--- description: Busca información actualizada sobre HaloITSM. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HaloITSM con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HaloITSM: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de activos informáticos](/directory/325/it-asset-management/software) > [HaloITSM](/software/130803/haloitsm) # HaloITSM Canonical: https://www.getapp.es/software/130803/haloitsm Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.es/software/130803/haloitsm?page=2) > HaloITSM es una solución de gestión de servicios de TI que ayuda a las empresas a optimizar todo el ciclo de vida de los incidentes, desde la creación de tickets hasta la resolución de problemas. Permite a los profesionales actualizar el estado de los incidentes y ver detalles como el ID del ticket, el nivel de prioridad, el resumen del problema y la fecha de creación. > > Veredicto: 44 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 44 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funcionalidades | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Halo Service Solutions - **Constitución**: 1994 ## Contexto comercial - **Precio inicial**: 45,00 GBP - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, danés, español, estonio, francés, inglés, italiano, neerlandés, polaco, portugués - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funcionalidades - AI Copilot - API - Acceso móvil - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas de móvil - Alertas de riesgo - Alertas y notificaciones - Alerts/Escalation - Análisis - Arrastrar y soltar - Asignación de solicitudes - Asistencia al cliente - Asset Lifecycle Management - Automatización de la localización - Barcode/Ticket Scanning - Base de datos de clientes - Benchmarking - Campos personalizables - Cartografiado de datos ## Integraciones (en total: 42) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips … y 27 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión de activos informáticos](https://www.getapp.es/directory/325/it-asset-management/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.getapp.es/directory/325/it-asset-management/software) - [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software) - [Software para servicios informáticos](https://www.getapp.es/directory/1049/it-service/software) - [Software de service desk](https://www.getapp.es/directory/1249/service-desk/software) - [Software helpdesk](https://www.getapp.es/directory/287/help-desk-ticketing/software) ## Alternativas 1. 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[LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1784 reviews) ## Opiniones ### "NetHelpDesk where have you been all my life?" — 5.0/5 > **Mark** | *25 de enero de 2019* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold. > > **Desventajas**: The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident \> major incident \> problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee\! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release\! > > The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations. ----- ### "A well-rounded ITSM system you cannot go wrong with\!" — 4.0/5 > **Anthonese** | *25 de agosto de 2023* | Energías renovables y medio ambiente | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: - efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team > > **Desventajas**: We do not have any cons but would like to see what future updates they make to the system going forward. ----- ### "Good...but" — 4.0/5 > **Tim** | *14 de abril de 2022* | Aviación y aeroespacial | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Looks easiest to use especially for end users > > **Desventajas**: Some settings are not so obvious with out the help of Halo support and documentation is lacking. While there's a good overall knowledgebase it only really covers the basics anything else is a call into support. Also as of now (April 2022) they require at least 10-20 licenses due to their extreme growth. > > We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response. ----- ### "Happy with Halo\!" — 5.0/5 > **Auke** | *21 de julio de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of useFlexibility and alterability of the whole toolEnd user portal > > **Desventajas**: There is a LOT\! of items you can configure, which can be a bit daunting at first. But it makes sense eventually. > > Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs. ----- ### "A great piece of kit out of the box, and easily customisable" — 5.0/5 > **Ali** | *21 de abril de 2022* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers. > > **Desventajas**: Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish > > We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.getapp.es/software/130803/haloitsm?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/130803/haloitsm) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados