AppFolio Property Manager

AppFolio Property Manager

Software de gestión de propiedades basado en la nube

4.6/5 (1510 opiniones)

Información general sobre AppFolio Property Manager

¿Qué es AppFolio Property Manager?

AppFolio Property Manager es una solución de administración de propiedades todo en uno para propiedades residenciales y comerciales, residencias de estudiantes y gestores de asociaciones comunitarias. Sus funciones incluyen marketing, arrendamiento, mantenimiento, contabilidad y creación de informes. Todo ello permite a los administradores de propiedades modernizar, automatizar y hacer crecer su negocio. La solución basada en web AppFolio también es totalmente móvil y accesible desde cualquier dispositivo.

Con AppFolio, los administradores de propiedades pueden gestionar sus cuentas, anunciar unidades vacantes, seleccionar inquilinos, cobrar alquileres, programar el mantenimiento y llevar a cabo campañas de marketing en la oficina o dondequiera que estén. El panel de control de vacantes en tiempo real de AppFolio permite a los administradores de propiedades gestionar todas sus ofertas desde una ubicación. Permite agregar y actualizar anuncios de unidades vacantes en varios sitios web, incluido el del administrador de propiedades. Los anuncios se publican con un solo clic e incluyen toda la información y las fotos de la propiedad almacenadas en AppFolio.

Con las aplicaciones de alquiler online, los posibles residentes pueden enviar y pagar tarifas de solicitud con tarjeta de crédito, introduciendo automáticamente todos los datos en AppFolio. El panel de creación de informes de la solución AppFolio proporciona a los administradores de propiedades información sencilla sobre la actividad de arrendamiento, los pagos online y más. Los propietarios y administradores de propiedades pueden maximizar los ingresos al analizar los precios de alquiler en su zona con la herramienta de comparación RentMatch de AppFolio. AppFolio proporciona plantillas de contrato de alquiler, servicio integrado de selección de inquilinos con decisiones automatizadas, integraciones con terceros y más. Los administradores de propiedades pueden aceptar pagos de alquileres y solicitudes de mantenimiento online a través de AppFolio. Estas últimas se convierten automáticamente en órdenes de trabajo.

Información general sobre AppFolio Property Manager

Precio

A partir de
250,00 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de AppFolio Property Manager

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de AppFolio Property Manager:
Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager:

Opiniones de AppFolio Property Manager

Opiniones de AppFolio Property Manager

Calificación general
4.6
/
5
Excelente
1070

Muy bien
315

Normal
80

Pobre
28

Malo
17

Relación calidad-precio
4.4
Funciones
4.4
Facilidad de uso
4.5
Asistencia al cliente
4.4
92% Un ha recomendado esta aplicación
Yan S.

Great product and really terrible support

It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.


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Corinne S.

Only one complaint

I love the software, I hate how much it cost me. Please adjust for the small end user


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Drew S.

Amazing Property Manager for Small-to-Medium Companies

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.


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Tara D.

Sad to be looking elsewhere.

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.


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Sarah D.

Appfolio makes our business run smoothly!

Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.


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Yan S.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 13-50 empleados
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Great product and really terrible support

Software usado A diario durante 6-12 meses
Revisado el 18/7/2019
Fuente de la reseña: Capterra

It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.

Puntos a favor

The software is definetly the right product. It is intuitive and very easy to use. Having used Yardi for 10+ years this product is simply outstanding. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi.

Puntos en contra

The company is suffering from a very bad support team. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. This couldn't further from the truth. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up...in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Corinne S.
Sector: Consultoría de gestión
Tamaño de la empresa: 2-10 empleados
Traducir a español

Only one complaint

Software usado A diario durante Más de dos años
Revisado el 17/3/2020
Fuente de la reseña: SoftwareAdvice

I love the software, I hate how much it cost me. Please adjust for the small end user

Puntos a favor

Easse of use and how everything is tied in from advertising the unit to renting it, leasing and collecting the rent then finally moving them out :)

Puntos en contra

Cost, I think it is too expensive. I do not understand why when you have more and more users my bill keeps going up. for God's sake scottie send this small business owner a line..we are drowning in the cost but can't compete without the software....so I pay..

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Drew S.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 51-200 empleados
Traducir a español

Amazing Property Manager for Small-to-Medium Companies

Software usado A diario durante Más de dos años
Revisado el 20/12/2019
Fuente de la reseña: Capterra

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Puntos a favor

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Puntos en contra

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

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Respuesta de AppFolio

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Tara D.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 2-10 empleados
Traducir a español

Sad to be looking elsewhere.

Software usado A diario durante Más de dos años
Revisado el 11/8/2018
Fuente de la reseña: Capterra

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Puntos a favor

Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Puntos en contra

Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

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Respuesta de AppFolio

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Sarah D.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: Trabajador autónomo
Traducir a español

Appfolio makes our business run smoothly!

Software usado A diario durante Más de dos años
Revisado el 17/12/2019
Fuente de la reseña: SoftwareAdvice

Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.

Puntos a favor

Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.

Puntos en contra

There are a few very minor technical things but I am sure they will get fixed as Appfolio is constantly making improvements.

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Respuesta de AppFolio

Thanks, Sarah! We're so glad you are finding AppFolio easy to use with your HOA portfolio and look forward to continuing to partner with you!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9/10
Basado en 1510 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de AppFolio Property Manager

Precios de AppFolio Property Manager

A partir de
250,00 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.4/5
Basado en 1510 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de AppFolio Property Manager

Funciones de AppFolio Property Manager

API
Almacenamiento de documentos
Base de datos de contactos
Creación de informes y estadísticas
Funcionalidad de búsqueda
Gestión de clientes potenciales
Gestión de contactos
Gestión de documentos
Gestión de la contabilidad
Gestión de modelos
Gestión de pedidos de trabajo
Gestión de tareas
Notificaciones automáticas
Notificaciones de correo electrónico
Pagos electrónicos
Panel de actividades
Portal de autoservicio
Portal de clientes
Recordatorios
Seguimiento de actividades
Funciones
4.4/5
Basado en 1510 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre AppFolio Property Manager

Preguntas frecuentes sobre AppFolio Property Manager

He aquí algunas preguntas frecuentes sobre AppFolio Property Manager.

P. ¿Qué tipo de planes de precios ofrece AppFolio Property Manager?

AppFolio Property Manager ofrece los siguientes planes de precios:

A partir de: 250,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de AppFolio Property Manager?

No tenemos información sobre las características de AppFolio Property Manager

P. ¿Quiénes son los usuarios habituales de AppFolio Property Manager?

Los clientes habituales de AppFolio Property Manager son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite AppFolio Property Manager?

AppFolio Property Manager admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece AppFolio Property Manager?

AppFolio Property Manager cuenta con los siguientes planes de precios:

Suscripción

P. ¿AppFolio Property Manager es compatible con dispositivos móviles?

AppFolio Property Manager admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra AppFolio Property Manager?

AppFolio Property Manager se integra con las siguientes aplicaciones:

AvidXchange, Procurify, Stessa

P. ¿Qué tipo de asistencia ofrece AppFolio Property Manager?

AppFolio Property Manager ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo