--- description: Busca información actualizada sobre WhatsApp. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara WhatsApp con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de comunicaciones con los clientes](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.es/software/2035411/whatsapp Página: 1 de 658\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) > WhatsApp es un software de gestión de la comunicación con los clientes que ayuda a empresas de todos los tamaños a crear catálogos de productos y responder a los mensajes o las consultas de los clientes en tiempo real. Este software proporciona cifrado de extremo a extremo para proteger chats, mensajes de voz, imágenes, llamadas de audio/video y más. > > Veredicto: 16412 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 16412 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: WhatsApp - **Ubicación**: Menlo Park, EE. UU. ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - @menciones - API - Acceso móvil - Alertas y notificaciones - Asistencia por vídeo - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat y mensajería - Comunicaciones a demanda - Comunicación multicanal - Comunicación por lotes - Gestión de proyectos - Herramientas de colaboración - Llamadas de audio - Mensajería SMS - Panel de actividades - Personalización ## Integraciones (en total: 13) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Chat ## Categoría - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) ## Categorías relacionadas - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Herramientas para trabajar en equipo](https://www.getapp.es/directory/1257/team-communication/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4085 reviews) 2. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24149 reviews) 3. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [Tidio](https://www.getapp.es/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Ease of use,Customer Support , Advanced Features" — 5.0/5 > **Zeeshan** | *13 de diciembre de 2025* | Materiales de construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use ,with no bugs and issues. its customer friendly interface and end to end Encryption during Chatting. > > **Desventajas**: Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats. > > Overall experience is awesome , as it is user friendly, reliable , no privacy concern andis feature Rich ----- ### "The most reliable and instant messaging platform for daily communication" — 5.0/5 > **Ravindra** | *1 de junio de 2026* | Muebles | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free. The end-to-end encryption provides great peace of mind regarding privacy. Features like creating large groups, sharing documents, and the Web/Desktop version make it an excellent tool for quick team coordination and daily personal check-ins. > > **Desventajas**: One major drawback is that large video files or high-resolution documents get compressed, which reduces their quality significantly during transit. Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while. > > My overall experience with WhatsApp has been fantastic. It is light, fast, and works even on low internet speeds. It has made staying connected with friends, family, and colleagues simpler than ever before. It is an essential application for modern communication. ----- ### "I only use Whatsapp when I need to but would avoid if I can" — 3.0/5 > **Usuario verificado** | *25 de septiembre de 2025* | Arte y artesanía | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Easy to add friends/people, just need to add via phone number. You can also create subgroups into main groups. > > **Desventajas**: Probably because you add via phone number, you can sometimes get spam calls on whatsapp. Also feels more intrusive and less professional when adding via phone number. Media files take up a lot of space on the phone, you need to download any images or videos in order to view them on whatsapp. > > Overall, I don't enjoy using whatsapp much. Feels like the more I use it, the more spam calls and messages I get on the app. I also get random images and videos that others send via the whatsapp group downloaded into my phone which I need to delete after. ----- ### "Global Communication Tool" — 5.0/5 > **Stephanie** | *16 de abril de 2026* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's super easy for me to keep in touch with people around the world, no matter where I am, and I don't even need a phone plan to use the app, just internet access. I also really like that I can have WhatsApp Business on my phone as a separate app with a separate phone number at the same time as the regular WhatsApp app, which allows me to keep work and private conversations separate. > > **Desventajas**: It's really annoying that when added to a group or community, you can't see any of the previous messages in that thread. I've heard this was done for security's sake, but I honestly don't see the rationale behind that. Telegram lets you see all previous content when added to a group thread, and I much prefer that UX. ----- ### "Daily Essential App" — 5.0/5 > **Gauri** | *12 de junio de 2026* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to use for elderly people. I am a millennial. I'm glad I can help elderly people understand this thing's features. I can explain the features of this thing to people even when we are on a call. It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of this thing. > > **Desventajas**: Important messages often get lost among numerous chats, groups, and notifications. Also frequent influx of spam calls and unknown group invitations can feel overwhelming > > The Ultimate Connector is really good at connecting people. This is because it uses phone numbers so people do not need to be on a social media site to use it. The Ultimate Connector is great at bringing people no matter how old they are. Grandparents and teenagers who know a lot, about technology can both use ----- Página: 1 de 658\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/2035411/whatsapp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados