Replicon

It is very easy to use and is not time consuming, the reports are clear, direct and detailed. I get everything I need.

I have a hard time setting global (for all employees) values. I don't have to do this often, so I forget what to procedure is and I have to call customer service. I do love customer services, so it isn't bad.

Replicon's timesheet system works very well for our professional services company. The reporting is quite flexible and covers most of our needs. The system is easy to use and requires little training for new users. It is a great system that looks very professional, is highly flexible, and helps to reduce business risks associated with client billing.

Innovation and development life-cycle seems very slow - it takes a long time before any significant features are released or the user interface is updated. New innovation seems to be focused on new modules that you have to pay extra for, but not so much on modules you are already paying for. New version of the product are developed on separate platforms so when you want to upgrade to the latest version, it is an entire migration project, often with a cost. Their billing processes are rigid, invoiced every 3 months - it would be great if they moved to monthly billing with auto subscriptions, and usage based so that you only pay for what you use (rather than buying set licenses and paying for them whether you use them or not)

Project and Resource Accounting capability of the system allowed exceptional control and visibility which empowered us to make better project decisions, rescue projects that were failing and optimize project returns.

I would recommend they add a report type that allows each project to be measured on an income statement basis.

Easy to use. Everyone learned how to use it quickly. We have full time salary employees who assign hours to activities as well as interns who clock in and out and get paid hourly - it is great to be able to have both options in the same system. Customer support is always quick to respond and they are able to solve my issues most of the time - the chat feature is really great and much easier than a phone call. I love being able to review all the time sheets and time off easily and employees appreciate being able to keep track of their vacation/sick leave balances w/o having to calculate it themselves. It is also great to be able to run reports every 2 weeks with the interns hours and pay totals. The reminder emails are also helpful and keep me from having to nag employees to submit time sheets on time.

We keep running into an issue with our time zone because we are in the US Virgin Islands (Atlantic Standard Time) and we do not observe daylight savings. The issue seems to be fixed for now, but I have contacted support multiple times because our times have been 1 hour off on reports and in the system. The issue was fixed every time I contacted support but then days or weeks later, the same issue would arise. I also wish there was a user option for a supervisor to review and approve all time sheets, but not have to complete a time sheet themselves. As far as I know, every user with an account also has time sheets to complete. I also wish there was a way for salaried employees to add their time in/time out of the office in addition to logging hours against activities. We found a workaround by adding comments to each day, but it would be nice if this feature was already included in the system.