Woopra

Puntos a favor

Woopra has a large selection of powerful tools. The app is extremely user-friendly and I can navigate their page with ease. It does a fantastic job showing the technology being used by our visitors. I can work with great desire and productivity. I also like that I and all my work with great comfort. Quick integration into our systems was nice too.

Puntos en contra

Lack of documentation should be improved. Also for some reports, I had to apply for support. I also would like to have a pop-up chat feature where I could talk to people who are browsing our site.

Puntos a favor

It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.

Puntos en contra

Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.

Puntos a favor

I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.

Puntos en contra

Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.

Puntos a favor

- Great user tracking functionality including detailed live updates
- Simpler and more intuitive interface than Google Analytics
- Easy to setup and get started

Puntos en contra

- Chatting with online users can be cumbersome and hard to manage
- Mobile app could be quicker and have a better UI

Puntos a favor

Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me.

Puntos en contra

The dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure).