Weave

I love the simplicity of the program. I enjoy having the desk top version and also having an app on my phone

I don't have any yet. I seem to not have any issues with the program

I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .

I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.

I am excited to see them progress forward. I have already been wittness to the progression since our office first started weave about a year ago. The onboarding staff were amazing and very helpful.

The fact that they were not fully intergrated at first. They say they are now, however, I think there are still several kinks to be ironed out. But that is usually the situation with any new intergration.

The automatic messages are so helpful for our patient appointments!

That it can't push notifications to my phone if I don't have the app open.