Get Satisfaction

Get Satisfaction

Drive Customer Engagement

4.3/5 (4 opiniones)

Información general sobre Get Satisfaction

¿Qué es Get Satisfaction?

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.

Información general sobre Get Satisfaction

Precio

A partir de
39,00 US$/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.


Funciones de Get Satisfaction

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Canadá, China, Europa y otros 5, Alemania, India, Japón, Latinoamérica, África y Oriente Medio
Idiomas admitidos
Neerlandés, Inglés, Francés, Alemán, Italiano y otros 3, Portugués, Español, Sueco

Capturas de pantalla

Captura de pantalla de Get Satisfaction: Get Satisfaction Communities
Captura de pantalla de Get Satisfaction: Get Satisfaction Communities Captura de pantalla de Get Satisfaction: Pampers' Get Satisfaction Community Captura de pantalla de Get Satisfaction: Get Satisfaction for Facebook

Opiniones de Get Satisfaction

Opiniones de Get Satisfaction

Calificación general
4.3
/
5
Excelente
2

Muy bien
1

Normal
1

Pobre
0

Malo
0

Relación calidad-precio
3
Funciones
3.5
Facilidad de uso
4.5
Asistencia al cliente
3.5
75% Un ha recomendado esta aplicación
Anica

leverage the power of community

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.

Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.


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Usuario verificado

GetSatisfaction is a great tool for businesses.


Traducir con Google
Andy

integrates nicely with Salesforce Support Cloud

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.


Traducir con Google
Usuario verificado

An okay community based platform, with a few hiccups


Traducir con Google
Anica
Traducir a español

leverage the power of community

Revisado el 24/2/2014
Fuente de la reseña: GetApp

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.

Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Usuario verificado
Traducir a español

GetSatisfaction is a great tool for businesses.

Software usado Semanalmente durante 6-12 meses
Revisado el 12/2/2019
Fuente de la reseña: GetApp

Puntos a favor

I'm reviewing GetSastisfaction from a user standpoint. I've had a few companies that used GS and had to go there for support. On one hand, the forum type community setup is remarkably easy to search and scroll for help. Utilizing the user community helps people get answers quicker, and leaves a huge resource behind for other people searching for the same answers. Since it's built for mobile integration, it makes it easy to get support quickly whether you're on a computer or mobile device.

Puntos en contra

Unfortunately, while it does make it quicker to find answers sometimes, it does tend to make a company appear standoffish at times. Leaving customer support mostly to users means that a lot of times the answers end up being "Well you have to contact the company, we don't work for them" anyway. Sometimes some users can have an attitude, which looks bad on the company unintentionally. While I get that it saves the company some money, perhaps hiring some customer support agents to actually work the forums wouldn't go amiss. While GetSatisfaction is a great tool for businesses, it's just that- a tool, and needs to be utilized within a varied customer framework setting, not as the only option.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Andy
Traducir a español

integrates nicely with Salesforce Support Cloud

Revisado el 10/5/2012
Fuente de la reseña: GetApp

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

Usuario verificado
Traducir a español

An okay community based platform, with a few hiccups

Software usado A diario durante 6-12 meses
Revisado el 24/4/2018
Fuente de la reseña: Capterra

Puntos a favor

I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.

Puntos en contra

Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Recomendación de usuario
5.5/10
Basado en 4 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Get Satisfaction

Precios de Get Satisfaction

A partir de
39,00 US$/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Relación calidad-precio
3/5
Basado en 4 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Get Satisfaction

Funciones de Get Satisfaction

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
3.5/5
Basado en 4 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre Get Satisfaction

Más información sobre Get Satisfaction

Funciones principales de Get Satisfaction

  • Analytics
  • Dynamic curated social knowledgebase
  • Facebook application for your fan page
  • Mobile
  • Social Communities
  • Social Knowledgebase
  • Social customer support
  • Widgets

Beneficios

Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products

Preguntas frecuentes sobre Get Satisfaction

Preguntas frecuentes sobre Get Satisfaction

He aquí algunas preguntas frecuentes sobre Get Satisfaction.

P. ¿Qué tipo de planes de precios ofrece Get Satisfaction?

Get Satisfaction ofrece los siguientes planes de precios:

A partir de: 39,00 US$/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat). 30 day trial on monthly subscriptions plans.

P. ¿Cuáles son las características principales de Get Satisfaction?

Get Satisfaction ofrece las siguientes características:

  • Analytics
  • Dynamic curated social knowledgebase
  • Facebook application for your fan page
  • Mobile
  • Social Communities
  • Social Knowledgebase
  • Social customer support
  • Widgets

P. ¿Quiénes son los usuarios habituales de Get Satisfaction?

Los clientes habituales de Get Satisfaction son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Get Satisfaction?

Get Satisfaction admite los siguientes idiomas:

Neerlandés, Inglés, Francés, Alemán, Italiano, Portugués, Español, Sueco

P. ¿Qué tipo de planes de precios ofrece Get Satisfaction?

Get Satisfaction cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Get Satisfaction es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Get Satisfaction

P. ¿Con qué otras aplicaciones se integra Get Satisfaction?

Get Satisfaction se integra con las siguientes aplicaciones:

Azuqua, Built.io Flow, Constant Contact, Hootsuite, JIRA Software, Mailchimp, Pivotal Tracker, Shopify, Workato, Zendesk

P. ¿Qué tipo de asistencia ofrece Get Satisfaction?

Get Satisfaction ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea