CustomerSure

CustomerSure

The simplest way to improve how you handle customer feedback

5/5 (5 opiniones)

Información general sobre CustomerSure

¿Qué es CustomerSure?

Service and sales teams use CustomerSure to improve how they deal with customer feedback.

A great feedback process is the best investment you can make in improving satisfaction. It delights customers by problems before they happen, prevents minor issues escalating to full-blown complaints, and provides you with the hard evidence you need to implement process improvement and QA iny our business.

CustomerSure is a powerful feeedback platform that gets out of your way, and makes it easy to focus on finding out what your customers think, and doing something about it.

Powerful segmentation allows you to pinpoint staff, or areas of your business that are under-performing, and provides you with explanations and evidence in the form of verbatim customer feedback.

Our industry-tested team have worked with hundreds of businesses globally, and will work with you to develop a feedback process that works for you.

CustomerSure is a liceensed NPS vendor. We’ll help you understand where NPS is right for you, where it isn’t, and what to do instead.

Información general sobre CustomerSure

Precio

A partir de
299,00 GBP/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

CustomerSure starts at just £299 ($499USD) per month for teams.

Custom quotes available on request.


Funciones de CustomerSure

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Canadá, Europa, Latinoamérica y otros 3, África y Oriente Medio, Reino Unido, Estados Unidos
Idiomas admitidos
Neerlandés, Inglés, Francés, Alemán, Japonés, Español, Sueco

Opiniones de CustomerSure

Opiniones de CustomerSure

Calificación general
5
/
5
Excelente
5

Muy bien
0

Normal
0

Pobre
0

Malo
0

Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5
100% Un ha recomendado esta aplicación
Emma ledger

100% recommend this app

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

from apps.shopify.com/customersure - getbusystore


Traducir con Google
Simply superheroes

Overall I highly recommend this app

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.
Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.
Installing the app was painless (especially for someone like me who knows so little code).

Setting up the dashboard and the survey were easy to do.
Within 24 hours of set-up, I was getting immediate feedback from visitors.
Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.
Overall I highly recommend this app as a way of connecting with your customers after a transaction.
Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.


Traducir con Google
Ashley B.

CustomerSure is a Must

It does amazing job at helping us get customer feedback.


Traducir con Google
Damien bidmead

Great application for centralising your customer service

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

(From apps.shopify.com/customersure -MoreTVicar)


Traducir con Google
Sophie

CustomerSure is slick

CustomerSure is slick, it integrates with our company branding really well and is easy to use.


Traducir con Google
Emma ledger
Traducir a español

100% recommend this app

Revisado el 19/3/2012
Fuente de la reseña: GetApp

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

from apps.shopify.com/customersure - getbusystore

Simply superheroes
Traducir a español

Overall I highly recommend this app

Revisado el 14/3/2013
Fuente de la reseña: GetApp

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.
Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.
Installing the app was painless (especially for someone like me who knows so little code).

Setting up the dashboard and the survey were easy to do.
Within 24 hours of set-up, I was getting immediate feedback from visitors.
Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.
Overall I highly recommend this app as a way of connecting with your customers after a transaction.
Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.

Ashley B.
Sector: Petróleo y energía
Tamaño de la empresa: 13-50 empleados
Traducir a español

CustomerSure is a Must

Software usado Semanalmente durante 6-12 meses
Revisado el 16/3/2018
Fuente de la reseña: Capterra

It does amazing job at helping us get customer feedback.

Puntos a favor

CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Damien bidmead
Traducir a español

Great application for centralising your customer service

Revisado el 19/1/2012
Fuente de la reseña: GetApp

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

(From apps.shopify.com/customersure -MoreTVicar)

Sophie
Traducir a español

CustomerSure is slick

Revisado el 1/10/2012
Fuente de la reseña: GetApp

CustomerSure is slick, it integrates with our company branding really well and is easy to use.

Recomendación de usuario
10/10
Basado en 5 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de CustomerSure

Precios de CustomerSure

A partir de
299,00 GBP/mes
Prueba gratis
Suscripción
Relación calidad-precio

CustomerSure starts at just £299 ($499USD) per month for teams.

Custom quotes available on request.

CustomerSure starts at just £299 ($499USD) per month for teams.

Custom quotes available on request.

Relación calidad-precio
5/5
Basado en 5 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de CustomerSure

Funciones de CustomerSure

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
5/5
Basado en 5 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre CustomerSure

Más información sobre CustomerSure

Funciones principales de CustomerSure

  • Central feedback stream to share with your team
  • Customer Service pages integrate easily with your website
  • Lightning fast customer satisfaction surveys
  • Reporting tools to analyse issues and trends in satisfaction
  • Task management so every piece of feebdack gets actioned

Beneficios

Improve customer satisfaction
Grow sales through retention & recommendations
Enhance your brand & reputation
Drive word-of-mouth marketing
Win new customers by standing out from the competition.

Preguntas frecuentes sobre CustomerSure

Preguntas frecuentes sobre CustomerSure

He aquí algunas preguntas frecuentes sobre CustomerSure.

P. ¿Qué tipo de planes de precios ofrece CustomerSure?

CustomerSure ofrece los siguientes planes de precios:

A partir de: 299,00 GBP/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

CustomerSure starts at just £299 ($499USD) per month for teams. Custom quotes available on request.

P. ¿Cuáles son las características principales de CustomerSure?

CustomerSure ofrece las siguientes características:

  • Central feedback stream to share with your team
  • Customer Service pages integrate easily with your website
  • Lightning fast customer satisfaction surveys
  • Reporting tools to analyse issues and trends in satisfaction
  • Task management so every piece of feebdack gets actioned

P. ¿Quiénes son los usuarios habituales de CustomerSure?

Los clientes habituales de CustomerSure son:

Empresas Grandes, Empresas medianas, Administraciones públicas

P. ¿Qué idiomas admite CustomerSure?

CustomerSure admite los siguientes idiomas:

Neerlandés, Inglés, Francés, Alemán, Japonés, Español, Sueco

P. ¿Qué tipo de planes de precios ofrece CustomerSure?

CustomerSure cuenta con los siguientes planes de precios:

Suscripción

P. ¿CustomerSure es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con CustomerSure

P. ¿Con qué otras aplicaciones se integra CustomerSure?

CustomerSure se integra con las siguientes aplicaciones:

Xero

P. ¿Qué tipo de asistencia ofrece CustomerSure?

CustomerSure ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo