Twin Oaks

4,3 (20)
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Solución de gestión de clubes para gimnasios, clubes y centros de fitness

Sobre Twin Oaks

Twin Oaks es una solución de gestión de clubes basada en la nube o con implementación local. Ha sido diseñada para ayudar a gimnasios, clubes y centros de fitness a gestionar sus cuentas de membresía en múltiples ubicaciones y supervisar las transacciones comerciales. Esta plataforma centralizada permite a los gerentes ver las citas programadas, supervisar las interacciones de los miembros y otorgar acceso a usuarios específicos.

Twin Oaks permite a las organizaciones crear cartas y avisos de renovación con plantillas personalizables, así como enviar informes por correo electrónico para agilizar la comunicación con los clientes. Los administradores pueden configurar los ajustes del sistema para editar reglas de cancelación, administrar las inscripciones de clases y procesar los pagos de registro de miembros. Además, los usuarios pueden capturar firmas digitales, actualizar registros de clientes, ver información de facturación, rastrear mercancías entrantes y salientes y gestionar devoluciones.

Con Twin Oaks, las empresas pueden gestionar el registro online, crear enlaces al sitio web de la empresa y ofrecer descuentos personalizados a los miembros. La aplicación también permite a los usuarios administrar los registros de entrenadores y empleados con un reloj de tiempo. Los gerentes pueden usar Twin Oaks para generar informes de uso que midan el rendimiento de ventas y la eficiencia operativa.


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Twin Oaks

4,3 (20)
VS.
El más valorado

Precio inicial

100,00 US$
una vez
139,00 US$
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funcionalidades

37
128

Integraciones

No se han encontrado integraciones
11

Facilidad de uso

4,3 (20)
3,9 (2.822)

Relación calidad-precio

4,2 (20)
3,6 (2.822)

Atención al cliente

4,8 (20)
3,8 (2.822)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,3 /5
(20)
Relación calidad-precio
4,2/5
Funcionalidades
3,9/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,8/5

¿Ya tienes Twin Oaks?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 20
Terrence
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Twin Oaks Software

Revisado el 4/12/2020

[SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They...

[SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They are quick to respond and help whenever I need it.

Puntos a favor

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports.

Desventajas

Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions.

Respuesta de Twin Oaks Software

Thank you for providing this review Terrence. We will reach out to you and take a look at what you're currently being charged as perhaps something is misaligned. Typically the CC rates are very competitive across the industry.

Debbie
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Happy customer

Revisado el 4/12/2020

We love them.

We love them.

Puntos a favor

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance.

Desventajas

At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve.

Respuesta de Twin Oaks Software

Thanks for the kind words Debbie. We're always striving to service & support our clients.

S
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Desktop Version Review

Revisado el 22/7/2016

The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their...

The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their stuff, and the trainers are very well versed. We have the desktop version, which I am told is a very stripped-down version of their online version.

We got the desktop version as we are not a large entity and wanted to try and maintain some control over our accounting and member management. It has turned out to be difficult to the point of us slowly turning over one function and another to them. The software is not intuitive or easy on the eye or to follow. The manuals are huge and difficult to follow, and some places don't seem to give correct directions.

The software does just about anything you could want it to, but figuring out how to do it is as difficult as doing it once you do find out. That is not true for every function, but is for too many. The enterprise company has really nice rates, but is a pain to try to get through to someone if you have a problem.

They are available for free training over the phone that you schedule with them. What is hard is getting that training for yourself or your personnel when you have to be using your computers on the job and can't tie them up to train.

Puntos a favor

Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Desventajas

Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

Nancy Ann
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

The only Pandemic "Plus"

Revisado el 6/12/2020

Puntos a favor

In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur.

Desventajas

Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was constantly entering sales incorrectly (despite a handy "how-to" manual). I found I was spending a large portion of time correcting entries. This however may be more of a "pandemic" situation. The only other item to mention would be that I was used to the reports which were available on our older release and not on the Advantage system. However, the client relations staff (particularly [SENSITIVE CONTENT HIDDEN]) were always available to assist me in creating /customizing the reports I needed.

Respuesta de Twin Oaks Software

Thank you Nancy for your valuable input and feedback, much appreciated.

Peter
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Log history of industry knowledge

Revisado el 4/12/2020

This is a robust software and a lot to learn. Support team is very helpful.

This is a robust software and a lot to learn. Support team is very helpful.

Puntos a favor

Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.

Desventajas

Could use more accounting integration to accounting software.

Alternativas consideradas

Mindbody

Razones para cambiar a Twin Oaks

Long history in the industry.

Respuesta de Twin Oaks Software

Thanks Peter, always a pleasure working with you and your staff at Litchfield AC.

Mostrando 5 opiniones de 20 Todas las opiniones

Preguntas frecuentes sobre Twin Oaks

He aquí algunas preguntas frecuentes sobre Twin Oaks.

Twin Oaks ofrece los siguientes planes de precios:

  • A partir de: 100,00 US$/una vez
  • Modelo de precios: Versión gratuita
  • Prueba gratis: Disponible

Los clientes habituales de Twin Oaks son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Twin Oaks admite los siguientes idiomas:

inglés

Twin Oaks admite los siguientes dispositivos:

No tenemos información sobre los tipos de integración de Twin Oaks

Twin Oaks ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Twin Oaks.