Weave

4,2 (479)
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Software de comunicación de equipos basado en la nube.

Sobre Weave

Weave es una solución de comunicación de equipos basada en la nube y diseñada para ayudar a las organizaciones de atención médica, veterinaria y de contabilidad a interactuar con sus clientes y empleados a través de chats, correos electrónicos y llamadas. Permite a los administradores recibir pagos a través de diversos métodos. Incluye procesamiento de tarjetas de débito o crédito y pago por mensaje.

Con la funcionalidad de correo electrónico masivo de Weave, los empleados pueden enviar correos electrónicos a toda la base de clientes para notificar los lanzamientos de nuevos productos y las noticias de la empresa. Los supervisores pueden configurar fechas específicas para informar a los clientes sobre cierres inesperados o próximas ofertas a través de mensajes de texto. La aplicación también ofrece una herramienta de gestión de reseñas que permite a los equipos de marketing supervisar y responder rápidamente a las reseñas de los clientes en Google y Facebook.

Weave facilita la integración con varias plataformas de terceros, lo que permite a las empresas enviar y obtener datos entre distintos sistemas. La aplicación proporciona un módulo de creación de informes que ayuda a las empresas a generar informes financieros, destacar los pagos pendientes y obtener información sobre las actividades de ventas.


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Weave

4,2 (479)
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Funcionalidades

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Facilidad de uso

4,4 (479)
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3,7 (479)
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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,2 /5
(479)
Relación calidad-precio
4,0/5
Funcionalidades
4,2/5
Facilidad de uso
4,4/5
Asistencia al cliente
3,7/5

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Mostrando 5 opiniones de 479
Rebekah
Rebekah
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

One of the best things we have done for our practice!

Revisado el 23/2/2019

Our experience has been great. Customer service is easily accessible and ready to help you. It has...

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Puntos a favor

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Desventajas

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Lori
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love the Weave Software

Revisado el 6/3/2023

We have loved our experience with Weave. Our schedule stays full most days without a lot of extra...

We have loved our experience with Weave. Our schedule stays full most days without a lot of extra help.. We get so many compliments on our reminders patients love the texting

Puntos a favor

I love seeing who is calling before I answer the phone as it helps me be prepared for the caller. Love the reminders that are sent out. We have a lot less no shows and frees up our time from manually having t call or write reminders.

Desventajas

Sometimes the phone glitch a bit, one of the phones won't ring at times at the front desk then I have to move to another location

Courtney
Calificación general
  • Sector: Veterinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Nightmare

Revisado el 22/3/2022

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day...

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed.
Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. We are looking to switch and be done with Weave.

Puntos a favor

Team chat feature, I like that I can message an employee individually instead of the the whole group.

Desventajas

Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having….
1. If a client tries to send a long text message, we won’t receive it.
2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be.
3. Phones will power off.
4. Our surgical reminder texts won’t send.
5. Some clients won’t receive the overdue vaccine texts.
6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold.
7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance.
8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect.
9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active).

Stevie
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Really liked weave but man, customer service DOES NOT DELIVER SOLUTIONS.

Revisado el 15/2/2024

So in short, easy to use given everything is working correctly however customer service DOES NOT...

So in short, easy to use given everything is working correctly however customer service DOES NOT resolve the issues they claim to and apparently even if you do a "free trial" of any features, you're still going to get charged and then it's going to take MONTHS of back and forth to get the charges removed. And there is still no guarantee that they have been. BOO. Prior to this situation I would have happily recommended weave to any office...now I'd would not recommend and instead warn against it.

Puntos a favor

Weave is easy to use, makes communication between staff and patients a breeze.

Desventajas

We have used weave for years for features such as 2 way texting, faxing, appointment reminders/confirmation and payments. About 6 months ago we felt that we may be interested in adding the online scheduling and online forms feature to our account. We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with was unaware that we were doing both and also didn't really seem to know what she was doing anyways. We got a brief explanation of how to use these features and had maybe 1 of 5 questions answered then and there. No worries, it was pretty self explanatory. Unfortunately these features did not mesh well with our EHR system (even though we were convinced that they would) and when we reached out to customer service about the issues we ran into we were put on hold for LITERALLY 4 HOURS?! After that hideous hold experience we decided to go the email route. There was no follow up to resolve the issues and by the end of the month free trial we hadn't been able to successfully use either of the features. So naturally we decided to stick with what we had already and opt out of the new features. It was at this point that we called at the end of the month to ensure that we would not be charged for these new features to be added to our account. After a half hour long call of being told "you don't have to call, at the end of the month the free trial will automatically end and you WILL NOT BE CHARGED" I was confident we could check this off of our list of things to do. Well get this, WE STILL GOT CHARGED. This then spiraled into us having to call weave not once, not twice, not even three times but FOUR TIMES to try and get this billing issue fixed. I kid you not, every single call ended in someone promising us that the issue had been resolved when it in fact had not. This lasted over 5 months of us getting notifications that our account was past due and emails from weave stating that we had an unpaid invoice and blah blah blah. Again, within one of those 5 calls in total I spoke with them again about this issue when I was again told it was taken care of and then BOOM! WE'RE LOCKED OUT OF OUR ACCOUNT AND OUR PHONES ARE NOT WORKING. WOW AWESOME. I had to call YET AGAIN, this time I'm told there is an invoicing issue but that they will unlock out account so that we can continue to use it. Now we are in again and using it still but we are still getting a constant pop up stating that our account is past due and you know we have the slightest feeling that the problem is still not resolved.

Crystal
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Henritze Dental

Revisado el 28/2/2023

We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive...

We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive content hidden] has always been a huge help over the past year or so working with me to integrate and install at offices. Customer service is usually on point, the chat feature is super nice. Account manager [sensitive content hidden] has been very helpful as well, [sensitive content hidden] did an awesome job before her.

Puntos a favor

The best feature of this product is being able to multi task and take care of multiple patients at one time. We really appreciate being able to be on the phone with a patient and responding to another patient by text to keep the scheduling flowing.

Desventajas

Integration to communicate to multiple offices when we have such a large group. Some of our offices do different things it would be nice to message another office to set up an appointment for the patient we were referring without having the patient call or us having to call the office to reach someone. Save the Date Reminders are a big issue that hasn't been able to be resolved since our time change on the East Coast back in November all our Save the Dates go out 6:50am when offices don't send out messages before 7am or 7:30am. Multiple reminders are great, it would be beneficial if we could select what our patients would like instead of it being the same across the board. We get messages constantly about the patient had already confirmed their appointment a week ago now its 3 days before they are asking to confirm again. We have it set up like this and want it that way but if a patient doesn't like it they just opt out of text then they get nothing instead it would be nice to select certain reminders per the patients preference.

Mostrando 5 opiniones de 479 Todas las opiniones

Preguntas frecuentes sobre Weave

He aquí algunas preguntas frecuentes sobre Weave.

Weave ofrece los siguientes planes de precios:

  • Prueba gratis: No disponible

Los clientes habituales de Weave son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Weave admite los siguientes idiomas:

inglés

Weave admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

No tenemos información sobre los tipos de integración de Weave

Weave ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Weave.