


Traducir con Google
Kristen B.

It's free, and the known and rusted name helps you get better results.

Businesses and non-profits need feedback, and SurveyMonkey is a free, easy, and efficient way of getting that feedback, and putting it into an analyzable form you can use. Having the ability to track your data and responses, chart them, even download your results, is invaluable for those who use member / customer / client feedback. In a non-profit for example, sending an email to people who didn't renew their membership to ask why they didn't renew was able to give us valuable information. We learned that some of the reminder mailings were not reaching the right people. By making some adjustments and making sure we always had correct contact information on file, we were able to drastically increase membership retention numbers.


Traducir con Google
Kristen B.

It does the job but leaves much to be desired.

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.


Traducir con Google
Jeff K.

SurveyMonkey -Know What They Are Thinking

I have received invites for market research participation candidates, follow up questions related to a project or meeting and have ( once or twice ) tried to implement my own reverse surveys when I thought it was a smart way to compartmentalize an idea. I like that one group I answer to often I know is involved in the charity donation side for answers and responses. That always makes someone feel good. I have not signed up for my own paid account since that need is not there so I can't speak to the plans or groups grom the other end on a current status. Overall it is a platform I see several days a week and it has taken my info to better direct a client with the stats they are seeking from me. Pretty solid and straightforward.


Traducir con Google
Aaron P.
Sector: Servicios financieros
Tamaño de la empresa: 1001-5000 empleados
Traducir a español

A Powerful Yet Simple Method to Survey Your Offering

Software usado Otro durante Más de dos años
Revisado el 18/4/2019
Fuente de la reseña: Capterra

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.

Puntos a favor

I'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch.

There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent.

However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market.

Truly powerful stuff.

Puntos en contra

There is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Mangesh B.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 5001-10.000 empleados
Traducir a español

Best tool for surveys and information gathering

Software usado A diario durante Más de dos años
Revisado el 12/3/2020
Fuente de la reseña: Capterra

As a DevOps engineer in health care organization, we frequently seek feedback from stakeholders/customers on our product, SurveyMonkey is the best tool to get the quickly feedback from customers so that we can improve our product in next iterations.

Puntos a favor

This is the best tool for gathering the customer/stakeholder requirement.
As an agile this is most efficient way to collaborate with stakeholders to get feedback on product increments.

Puntos en contra

Over all the website / survey page look OK however User interface has to be more eye soothing.
Most of the time I have seem, surveyMonkey emails are residing in spam/junk folder in my outlook.
As compared to other survey tools I don't see Survey Monkey has any such cons.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Kristen B.
Sector: Redacción y edición
Tamaño de la empresa: Trabajador autónomo
Traducir a español

It's free, and the known and rusted name helps you get better results.

Software usado Otro durante Más de dos años
Revisado el 6/12/2019
Fuente de la reseña: Capterra

Businesses and non-profits need feedback, and SurveyMonkey is a free, easy, and efficient way of getting that feedback, and putting it into an analyzable form you can use. Having the ability to track your data and responses, chart them, even download your results, is invaluable for those who use member / customer / client feedback. In a non-profit for example, sending an email to people who didn't renew their membership to ask why they didn't renew was able to give us valuable information. We learned that some of the reminder mailings were not reaching the right people. By making some adjustments and making sure we always had correct contact information on file, we were able to drastically increase membership retention numbers.

Puntos a favor

It's free. That is the main appeal to me when I ran a small business, and also when I was involved with non-profit organizations that don't have a budget for professional surveys.

Survey Monkey has been around for over a decade (maybe even over fifteen years?) and it is a well-known name in many industry circles, certainly in the non-profits I worked with. People are much more willing to click on links to website names they recognize. SurveyMonkey is familiar and easy to remember, with a reliable track record.

SurveyMonkey is easy to use. In business and non-profit, the less time you have to spend training people, the better. The familiarity of SurveyMonkey means that plenty of people are already familiar with it. And even if they've never used it before, it's intuitive even for first-time users.

