PackageX

Super easy to use and speeds up our mailroom process

Sometimes notifications have been sent to the wrong person accidentally

The versatility of the application. I appreciate how with the workflows we can customize our usage, as well as our client's experience. In addition, the speed at which our distribution center can process packages now allows us to prioritize our customer service and our delivery schedules

The difficulty of changing where a package is being delivered to is a definite draw back. Occasionally, if using multiple devices to check in, packages will get suspended inside of one device and be difficult to remove from the que

Makes our jobs easier for getting notifications about packages to members.

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out.

Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom.

If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload.

I wish there was a "select all" option for when someone is picking up all the packages for a company.

I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow.

Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).