--- description: Busca información actualizada sobre WhatsApp. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara WhatsApp con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de comunicaciones con los clientes](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.es/software/2035411/whatsapp Página: 1 de 656\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) > WhatsApp es un software de gestión de la comunicación con los clientes que ayuda a empresas de todos los tamaños a crear catálogos de productos y responder a los mensajes o las consultas de los clientes en tiempo real. Este software proporciona cifrado de extremo a extremo para proteger chats, mensajes de voz, imágenes, llamadas de audio/video y más. > > Veredicto: 16371 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 16371 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: WhatsApp - **Ubicación**: Menlo Park, EE. UU. ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - @menciones - API - Acceso móvil - Alertas y notificaciones - Asistencia por vídeo - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat y mensajería - Comunicaciones a demanda - Comunicación multicanal - Comunicación por lotes - Gestión de proyectos - Herramientas de colaboración - Llamadas de audio - Mensajería SMS - Panel de actividades - Personalización ## Integraciones (en total: 13) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Chat ## Categoría - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) ## Categorías relacionadas - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Herramientas para trabajar en equipo](https://www.getapp.es/directory/1257/team-communication/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.es/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 2. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24116 reviews) 4. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1786 reviews) ## Opiniones ### "Great for keeping in contact with friends." — 5.0/5 > **Parker** | *24 de abril de 2026* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: What I like most about WhatsApp is how simple and fast it is. Messages are sent instantly, voice notes are super handy, and group chats make it easy to keep everyone in the loop. It just works without making you jump through a bunch of hoops. > > **Desventajas**: The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal. Sometimes media quality gets compressed too much, and switching phones or backing things up can feel a bit clunky depending on your setup. > > Overall, WhatsApp has been a reliable, everyday communication tool for me. It’s quick, convenient, and great for staying connected with friends, family, and groups. Even with a few quirks, it’s still one of the apps I use the most without thinking twice. ----- ### "Whatsapp review" — 5.0/5 > **Rebecca** | *27 de abril de 2026* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most about WhatsApp is how simple and reliable it is for staying connected. The app is easy to use, messages send quickly, and calls are clear whether you’re messaging locally or internationally. I also appreciate features like group chats, voice messaging, and file sharing, which make both personal and business communication convenient. The end-to-end encryption adds peace of mind, knowing conversations are secure. Overall, it’s a fast, user-friendly app that makes communication effortless. > > **Desventajas**: What I like least about WhatsApp is that it can sometimes feel overwhelming with constant notifications, especially in active group chats. Media files and photos can also take up storage space quickly if settings aren’t managed carefully. Additionally, transferring chat history between devices isn’t always as seamless as it could be. While it’s a very convenient messaging app overall, improving storage management and notification controls would make the experience even better. > > Overall, my experience with WhatsApp has been very positive. It’s a dependable and user-friendly app that makes staying in touch simple, whether through text, voice calls, or video chats. The ability to communicate instantly with individuals or groups—both locally and internationally—is incredibly convenient. While there are minor drawbacks like storage use and frequent notifications, the reliability, security, and ease of use make it a great communication tool for everyday personal and business use. ----- ### "I only use Whatsapp when I need to but would avoid if I can" — 3.0/5 > **Usuario verificado** | *25 de septiembre de 2025* | Arte y artesanía | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Easy to add friends/people, just need to add via phone number. You can also create subgroups into main groups. > > **Desventajas**: Probably because you add via phone number, you can sometimes get spam calls on whatsapp. Also feels more intrusive and less professional when adding via phone number. Media files take up a lot of space on the phone, you need to download any images or videos in order to view them on whatsapp. > > Overall, I don't enjoy using whatsapp much. Feels like the more I use it, the more spam calls and messages I get on the app. I also get random images and videos that others send via the whatsapp group downloaded into my phone which I need to delete after. ----- ### "Great communication tool" — 5.0/5 > **Sadie** | *16 de febrero de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to use and set up. Love the search tool. It makes it easy to go back and find the communication you are looking for > > **Desventajas**: Buried messages. When one of our offices adds to many messages it can be a challenge to see the thread of communications that relate to a particular topic > > We use it every day and have several different chats for different projects and groups. It helps us all stay informed and up to speed in the moment ----- ### "Reliable, Easy, and Widely Connected" — 5.0/5 > **Usuario verificado** | *8 de abril de 2026* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I really appreciate how easy WhatsApp makes it to stay connected with people anywhere in the world. The app is simple to use, offers free messaging and calls, and supports group chats that make coordinating with friends, family, or colleagues effortless. End-to-end encryption gives me confidence that my conversations are private, and since almost everyone I know uses it, I never have to worry about compatibility. > > **Desventajas**: While WhatsApp is excellent for everyday communication, I find that it can be frustrating when large files or documents need to be shared, since the size limits are restrictive. > > WhatsApp has been a reliable and convenient tool for staying connected with friends, family, and colleagues. Its intuitive interface makes communication effortless, whether through text, voice, or video calls. I appreciate the strong privacy features like end-to-end encryption, and the fact that it’s widely adopted means I can reach almost anyone without needing multiple apps. ----- Página: 1 de 656\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/2035411/whatsapp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados