--- description: Busca información actualizada sobre WhatsApp. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara WhatsApp con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de comunicaciones con los clientes](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.es/software/2035411/whatsapp Página: 1 de 658\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) > WhatsApp es un software de gestión de la comunicación con los clientes que ayuda a empresas de todos los tamaños a crear catálogos de productos y responder a los mensajes o las consultas de los clientes en tiempo real. Este software proporciona cifrado de extremo a extremo para proteger chats, mensajes de voz, imágenes, llamadas de audio/video y más. > > Veredicto: 16422 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 16422 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: WhatsApp - **Ubicación**: Menlo Park, EE. UU. ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - @menciones - API - Acceso móvil - Alertas y notificaciones - Asistencia por vídeo - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat y mensajería - Comunicaciones a demanda - Comunicación multicanal - Comunicación por lotes - Gestión de proyectos - Herramientas de colaboración - Llamadas de audio - Mensajería SMS - Panel de actividades - Personalización ## Integraciones (en total: 13) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Chat ## Categoría - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) ## Categorías relacionadas - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Herramientas para trabajar en equipo](https://www.getapp.es/directory/1257/team-communication/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.es/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 2. [Zendesk Suite](https://www.getapp.es/software/9448/zendesk) — 4.4/5 (4087 reviews) 3. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24160 reviews) 4. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Opiniones ### "Reliable and Secure Messaging for Everyday Use" — 4.0/5 > **Absana** | *2 de enero de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms. > > **Desventajas**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection. > > WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all. However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage). ----- ### "The most reliable and instant messaging platform for daily communication" — 5.0/5 > **Ravindra** | *1 de junio de 2026* | Muebles | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free. The end-to-end encryption provides great peace of mind regarding privacy. Features like creating large groups, sharing documents, and the Web/Desktop version make it an excellent tool for quick team coordination and daily personal check-ins. > > **Desventajas**: One major drawback is that large video files or high-resolution documents get compressed, which reduces their quality significantly during transit. Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while. > > My overall experience with WhatsApp has been fantastic. It is light, fast, and works even on low internet speeds. It has made staying connected with friends, family, and colleagues simpler than ever before. It is an essential application for modern communication. ----- ### "Nothing Special" — 3.0/5 > **Ramon** | *6 de mayo de 2026* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like most about their fast messaging , call and video call features. besides their features of create and use group chatting and others. Easy to use. > > **Desventajas**: If i sent any picture or received them from others all are gone Burst. Besides, Sometimes facing call drop issue ----- ### "Global Communication Tool" — 5.0/5 > **Stephanie** | *16 de abril de 2026* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's super easy for me to keep in touch with people around the world, no matter where I am, and I don't even need a phone plan to use the app, just internet access. I also really like that I can have WhatsApp Business on my phone as a separate app with a separate phone number at the same time as the regular WhatsApp app, which allows me to keep work and private conversations separate. > > **Desventajas**: It's really annoying that when added to a group or community, you can't see any of the previous messages in that thread. I've heard this was done for security's sake, but I honestly don't see the rationale behind that. Telegram lets you see all previous content when added to a group thread, and I much prefer that UX. ----- ### "Excellent Communication Platform for Business and International Customers" — 5.0/5 > **Dave** | *16 de julio de 2026* | Ingeniería industrial o mecánica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: WhatsApp provides a fast, reliable, and easy way to communicate with customers, vendors, and business partners. In our organization, it has been especially helpful for supporting international customers who either prefer WhatsApp over email or experience delays with traditional email communication. File sharing, voice calls, and instant messaging make it an effective business communication tool. > > **Desventajas**: While WhatsApp is excellent for communication, managing business conversations can become challenging without proper organization. Features such as centralized administration, conversation management, and reporting are more limited than those found in dedicated business communication platforms. > > Our overall experience with WhatsApp has been very positive. It has become an important communication channel for working with international customers and business partners, particularly when email is not the preferred method of communication. The platform allows us to quickly share documents, answer questions, and provide timely updates while maintaining efficient communication across different regions. From a business perspective, WhatsApp has improved responsiveness and strengthened customer communication by offering a simple, dependable, and widely adopted messaging solution. ----- Página: 1 de 658\ Siguiente: [Página siguiente](https://www.getapp.es/software/2035411/whatsapp?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/2035411/whatsapp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados