
Sobre SpotOn
SpotOn Restaurant es una solución de POS basada en la nube que está diseñada para ayudar a las pequeñas y medianas empresas del sector de la hostelería a agilizar los pagos online, los pedidos en la mesa y la protección contra el fraude. El módulo de gestión de mano de obra faculta a los usuarios para que manejen las horas de los empleados, las propinas, los turnos y más aspectos.
Las principales funciones de SpotOn Restaurant incluyen gestión de tarjetas de regalo, creación de programas de fidelización, gestión de pedidos, división de la cuenta, acceso móvil y gestión de propinas. Los equipos pueden usar dispositivos portátiles con el esquema de las mesas para visualizar los menús de pedidos online, supervisar las estaciones en múltiples ubicaciones y recibir actualizaciones de menús en tiempo real. Esto permite que los gerentes administren las vacantes, las aprobaciones y los descuentos.
SpotOn Restaurant ofrece menús personalizables, cuentas de la casa, división de la cuenta y derivaciones automatizadas, lo que posibilita que los negocios optimicen sus operaciones de front-end. La solución ayuda a los usuarios a generar informes personalizables basados en métricas como el tipo de pago o las ventas y a recibir actualizaciones por hora o diarias. Así, obtienen información sobre las ventas de las estaciones, el rendimiento de los empleados, la combinación de productos, las ventas y la mano de obra por hora.
La funcionalidad de búsqueda de SpotOn Restaurant permite a los equipos localizar recibos que se pueden enviar por correo electrónico a los clientes para facilitar la comunicación. La plataforma también ofrece protección contra fraudes para las tarjetas de fidelización y de regalo, lo que garantiza el cumplimiento de los estándares reglamentarios.
Precios desde:
65,00 US$/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a SpotOn
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
inglés
Precios desde:
65,00 US$/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a SpotOn
Imágenes


Funcionalidades
Funcionalidades totales de SpotOn: 81
Alternativas
Toast POS

Square Point of Sale

Clover

Aloha EPOS

Opiniones
¿Ya tienes SpotOn?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
¡Escribe una reseña!- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
software bueno serviccio de pagos malo y serviccio al cliente poco te resuelven pronto.
Revisado el 13/11/2020
el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso...
el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso para el que paga
Puntos a favor
el software no esta mal el servisio si.
Desventajas
el personal pocas veses te pueden resolver algo pronto y se pierde mucho tiempo ablando con alguien y el serviccio de transacciones muy mal serviccio muy probable que lo camviare.

- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A True Game Changer
Revisado el 30/1/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Puntos a favor
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Desventajas
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
Revisado el 1/4/2022
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Puntos a favor
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Desventajas
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternativas consideradas
NCR AlohaRazones para elegir SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Software anterior
NCR AlohaRazones para cambiar a SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Respuesta de SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Sector: Producción de alimentos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Regret switching to Spoton
Revisado el 15/4/2022
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and...
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.
I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.
I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.
Puntos a favor
I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.
Desventajas
The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.
Razones para elegir SpotOn
Was not Square for Restaurant so missing a lot of features.Razones para cambiar a SpotOn
Cost and what I expected them to have. Nothing works really as they stated it would.Respuesta de SpotOn
We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
VIce President
Revisado el 14/4/2022
Amazing, I would say start to finish, however the communication and support has not stopped and its...
Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
Puntos a favor
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
Desventajas
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
Respuesta de SpotOn
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
Preguntas frecuentes sobre SpotOn
He aquí algunas preguntas frecuentes sobre SpotOn.P. ¿Qué tipo de planes de precios ofrece SpotOn?
SpotOn ofrece los siguientes planes de precios:
- A partir de: 65,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de SpotOn?
Los clientes habituales de SpotOn son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
P. ¿Qué idiomas admite SpotOn?
SpotOn admite los siguientes idiomas:
inglés
P. ¿SpotOn es compatible con dispositivos móviles?
SpotOn admite los siguientes dispositivos:
Android (móvil)
P. ¿Con qué otras aplicaciones se integra SpotOn?
SpotOn se integra con las siguientes aplicaciones:
ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo
P. ¿Qué tipo de asistencia ofrece SpotOn?
SpotOn ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7
Categorías relacionadas
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