Papaya Global

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.

Unifies and simplifies monthly processes. Integrates with other information systems

Platform is not self service enough. BI tool must improve

The platform is very straightforward. And Papaya is always optimizing the system.

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

Ease of use
Nothing to manage on the user side of this software - Papaya does it for you
GDPR compliant
The reports are easy to use and save me hours of work compared to our old system.

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.