And finally, if you really are stuck, or you want to go beyond the basics, their help files and tutorials are beautifully arranged. As someone who is no stranger to website help files, this is significant. The layout allows you to find the category of help you need, and the tabs are so clear and simply arranged. You can glance quickly down their list of help topics and tutorials. This is a real time-saver, and other websites could learn from the clean design. Very impressive and easy to use.

Puntos en contra

It's hard to complain about free software. With all free software, there are limitations you don't get in the paid versions, which is to be expected, and I have no complaints about that.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Kristen B.
Sector: Biotecnología
Tamaño de la empresa: 2-10 empleados
Traducir a español

It does the job but leaves much to be desired.

Software usado Semanalmente durante Más de dos años
Revisado el 17/3/2020
Fuente de la reseña: Capterra

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Puntos a favor

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Puntos en contra

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Jeff K.
Sector: Hostelería
Tamaño de la empresa: 5001-10.000 empleados
Traducir a español

SurveyMonkey -Know What They Are Thinking

Software usado Otro durante Más de un año
Revisado el 7/3/2020
Fuente de la reseña: Capterra

I have received invites for market research participation candidates, follow up questions related to a project or meeting and have ( once or twice ) tried to implement my own reverse surveys when I thought it was a smart way to compartmentalize an idea. I like that one group I answer to often I know is involved in the charity donation side for answers and responses. That always makes someone feel good. I have not signed up for my own paid account since that need is not there so I can't speak to the plans or groups grom the other end on a current status. Overall it is a platform I see several days a week and it has taken my info to better direct a client with the stats they are seeking from me. Pretty solid and straightforward.

Puntos a favor

I am on the receiving end of SurveyMonkey surveys often. I have also used the specific named company to aid me in a brief exploration of needs on my own. Generally I am filling out the answers and providing feedback or attempting to get into a group or activity. I enjoy market research activities and the larger companies use SurveyMonkey regularly when recruiting hopefuls and both companies I work under have used SM for following up on meetings, ideas and the such. I can say that as a recipient and minimal administrator SM is easy and smart.It puts answers in front of you and make your search more concise or your answers seamlessly fall into appropriate categories. A very solid plus.

Puntos en contra

I haven't had many, but technical glitches do happen from time to time. If it's a survey to get into a research panel or answer time sensitive materials this can be concerning since an interuptioin can kick you out of your place period and a lot of companies do not allow resubmissions for quality control reasons. That's the only hiccup I have encountered on the data entry end. This could have happened for many reasons.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.8/10
Basado en 6401 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de SurveyMonkey

Precios de SurveyMonkey

A partir de
25,00 US$/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 6401 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de SurveyMonkey

Funciones de SurveyMonkey

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.4/5
Basado en 6401 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre SurveyMonkey

Preguntas frecuentes sobre SurveyMonkey

He aquí algunas preguntas frecuentes sobre SurveyMonkey.

P. ¿Qué tipo de planes de precios ofrece SurveyMonkey?

SurveyMonkey ofrece los siguientes planes de precios:

A partir de: 25,00 US$/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de SurveyMonkey?

No tenemos información sobre las características de SurveyMonkey

P. ¿Quiénes son los usuarios habituales de SurveyMonkey?

Los clientes habituales de SurveyMonkey son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite SurveyMonkey?

SurveyMonkey admite los siguientes idiomas:

Chino (simplificado), Danés, Neerlandés, Inglés, Finés, Francés, Alemán, Italiano, Japonés, Coreano, Noruego, Portugués, Ruso, Español, Sueco, Turco

P. ¿Qué tipo de planes de precios ofrece SurveyMonkey?

SurveyMonkey cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿SurveyMonkey es compatible con dispositivos móviles?

SurveyMonkey admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra SurveyMonkey?

SurveyMonkey se integra con las siguientes aplicaciones:

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing, Salesforce Sales Cloud, Wrike, Zapier

P. ¿Qué tipo de asistencia ofrece SurveyMonkey?

SurveyMonkey ofrece las siguientes opciones de asistencia:

Base de conocimientos, Asistencia en línea, Asistencia telefónica