Hostfully Property Management Platform
Sobre Hostfully Property Management Platform
La plataforma de gestión de propiedades Hostfully es una solución basada en la nube diseñada para ayudar a empresas de alquiler vacacional de todos los tamaños a gestionar reservas a través de múltiples canales. Sus principales funciones incluyen procesamiento de pagos, mensajería instantánea, colaboración de equipo, ventas adicionales, analíticas y creación de informes.
La aplicación permite a los organizadores agilizar el proceso de reserva generando presupuestos para posibles clientes potenciales y enviando confirmaciones de registro a los clientes. La plataforma de gestión de propiedades Hostfully ayuda a los profesionales de marketing a impulsar campañas, reorientar clientes, supervisar el número de reservas a través de clics y captar direcciones de correo electrónico para crear una base de datos de contactos. Los miembros del equipo pueden cobrar pagos, administrar depósitos de seguridad y distribuir pagos a las partes interesadas.
La plataforma de gestión de propiedades Hostfully ofrece integración con varias plataformas de terceros como Airbnb, HomeAway, Booking.com, TripAdvisor Rentals, Breezeway, PriceLabs, Stripe, Holidu, QuickBooks, Wheelhouse y más. Con su función de calendario centralizado, los visitantes pueden verificar la disponibilidad y reservar propiedades según la ubicación, tipo o tamaño requeridos. Además, la solución incluye un módulo de gestión de propietarios que permite a los agentes turísticos ver los ingresos compartidos, administrar los gastos y preparar declaraciones mensuales para los propietarios.
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Opiniones
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- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best STR PMS
Revisado el 14/11/2022
We’ve been using Hostfully a little over 6 months and it’s been great. If there is something that...
We’ve been using Hostfully a little over 6 months and it’s been great. If there is something that they don’t have then they are willing to go out and get the feature which is one of the best things about the software and the company.
Puntos a favor
We love their direct booking capabilities and their integrations with all of the software platforms that we need.
Desventajas
The thing that I liked least was there was no app but they have released the app and it has been great.
Razones para elegir Hostfully Property Management Platform
Guesty For Hosts was dependent on the OTA’s in order to have your own direct booking site so we had to move over to a new software!Software anterior
Guesty For HostsRazones para cambiar a Hostfully Property Management Platform
Hostfully really got us with their direct booking platforms and they had a really good team. I worked with two people from the team which was [SENSITIVE CONTENT]. They were absolutely awesome and made the decision easy.Respuesta de Hostfully
Thank you a lot for your wonderful review, Myka! It's awesome to know you are enjoying the app and find our features useful, especially the direct booking! We're happy that you love the Hostfully team. Thank you again for choosing us, we truly appreciate our partnership!
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Finally settling in...
Revisado el 22/8/2023
Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to...
Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to 30 homes next year. We are settling into how it works and learning what other integrations we need to compensate for its faults. The cost is low, so we can use other integrations to help.
Puntos a favor
We have adjusted to the workarounds in the system and are enjoying using the platform. I like that they consistently upgrade and develop new integrations and business relationships to help our business grow. The support team is very helpful and always quickly responds to our questions. Their support site is good - I can generally find the answers to my questions in their help materials.
Desventajas
I think the guest communication process is clunky and not aesthetically pleasing. We wish there were a better Owner Portal where we would store home details. Would love to be able to white label a nice website and not have to build a whole separate site.
Razones para cambiar a Hostfully Property Management Platform
It seemed the best choice at the time. We have looked at other systems since joining Hostfully and have not found a better choice for the price.Respuesta de Hostfully
Thank you for your detailed review, LeAnne!
We're thrilled to hear that you're settling in and enjoying the platform and that you find our customer service helpful and quick! Also we are delighted to hear you use our articles and support center!
Your feedback on guest communication and the Owner Portal is valuable. We appreciate your positive remarks about our continuous integrations and features upgrades.
We're here to support your business growth and enhance your experience with Hostfully. Thanks for choosing us!
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Work in progress
Revisado el 1/11/2023
Love/hate. I love it when it works as intended but there is still much to be desired and customer...
Love/hate. I love it when it works as intended but there is still much to be desired and customer support is incredibly inept.
Puntos a favor
Once set up properly, platform works pretty well with occasional hiccups.
Desventajas
Very cumbersome set up and customer support is not good.
Respuesta de Hostfully
Thanks for sharing your thoughts, Jeff! We're glad to hear it works well for you at times. We're taking note of your feedback on set up and customer support to keep improving. Appreciate your honesty
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good Vacation rental software. Slow functionality.
