Infrasys POS

The Service team are fantastic, I could not rate the installers more highly - they are absolute rockstars. The fact that it integrates so seamlessly with our PMS and other external systems, and is so flexible is brilliant, and being so user-friendly means that everyone is happy.

The system does everything we could hope for as it stands and does it all well.

Ability to customise POS display based on user preference. Ease of editing and customising as need be.
Creating additional items, menus, drop downs etc are simple to make
Cloud based system so updates are quick to go live
Ability to switch between outlets quickly and on all devices
Utilisation of iPad's which allow for more efficient service
Digital signatures

System limitations with not being able to put in table numbers and room numbers to identify checks and assist with having walkouts
Using table setup, we are unable to pay new checks as they come in, we need to send then reopen bill to close which reduces efficiency

I like that it had the option of integrating with our new PMS system that is cloud based, and the assistance I have received from the support team

creating reports can sometimes be a little bit confusing

Infrasys support team are very professional and easy to work with. They make sure that they are there when you need them.
The system overall is stable and easy to use. The flexibility to change menus in the cloud is added feature specially now most are working at home.

It will be good if we can make that report available online so that those working from home can access reports and view checks. If Infrasys can work with Oracle to have checkview feature inside PMS, that will be great!

- Good interface
- Able to open multiple tabs
- Well organized
- Easy to extract / import data

- Still requires on-premise machine for interface and communications
- Setting up of certain lists and items can be a lengthy process as we need to set up the item, category and then buttons. Certain tasks can be automated.