Shopmonkey
Sobre Shopmonkey
Shopmonkey es una solución de talleres mecánicos basada en la nube. Está diseñada para ayudar a los negocios del sector automotriz a gestionar sus procesos mediante herramientas de programación de citas, facturación, mensajería, creación de informes e inspección digital de vehículos. Permite a los usuarios realizar un seguimiento del inventario, actualizar el estado de los pedidos y llegar a los proveedores para comprar piezas faltantes para los automóviles.
Entre las principales funciones de Shopmonkey, se incluyen programación del mantenimiento, seguimiento temporal de los técnicos, integración con la gestión de relaciones con los clientes (CRM), presupuestación, facturación y gestión de órdenes de trabajo. Los equipos pueden ver los detalles de los pagos del cliente y generar resúmenes de las facturas para calcular las cuotas pendientes. La integración del calendario permite a los talleres mecánicos realizar un seguimiento de las citas, lo que mejora la eficiencia de la fuerza laboral. Además, incluye plantillas personalizables para diversos propósitos, como mensajes, documentación de inspección y respuestas de trabajos predefinidos.
Shopmonkey notifica automáticamente a los usuarios sobre autorizaciones de trabajo, confirmaciones de citas, pagos de facturas y más. La plataforma también se integra con diversas aplicaciones de terceros, como QuickBooks, PartsTech, Motor y Carfax.
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Opiniones
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- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Bien
Revisado el 20/4/2021
Lo mejor de todo es que se basa en la nube, puedes usarla desde cualquiera de tus dispositivos...
Lo mejor de todo es que se basa en la nube, puedes usarla desde cualquiera de tus dispositivos electrónicos.
Puntos a favor
Es un buen software de autoshop. Gestiona mejor que otros los flujos de trabajo, es fácil de navegar.
Desventajas
Es poco conocida, debería darse más publicidad acerca de este software. Probablemente les cambiaría la forma de trabajo a muchos.
Respuesta de Shopmonkey
Gracias por su comentario tan amable. Nos complace saber que piense que Shopmonkey es una herramienta facil de utilizar que podria ayudar a mucha gente. De igual manera, estamos conscientes de que debemos seguir mejorando nuestra publicidad al ritmo que seguimos creciendo.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Shop Monkey Review
Revisado el 4/10/2019
Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes...
Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes online and the last thing I close when I go home. it manages my employees time, customers, scheduling, parts and my daily workload, not to mention all the financial data you need to run your shop.
When I started with shop monkey I required a software to help guide me in the right direction and have everything needed that maybe I would not have thought of to run and manage my business.
I will admit at the very beginning I found some things missing and with some struggles.
But the support and growth of Shop monkey quickly rose to meet my needs. Shop monkey team worked on every one of my requests and concerns and built it in to the success it is today and at a very quickly pace, working though all my needs.
I am very satisfied in the direction it has and is going. I'm excited to see the next new things that come to production in the software.
Puntos a favor
It had a new updated technology look and feel to it, was not the old typical updated Green screen look with some windows added.
Was easy to navigate, and I was looking for a web based software that I did not have to constantly be upgrading software hardware and OS to keep running.
Desventajas
Was missing some of the deep in depth business functions, that have mostly been added already. it needed more functionality in administration of users functionality and controls. that have also been fixed.
Reporting was missing features and has been much improved.
Razones para cambiar a Shopmonkey
I will give you a quick idea of my background so what I say here has more weight. I left automotive to go into IT and was an IT engineer for 22 years before going back to automotive, so I have a very deep understanding of technology and software and knew what was best for me and my shop. I chose Look and Feel and newer generation of software platform to the others that where old software redesigned to look pretty, but because they are all build on older platform software they will have to rediscover and rebuild to get to the next generation software like shop monkey. I didn't want to have to go through that kind of transition later when the other companies realize they need to catch up and while in the middle of running a busy shop. so I went with one that was already built for the next generation of software.Thank you!- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Shopmonkey Embraces Modern Customer Service Standards
Revisado el 14/8/2020
Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed...
Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed and exhausted, and earlier in the evening than before. They get to see me more, and have more of me when I am there because my workplace experience is so much better. Thank you Shopmonkey!
Puntos a favor
This is a tough one, but probably the feature I like most is the transparent, simple, clean, and professional way Shopmonkey allows you to communicate with your customers. Their system saves us time in communication, which means we can communicate better, more often, and still in less time than traditional ways of picking up a phone. Customers like being kept in the loop more, which means they call in less and feel more cared for. All in all, our customers are thrilled with the new software, and our shop office has never been more calm and available for them.
Desventajas
It has its fair number of glitches, but even then the development team is on it, and issues I raise flags about get addressed right away. This software is rapidly improving, so this doesn't bother me.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Customer support is slow and/or unresponsive, concerns are not addressed/rectified
Revisado el 12/9/2023
Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and...
Decent software but definitely room for improvement. Recommendations seem to fall on deaf ears and no implementation of upgrades seem to happen. I have 1 basic functionality problem that I've mentioned several times, no response or attention given to it whatsoever... seems they are looking into launching Shopmonkey 2.0 with upgrades that they should have been making along the way. I fully expect them to wait and charge more for the 2.0 version and then and only then will problems be solved that should have been addressed after numerous attempts to get the glitch corrected. I have basically given up hope that it will ever be addressed and I have begun the search for a software to replace this system, primarily due to the lack of customer service.
Puntos a favor
The ability to communicate with the customer via messaging through the system is the best part of the whole system. Everything else seems to be basic software in my opinion.
Desventajas
When I make recommendations or point out problems we experience with the software it seems to fall on deaf ears. Seems like a waste of time... I'm looking into other software options to replace Shopmonkey at this point.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Great customer service
Revisado el 13/6/2020
Puntos a favor
Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.
Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.
Desventajas
Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.
Preguntas frecuentes sobre Shopmonkey
He aquí algunas preguntas frecuentes sobre Shopmonkey.P. ¿Qué tipo de planes de precios ofrece Shopmonkey?
Shopmonkey ofrece los siguientes planes de precios:
- A partir de: 179,00 US$/año
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de Shopmonkey?
Los clientes habituales de Shopmonkey son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Shopmonkey?
Shopmonkey admite los siguientes idiomas:
inglés
P. ¿Shopmonkey es compatible con dispositivos móviles?
Shopmonkey admite los siguientes dispositivos:
iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Shopmonkey?
Shopmonkey se integra con las siguientes aplicaciones:
Epicor, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online
P. ¿Qué tipo de asistencia ofrece Shopmonkey?
Shopmonkey ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Shopmonkey.