Revisado el 31/8/2023
I like Hostfully. It is a good PMS system, which works generally well for our niche business. There...
I like Hostfully. It is a good PMS system, which works generally well for our niche business. There are a number of bugs and system update requests which I wish were much better. Most notably, I would like for ACH/E-Check to be implemented with VRP (who does already support that payment option). I would also like for it to be easier to manage/download an "order" for a reservation instead of having to monkey with some weird custom print settings just to get the order to fit properly on a page (or take an awkward zoomed-out screen shot). In general, it manages our channel bookings, fees, and the online booking process works pretty well.
Puntos a favor
Hostfully is fairly intuitive, and we use it to manage all of our reservations, track payments, and do some guest communications. Triggers work well, and the guest booking experience is easy.
Desventajas
This software is slow. The Pipeline takes 5-10 second to load every time you go to it. We are experiencing slow (10+ second) load times on each "reservation" which is very annoying. Support from the Hostfully team is very slow, and management for "high level" issues is virtually non-existent. Inbox is similarly slow/buggy and only properly "loads" after a page refresh. While all of these issues have work-arounds, they seem to be rooted in slow system performance on the Hostfully side which has been consistent since we implemented the software 8 months ago. While I have submitted a number of support tickets, no progress has been made, and we just deal with the sluggishness as a team. One last issue (which is more just an annoyance) is that when checking out/completing an online reservation in Chrome, the auto-populate fills in the email address in the last name field. 9 out of 10 guests do not notice/fix this, and the reservations CONSISTENTLY come in with Bob bob@bob.com for the first/last name. This requires us to manually update in Hostfully later, and additionally all of the trigger emails that generate when the bookings come in have no/wrong last name due to the error.
Respuesta de Hostfully
Thank you for your detailed feedback, Andrew. We appreciate your positive remarks on Hostfully's functionality and user-friendly experience. We apologize for the performance issues you've encountered, and we're actively working on improving system speed and addressing the concerns you've raised. Your insights are invaluable as we strive to enhance the overall experience. Thanks for your patience and continued support!
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Multi- rental owner… not sure it’s worth it
Revisado el 23/8/2023
Great start and then quickly went down hill - I may abandon it soon!
Great start and then quickly went down hill - I may abandon it soon!
Puntos a favor
Onboarding was great! Lots of help but then it stopped there… seems like I have to google everything I need help with When an issue arises like - security deposit not auto refunding or rentals not auto connecting to their suggested cleaning app- they say it’s a bug. So it’s lots of extra work to make sure things are actually linked. Features are available but no education on how to use them - except a blog sent out
Desventajas
White labeling your website- near impossibleIntegration of vrbo what a hassle! Direct bookings are clunky sometimes they don’t send out an email to the intended person
Alternativas consideradas
LodgifyRazones para cambiar a Hostfully Property Management Platform
I heard a podcast from the owner it was greatRespuesta de Hostfully
Thank you for sharing your feedback, Lindsay. We appreciate your positive comments on the onboarding process.
We're sorry to hear about the challenges you've faced. We're actively working to address these concerns and provide more educational resources for our users. Your feedback is highly valuable, and we're committed to improving your experience.
Thank you for choosing Hostfully.
Preguntas frecuentes sobre Hostfully Property Management Platform
He aquí algunas preguntas frecuentes sobre Hostfully Property Management Platform.P. ¿Qué tipo de planes de precios ofrece Hostfully Property Management Platform?
Hostfully Property Management Platform ofrece los siguientes planes de precios:
- A partir de: 109,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de Hostfully Property Management Platform?
Los clientes habituales de Hostfully Property Management Platform son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Hostfully Property Management Platform?
Hostfully Property Management Platform admite los siguientes idiomas:
inglés
P. ¿Hostfully Property Management Platform es compatible con dispositivos móviles?
Hostfully Property Management Platform admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Hostfully Property Management Platform?
Hostfully Property Management Platform se integra con las siguientes aplicaciones:
Autohost, Beyond, Breezeway, Dropbox Sign, EZcare, Lynx, Mailchimp, NextPax Channel Management System, Operto Teams, PayPal, PriceLab, PriceLabs, Properly, Quickbooks Online, Rentals United, Stripe, Turno, ViaTour, Wheelhouse, Yonder, Zapier
P. ¿Qué tipo de asistencia ofrece Hostfully Property Management Platform?
Hostfully Property Management Platform ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
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