ResNexus

4,8 (382)
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Solución de gestión de propiedades y reservas

Sobre ResNexus

ResNexus es una solución de administración de propiedades basada en la nube que ayuda a las empresas del sector de la hostelería a optimizar los procesos relacionados con las reservas de habitaciones, el marketing por correo electrónico y la gestión de huéspedes. Los agentes pueden utilizar el calendario incorporado para realizar un seguimiento de las reservas mensuales o diarias en función de múltiples criterios, como el nombre de los huéspedes, la fecha de entrada o salida, el estado del pago y más.

La funcionalidad de recepción de ResNexus posibilita que las empresas recopilen los datos de contacto, las preferencias de habitación y las necesidades dietarias especiales de los clientes, entre otra información. El módulo de limpieza permite a los supervisores agregar instrucciones de limpieza y realizar un seguimiento de las operaciones según la condición de las habitaciones, como limpia, sucia o renovar. Los gerentes y líderes pueden generar informes para obtener información sobre las tasas de ocupación, los impuestos, las reservas, los procesos de marketing y más aspectos.

ResNexus se integra con varios canales de marketing de terceros, incluidos Expedia, Booking.com y Trivago. Además, permite que los usuarios creen sitios web personalizados y les agreguen logotipos de la marca, así como imágenes, descripciones y reseñas de las propiedades. Para ayudar a las empresas a mejorar la fidelización del cliente, ResNexus envía oportunamente confirmaciones por correo electrónico, certificados de regalo, mensajes de agradecimiento y tarjetas electrónicas de cumpleaños/aniversario.


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ResNexus

4,8 (382)
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Precio inicial

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Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funcionalidades

144
51

Integraciones

1
14

Facilidad de uso

4,6 (382)
4,8 (115)

Relación calidad-precio

4,6 (382)
4,9 (115)

Atención al cliente

4,7 (382)
4,9 (115)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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ThinkReservations

4,9
#1 alternativa a ResNexus
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RDPWin

4,0
#2 alternativa a ResNexus
RDPWin es un software de administración de propiedades para hoteles, complejos turísticos, alquileres vacacionales,...

Firefly Reservations

4,7
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Firefly Reservations es una solución de gestión de reservas basada en la nube y diseñada para parques y campamentos...

Restream

4,6
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Opiniones

Calificación general

4,8 /5
(382)
Relación calidad-precio
4,6/5
Funcionalidades
4,6/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

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¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 382
Oscar
Oscar
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

An easy way to manage your hotel

Revisado el 29/8/2021

It has been a Great software, I’ve been using this for over a year now and I can say that it has...

It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

Puntos a favor

I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

Desventajas

It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

Respuesta de ResNexus

Oscar,

Thank you so much for the wonderful review! We appreciate your business!

Ryan
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Service

Revisado el 13/6/2023

Really strong. One of the best vendors I work with and critical to our daily success.

Really strong. One of the best vendors I work with and critical to our daily success.

Puntos a favor

My account managers are the best vendor I use. [sensitive content hidden] has been absolutely instrumental in our success. [sensitive content hidden] has been a great addition to the team as well. The seamless integration is great. We also use Remote Lock which is really really helpful. Really enjoying the App thus far.

Desventajas

The rollout for the App was pretty slow, could have been faster. The functionality is pretty low. I have presented several pieces of feedback to the team team regarding functionality and it doesn't seem to get incorporated, but thats corporate America for you.

Alternativas consideradas

Cloudbeds y Little Hotelier

Razones para cambiar a ResNexus

They tried to pitch me on switching but I love working with the Resnexus team. It would take a LOT for me to consider switching at this point.

Respuesta de ResNexus

Ryan,

Thanks for the wonder feedback and review! We love serving you and your business! We will continue to make improvements to the app!

Greg
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

May be great for hotels but not for RV parks and campgrounds

Revisado el 27/5/2023

I spent a nightmare year with ResNexus before switching back to my previous reservation software. ...

I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back.

Puntos a favor

Their website service is good with good support. The reservation software...not so much

Desventajas

Poor customer service, if you have a problem they'll "write a ticket" then forget about you

Alternativas consideradas

Newbook

Razones para elegir ResNexus

to take advantage of third party bookings

Razones para cambiar a ResNexus

Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not.

Respuesta de ResNexus

Greg,

Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors.

Gareth
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

ResNexus - like hiring a whole software and hotel management team

Revisado el 24/2/2024

Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and,...

Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs. The valuable expertise that ResNexus provides us has enable us to have ten times the revenue we would have without them - way more than enough to cover the expenses. That is to say, in the end we do not consider ResNexus an expense, it helps us earn way more money than it costs. We consider them our partners and could not be happier with their services.

Puntos a favor

ResNexus is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging.

Desventajas

We literally have no complaints about ResNexus. We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus.

Respuesta de ResNexus

Garth,

Thank you so much for this amazing and thoughtful review! We appreciate your business and loyalty! We love serving you and your business!

Stephanie
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Revenue management for RV Parks/Resorts

Revisado el 7/1/2021

From the beautiful map and website they are creating to the one on one training you receive, ...

From the beautiful map and website they are creating to the one on one training you receive, ResNexus ticked all of the boxes for us. Thank you [SENSITIVE CONTENT HIDDEN] The ResNexus team turned what could have been a nightmare into a piece of cake.

Puntos a favor

While new software programs can be intimidating, ResNexus is user friendly even to someone that has never used any type of booking/reservation system. A cloud based, multi property system and an integrated website means better customer retention. As well as being able to view and export revenue or occupancy reports on the go if needed. Individual log-ins with separate security clearance for multiple users means our GM can run a more secure staff.

Desventajas

To date only two.
1. There is not a choice of Director or Owner listed for security clearance. GM is the the top . I would like to see a more graduated clearance. All access for Owner or Director, then slightly less for a GM.
2. The ability to integrate with a gate system.

Alternativas consideradas

RMS Cloud, Firefly Reservations y RDPWin

Software anterior

RMS Cloud, Firefly Reservations y RDPWin

Razones para cambiar a ResNexus

After reviewing many programs, ResNexus was the only one that was able to meet the 27 item "must have" list I used to compare each company.

Respuesta de ResNexus

Stephanie,

Thanks for taking to the time to leave us some feedback. We're happy to hear we were able to meet your needs.

Mostrando 5 opiniones de 382 Todas las opiniones

Preguntas frecuentes sobre ResNexus

He aquí algunas preguntas frecuentes sobre ResNexus.

ResNexus ofrece los siguientes planes de precios:

  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de ResNexus son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

ResNexus admite los siguientes idiomas:

inglés

ResNexus admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

ResNexus se integra con las siguientes aplicaciones:

authorize.net

ResNexus ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para ResNexus.