--- description: Busca información actualizada sobre CustomerSure. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara CustomerSure con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CustomerSure: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de fidelización de clientes](/directory/204/customer-loyalty/software) > [CustomerSure](/software/20481/customersure) # CustomerSure Canonical: https://www.getapp.es/software/20481/customersure > CustomerSure permite a las empresas incrementen sus resultados al mejorar la gestión de los comentarios de los clientes. Con la confianza mundial de empresas que se preocupan por sus clientes. Funciona junto con el software existente. Envía encuestas breves sobre la satisfacción del cliente. Ofrece asesoramiento experto sobre qué preguntas formular y cuándo. Mejora la retención haciendo un seguimiento de cada cliente. Comparte puntajes NPS y CSAT con equipos, jefes o ambos. Diseñado desde cero pensando en la seguridad y privacidad de los clientes. > > Veredicto: 5 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **5.0/5** | 5 Opiniones | | Facilidad de uso | 5.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funcionalidades | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CustomerSure - **Ubicación**: Newcastle upon Tyne, RU - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: 999,00 GBP - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, chino, danés, español, finés, francés, hebreo, indonesio, inglés, italiano, japonés, neerlandés, noruego, sueco, tailandés, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funcionalidades - API - Alertas y notificaciones - Alerts/Escalation - Análisis de sentimientos - Análisis visual - Base de datos de clientes - Biblioteca de preguntas - Campos personalizables - Comentarios/notas - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Creador de encuestas - Distribución multicanal - Email Reminders - Encuesta móvil - Encuestas de cliente - Encuestas y comentarios ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica - Chat ## Categoría - [Software de fidelización de clientes](https://www.getapp.es/directory/204/customer-loyalty/software) ## Categorías relacionadas - [Software de fidelización de clientes](https://www.getapp.es/directory/204/customer-loyalty/software) - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software para gestión de reseñas](https://www.getapp.es/directory/575/feedback-and-reviews-management/software) - [Aplicaciones para hacer encuestas](https://www.getapp.es/directory/234/survey/software) ## Alternativas 1. [Lucky Orange](https://www.getapp.es/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [SAP Customer Experience](https://www.getapp.es/software/90379/sap-crm) — 4.3/5 (245 reviews) 3. [Intouch Insight CX Platform](https://www.getapp.es/software/106885/intouch-insight) — 4.3/5 (12 reviews) 4. [Birdeye](https://www.getapp.es/software/112535/birdeye) — 4.7/5 (703 reviews) 5. [Visme](https://www.getapp.es/software/105537/visme) — 4.5/5 (719 reviews) ## Opiniones ### "100% recommend this app" — 5.0/5 > **Emma Ledger** | *19 de marzo de 2012* > > I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy\! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc\! 100% recommend this app. from apps.shopify.com/customersure - getbusystore ----- ### "Overall I highly recommend this app" — 5.0/5 > **Simply Superheroes** | *14 de marzo de 2013* > > One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer. Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out. Installing the app was painless (especially for someone like me who knows so little code). Setting up the dashboard and the survey were easy to do. Within 24 hours of set-up, I was getting immediate feedback from visitors. Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in. Overall I highly recommend this app as a way of connecting with your customers after a transaction. Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice. ----- ### "CustomerSure is a Must" — 5.0/5 > **Ashley** | *16 de marzo de 2018* | Petróleo y energía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is. > > It does amazing job at helping us get customer feedback. ----- ### "Great application for centralising your customer service" — 5.0/5 > **Damien Bidmead** | *19 de enero de 2012* > > This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns. (From apps.shopify.com/customersure -MoreTVicar) ----- ### "CustomerSure is slick" — 5.0/5 > **Sophie** | *1 de octubre de 2012* > > CustomerSure is slick, it integrates with our company branding really well and is easy to use. ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/20481/customersure) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados