--- description: Busca información actualizada sobre WhatsApp. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara WhatsApp con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de comunicaciones con los clientes](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.es/software/2035411/whatsapp Página: 1 de 660\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) > WhatsApp es un software de gestión de la comunicación con los clientes que ayuda a empresas de todos los tamaños a crear catálogos de productos y responder a los mensajes o las consultas de los clientes en tiempo real. Este software proporciona cifrado de extremo a extremo para proteger chats, mensajes de voz, imágenes, llamadas de audio/video y más. > > Veredicto: 16462 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 16462 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: WhatsApp - **Ubicación**: Menlo Park, EE. UU. ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: afrikáans, albanés, alemán, bengalí, búlgaro, canarés, catalán, checo, chino, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, guyaratí, hebreo, hindi, húngaro, indonesio, inglés, irlandés, italiano, japonés, kazajo, letón, lituano, macedonio, malayo, malayálam, maratí, neerlandés, persa, polaco, punyabí, rumano, ruso, serbio, suajili, sueco, tailandés, tamil, telugu, turco, ucraniano, urdu, vietnamita, árabe - **Países disponibles**: Estados Unidos ## Funcionalidades - @menciones - API - Acceso móvil - Alertas y notificaciones - Asistencia por vídeo - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat y mensajería - Comunicaciones a demanda - Comunicación multicanal - Comunicación por lotes - Gestión de proyectos - Herramientas de colaboración - Llamadas de audio - Mensajería SMS - Panel de actividades - Personalización ## Integraciones (en total: 13) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Chat ## Categoría - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) ## Categorías relacionadas - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Herramientas para trabajar en equipo](https://www.getapp.es/directory/1257/team-communication/software) - [IA generativa](https://www.getapp.es/directory/3874/generative-ai/software) ## Alternativas 1. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24199 reviews) 2. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1788 reviews) 4. [Tidio](https://www.getapp.es/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.getapp.es/software/10036/zoho-desk) — 4.5/5 (2215 reviews) ## Opiniones ### "Whatsapp a good alternative" — 4.0/5 > **Ruth** | *22 de agosto de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy to use, security high. Connection to friends and family is easy to use and reach out to communicate. > > **Desventajas**: I have not found any issues as of yet. Application is easy to use. If anything the unwanted messages i receive are a con > > So far it's been a positive experience and easy to use. Messages are secured and hidden. No complaints so far. ----- ### "whatsApp is the essential companion for staying connected" — 5.0/5 > **Estrella** | *5 de julio de 2026* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It’s free, incredibly simple to use, and lets me stay connected with family every single day. The text and voice messaging are seamless. > > **Desventajas**: The file compression ruins photo quality, and the spam from unknown business accounts has gotten really annoying lately. The desktop app can be glitchy with syncing, and customer support is basically nonexistent if you ever run into a real issue. > > I've used it daily for over a decade. It’s the ultimate, no-fuss app for personal chats and group catch-ups. It just works. It's reliable, straightforward, and keeps my life connected. ----- ### "Useful App, but Trust and Pricing Decisions Are Hard to Ignore" — 3.0/5 > **Sven** | *11 de abril de 2026* | Producción de alimentos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: WhatsApp is easy to use, fast to set up, and ideal for staying in touch with friends, family, and colleagues. Messages, calls, and group chats work reliably, and the app is available on almost every device, which makes communication very straightforward. Its broad adoption is a major advantage because it reduces friction and makes it easy to reach people without needing to explain how the platform works. > > **Desventajas**: My biggest concern is the business strategy behind the service, especially the fact that it was initially presented as free and later became tied to monetization decisions that felt misleading. I also do not agree with the privacy practices associated with Meta, and I am uncomfortable with how personal data is handled in that ecosystem. Even though WhatsApp is technically strong and convenient, these issues significantly reduce my confidence in the platform. > > I have used WhatsApp for a long time and it remains a very practical messaging app with a simple interface and widespread adoption. It makes communication easy because almost everyone has it, which is the main reason it is still so convenient in daily use. At the same time, I am critical of the way the pricing strategy changed over time and of the privacy situation since it became part of Meta. These decisions have made it harder for me to fully trust the platform, even though the app itself is still very functional. ----- ### "Whatsapp review" — 5.0/5 > **Ahmed** | *24 de junio de 2026* | Alimentación y bebidas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I am using it daily easily to get in touch with my family and friends ..I feel so secure while using that platform because it's guaranting to you that your information will be always secured > > **Desventajas**: The size of the file is not large that's why any one can download it easily using any kind of phones > > I am very satisfied since I downloaded that app because it's always facilitating contacting all in easy ways ... ----- ### "Reliable everyday communication platform" — 5.0/5 > **Usuario verificado** | *31 de agosto de 2026* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos. The interface is simple and easy to use. It instantly delivers the messages or the videos and photos which makes project management easy. > > **Desventajas**: Customer support lacks in providing proper guidance and is hard to navigate also I personally met occasional glitches and bugs while sending and receiving long videos or documents and receiving notifications. > > All in all WhatsApp is a reliable everyday platform for connecting around the world, also it provides multiple useful features which makes life and work a lot more easy that to at a very decent price. Although WhatsApp has some issues and bugs occasionally. ----- Página: 1 de 660\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/2035411/whatsapp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados