FixMe.IT

FixMe.IT

Software de soporte remoto que siempre funciona

4.8/5 (305 opiniones)

Información general sobre FixMe.IT

FixMe.IT es una aplicación de soporte remoto que permite establecer conexiones instantáneas entre computadoras remotas ubicadas en cualquier parte del mundo. Con FixMe.IT, la prestación de soporte remoto se vuelve más rápida y fácil que nunca: todo el proceso de conexión es rápido y fluido, lo que significa que cualquier usuario puede solicitar y aprobar fácilmente el acceso remoto a su máquina.

Aunque es rentable, FixMe.IT no compromete la funcionalidad y ofrece una amplia gama de funciones potentes, que incluyen acceso desatendido, transferencia de archivos, manejo de varias sesiones, reinicio y reconexión automáticos, navegación en múltiples monitores, uso compartido del portapapeles, chat instantáneo, creación de informes y grabación de sesiones, personalización de marca y más.

Basado en los últimos estándares del sector, FixMe.IT garantiza el más alto nivel de seguridad para sus usuarios y permite a los profesionales de TI resolver de manera fácil y segura los problemas técnicos de forma remota sin necesidad de instalar software previamente. Además, te permite acceder a las computadoras de tus clientes en cualquier entorno: ya sea que estén ubicados detrás de firewalls, proxies o NAT.

Precio

A partir de
25,00 US$
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Canadá, Europa, Latinoamérica y otros 3, África y Oriente Medio, Reino Unido, Estados Unidos

Idiomas admitidos

Inglés

Opiniones de FixMe.IT

Calificación general
4.8/5
98% reseñas positivas
236
Excelente
63
Muy bien
6
Normal
0
Pobre
0
Malo
Randy R.
Traducir con Google

FixMe.IT is great!

Software usado A diario durante Más de dos años
Revisado el 10/9/2019
Fuente de la reseña: Capterra

Overall this software is the best available option for Windows machines.

Puntos a favor

very easy for end user to get logged in.

very easy for IT representative to download and open.

Puntos en contra

No Mac access
No file transfer capabilities.

Traducir con Google

Respuesta de Techinline

Hi Randy,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Our application offers three file transfer options including drag-and-drop, copy-paste, and transferring files via the Send File button. Please visit our support center to learn more about the file transfer capabilities https://docs.fixme.it/features/transferring-files-folders-and-text or contact our support team directly if you have any questions.

Best,
Dan | Techinline

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Usuario verificado
Traducir con Google

Strong Remote Management App - good balance of features for price

Software usado A diario durante 6-12 meses
Revisado el 17/5/2019
Fuente de la reseña: Capterra

Overall, it's fast, simple, lightweight and good for get at this cost point.

Puntos a favor

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Puntos en contra

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Traducir con Google

Respuesta de Techinline

Thank you for taking the time to share your experience and for being our valued customer!
Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste.
Best,
Dan | Techinline

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación

8.0/10
Jeff E.
Traducir con Google

Our money-maker for tech support

Software usado A diario durante Más de dos años
Revisado el 14/12/2018
Fuente de la reseña: Capterra

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Puntos a favor

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Puntos en contra

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Traducir con Google

Respuesta de Techinline

Hi Jeff,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service.

Best,
Dan | Techinline

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación

10.0/10
Keith F.
Traducir con Google

Software works great and it is easy to use.

Software usado A diario durante Más de dos años
Revisado el 20/9/2017
Fuente de la reseña: Capterra

Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Puntos a favor

I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Puntos en contra

I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Traducir con Google

Respuesta de Techinline

Hi Keith,

Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c

Best regards,
Dan | Techinline

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Usuario verificado
Traducir con Google

FixMe.IT is very easy to use and is extremely reliable.

Software usado A diario durante Más de dos años
Revisado el 24/1/2018
Fuente de la reseña: Capterra

Puntos a favor

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

Puntos en contra

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Precios de FixMe.IT

A partir de
25,00 US$
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Funciones de FixMe.IT


  • API
  • Chat
  • Comunicación multicanal
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Encuestas y comentarios
  • Gestión de flujos de trabajo
  • Gestión de la base de conocimiento
  • Gestión de tickets de soporte
  • Historial de contactos
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de redes sociales
  • Integración de terceros
  • Mensajería instantánea
  • Notificaciones automáticas
  • Panel de actividades
  • Priorización
  • Supervisión
  • Supervisión en tiempo real

Preguntas frecuentes sobre FixMe.IT

He aquí algunas preguntas frecuentes sobre FixMe.IT.

P. ¿Qué tipo de planes de precios ofrece FixMe.IT?

FixMe.IT ofrece los siguientes planes de precios:

A partir de: 25,00 US$

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de FixMe.IT?

No tenemos información sobre las características de FixMe.IT

P. ¿Quiénes son los usuarios habituales de FixMe.IT?

Los clientes habituales de FixMe.IT son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite FixMe.IT?

FixMe.IT admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece FixMe.IT?

FixMe.IT cuenta con los siguientes planes de precios:

Suscripción

P. ¿FixMe.IT es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con FixMe.IT

P. ¿Con qué otras aplicaciones se integra FixMe.IT?

FixMe.IT se integra con las siguientes aplicaciones:

Herfert Software

P. ¿Qué tipo de asistencia ofrece FixMe.IT?

FixMe.IT ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo